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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Oklahoma
1 review
0 helpful votes
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Wrong Shade
March 26, 2023

I did a reorder my foundation and when order was complete it said Shade 10 I have shade 35...
If I receive wrong shade(i immediately emailed customer service about this) I will be sending it back to you.

Date of experience: February 24, 2023
Tennessee
2 reviews
0 helpful votes
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Best Eyeliner
February 24, 2023

I love this eyeliner it is the best I have found. It is also exciting to be rewarded with coupon codes for being a customer. :)

Date of experience: February 24, 2023
Illinois
2 reviews
0 helpful votes
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Great customer service
February 24, 2023

My order was lost, and I was sent a reorder and a $25 e-card which enticed me to place another order. Thankyou so much, I work retail and strongly support awesome customer service!

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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Great Customer Service
February 24, 2023

I felt like the products were good, but just not necessarily worth the price point. But their customer service was absolutely amazing, going above and beyond. So definitely try it out and if it doesn't work, I'm sure the company will take care of you just like they took care of me!

Date of experience: February 24, 2023
Kentucky
1 review
0 helpful votes
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Easy! Fun!
February 24, 2023

Easy fun shopping experience! I love how they have the pictures of the models so you can see what the makeup looks like on! Waiting for my foundation to get here! Im so excited to try it

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Great matching technique.
February 24, 2023

Easy to order amd lots of help with tone choice.Decided to subscribe for the discount as the make up is second to none!

Date of experience: February 24, 2023
Florida
1 review
0 helpful votes
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Not Correct
March 26, 2023

When I signed up to get the exfoliator, it said I qualified for a free mascara. When I received the receipt, there was not entry for a mascara. Then, I was browsing at other products, including the Biotin Boost. Then, I got an order number saying I purcased the Biotin Boost. I never intended to buy it!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Massachusetts
1 review
0 helpful votes
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#1 in my book
February 24, 2023

For a person like me that never wore makeup 20 plus years decided to try something new and found this product that can match my tone online at that I was sold. I only use IL Makiage, I'm so I'm love with it

Date of experience: February 24, 2023
Illinois
1 review
0 helpful votes
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Review
February 24, 2023

I tried to use my $15. Credit on this but it wouldn't let me. I don't need anything else for now, and it's about to expire.

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Brow mascara is perfect and natural
February 24, 2023

Brow mascara is perfect and natural one of my favorite products. It's feels so natural and gives nice look.

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Easy checkout
February 24, 2023

Love the products and discounts are great. The fact that I can also auto refill my products every 3 months has been fantastic!

Date of experience: February 24, 2023
Pennsylvania
1 review
0 helpful votes
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Love it!
February 24, 2023

Il Makiage is my go to for foundation, concelor and brows! Easy to use and looks natural! I love it!

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Your website is confusing
March 26, 2023

I wanted to order foundation and primer at the same time. I was unable to figure out how to do that.
I did complete 2 different orders.
I'm not sure if I want to auto reorder but it wouldn't give me the option to refuse the service. I guess I'll just have check my emails carefully to make certain I need or want to reorder when the time comes. I am looking forward to trying your products

Date of experience: February 24, 2023
New Jersey
1 review
0 helpful votes
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Easy
February 24, 2023

It was very easy to navigate the system and questions were good.

Date of experience: February 24, 2023
Florida
1 review
0 helpful votes
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I waited for the color matching to me to arrive, every time I worked with beauty counters the best, they used yellow undertones, I always felt like a CLOWN, that people looked at me, THEN my package arrived from IIMakiage, and low and behold, I did pick the right color, the color match is INCREDIBLE, it is perfect, the foundation is like putting silk on, I ordered the Woke up like this product first, now have ordered the other foundation product, I need an artist to show me how to put it all together. Take the step you will be in LOVE with this product.

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Great site
February 24, 2023

Very easy to navigate. Loved the questionnaire to match skin colour to product shade. Made it simple to choose the correct item.

Date of experience: February 24, 2023
Florida
1 review
0 helpful votes
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Signing up
March 26, 2023

I lost the pg I was working on after I put in my credit card. They asked me if I 20% off, when I tapped the button I lost the he pg and didn't finish.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Minnesota
1 review
0 helpful votes
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Quick and Easy
February 24, 2023

Love the products, customer service and the website is so easy to navigate.

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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5 stars
February 24, 2023

Good products see results 100% y cancel my products 4 months ago now I need the products before I run of.

Date of experience: February 24, 2023
Kentucky
1 review
0 helpful votes
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Woke up this way
February 24, 2023

I've ordered this foundation before and let me just say it is amazing! I was skeptical at first but wow! Perfect shade, lightweight and full coverage. It will always be my go to foundation.

Date of experience: February 24, 2023