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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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GB
1 review
0 helpful votes
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Unable to shop for other items.
March 27, 2023

Clicked on the website and putchased a foundation. Tried to look at eyeshadows but the site wouldn't allow this. Definitely not oaying p & p for one eyeshadow. Will buy it on the high st.

Date of experience: February 25, 2023
Texas
1 review
0 helpful votes
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Best foundation EVER
February 25, 2023

The coverage and color is perfect. I'm 43 and have never found a better foundation
I will never use anything else ever again

Date of experience: February 24, 2023
Colorado
1 review
0 helpful votes
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Foundation
March 27, 2023

Not a good match as advertised for quiz on foundation. I was disappointed. I normally use limelife foundation. I also have boxy charm subscriptions for my makeup products. Love lit makiage skin care products. Not happy with foundation so far.

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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Very Much Surprised With The Result!
February 25, 2023

I have a hard time to get the perfect match with my skin to find the perfect foundation until one day I took the quiz and take the full sample and I was so surprised the result. Every thing looks perfect its really a No Filter!

Date of experience: February 24, 2023
Australia
1 review
0 helpful votes
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Make up purchase
March 27, 2023

Unfortunately the foundation is to dark and I can't wear it which is really disappointed
I purchased the foundation, primer, concealer and brush
The service and order was very quick

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Minnesota
1 review
0 helpful votes
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Satisfied customer
February 25, 2023

My second purchase so far, I love the quality. Easy choices, simple website. Log in and select item and checkout in under 3 minutes.

Date of experience: February 24, 2023
Wyoming
1 review
0 helpful votes
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So helpful
February 25, 2023

I got my first shipment of the wine up like this foundation. It was a little too yellow for me, and they fixed it so quickly and kindly. They even gave me a gift card for "getting it wrong" even tho matching virtually is hard. So so so nice! Definitely happy doing business with Il Makiage!

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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Great customer service
February 25, 2023

Have not received product, very excited to receive it

Date of experience: February 24, 2023
Oregon
1 review
0 helpful votes
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In back
February 25, 2023

I just reordered this product and am excited for it to get here I loved this makeup and am glad to be back

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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II Makiage Foundation
March 27, 2023

Website easy to use, hopefully the product is the right shade of foundation for me with good coverage as it states it will be. I like the idea of being able to try it for 14 days before being charged for it. Shipping cost was high though and product says it's being shipped within Canada so why am I paying in USD?

Date of experience: February 24, 2023
Florida
1 review
0 helpful votes
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THE PERFECT FOUNDATION!
February 25, 2023

I received my "try it first" foundation, and I am DEFINITELY keeping it. I tried the foundation for the first time today, went to work all day in the field (outside) in the South Florida heat, and my foundation was still on at the end of the day. I have an oily face, but I didn't get that oily finish I always got with past products. It gives a natural look, doesn't feel dense on the skin and just overall looks really good. I know it's only one day, but I have seen better results in a day than I have seen in years for past products. This is deserving of all the reviews! Love it!

Date of experience: February 24, 2023
Australia
1 review
0 helpful votes
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Best UX ever experienced!
February 25, 2023

Fantastic ecommerce site and customer service. Got a great balance of providing a personalised service but online. Magic!

Date of experience: February 24, 2023
Virginia
1 review
0 helpful votes
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I tried to replenish. Email said I'd get a free mascara but I ended up getting a foundation brush. I have one already and I don't need it. I'd really like mascara and not the brush.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Florida
1 review
0 helpful votes
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You just ask too many questions about other items you're trying sell as I'm checking out. It's a little annoying.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Arizona
1 review
0 helpful votes
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You guys were fine and then I clicked on a few things and ordered something g from another company I didn't want and couldn't cancel!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Connecticut
1 review
0 helpful votes
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Impressive!
February 24, 2023

As stressful as it is already to look for the right foundation to match your skin tone to feel relieved to come across a company that allows you to try it out first. I am beyond impressed and grateful two thumbs up!

Date of experience: February 24, 2023
Nevada
1 review
0 helpful votes
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Not good
March 26, 2023

Tried putting my email in for products, it kept saying wrong email! Wanted to get discount but couldn't! Then ordered with Google! Very frustrated with high prices on my products

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
California
1 review
0 helpful votes
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Right after I put order for a sample I got charged full price then I received a survey. Did I received the product. Of course no! What do you want or need me to rate you! I haven't received anything yet!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Names make a difference
February 24, 2023

I would love to try you cover up, but due to the name I would never order it. I have a small child that watches me put on make up and would hate them to say the name.

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Too expensive
March 26, 2023

Very expensive product with terrible response time.

Date of experience: February 24, 2023