Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Araceli Y.
Unfollow Araceli Y.
Share Review
Report Review

Shipping Fee
March 27, 2023

I selected the 4 month automatic reorder option and was told I would not have to pay shipping but I was charged a shipping Fee. Not cool.

Date of experience: February 25, 2023
Alabama
1 review
0 helpful votes
Follow Jeanett Z.
Unfollow Jeanett Z.
Share Review
Report Review

Just ordered power lift
February 25, 2023

Always easy and informative. I'm excited to see if this will change my skin as I'm in my late 40's and have wrinkles and puffy eyes with pores you can clearly see. So stay tuned for more details about this product and how well it works. I love these products again I'm excited for this new one. Recommend these products!

Date of experience: February 25, 2023
Colorado
1 review
0 helpful votes
Follow Kelly E.
Unfollow Kelly E.
Share Review
Report Review

Not thrilled yet
March 27, 2023

The color is a bit too dark for me. It also shows every crease/line on my face. I just ordered the no filter primer hoping that helps. I do like how lightweight the product feels on my face.

Date of experience: February 25, 2023
Canada
2 reviews
0 helpful votes
Follow Sabine B.
Unfollow Sabine B.
Share Review
Report Review

Excellent products, outstanding service
February 25, 2023

I use almost all of the skincare products and several make-up items and I have almost never been disappointed. And if there was a problem, the customer service took care of my issue immediatly. Very happy customer here!

Date of experience: February 25, 2023
GB
1 review
0 helpful votes
Follow Sara P.
Unfollow Sara P.
Share Review
Report Review

Excellent
February 25, 2023

Absolutely fantastic make up and excellent customer service. Highly recommend it

Date of experience: February 25, 2023
Michigan
1 review
0 helpful votes
Follow Sarah Z.
Unfollow Sarah Z.
Share Review
Report Review

Amazing service and products
February 25, 2023

Super impressed with the matching of foundation - from the online questioner.
The product packaging is beautiful. Loved and appreciated the card in the box providing instructions. The products are amazing and I have actually been wearing makeup more frequently because it feels good. I have just placed another order for additional products.

Date of experience: February 25, 2023
Alabama
1 review
0 helpful votes
Follow Natasha X.
Unfollow Natasha X.
Share Review
Report Review

IL Foundation
February 25, 2023

This makeup is worth the money. Service was great and love the birthday coupon.

Date of experience: February 25, 2023
Colorado
2 reviews
0 helpful votes
Follow Melissa E.
Unfollow Melissa E.
Share Review
Report Review

Great coverage
February 25, 2023

First shade theysen5 was slightly off. They made it easy to exchange it for one that was perfect. Great service. Also, returned the concealer I bought. I normally use it for a dark spot on my cheek. Didn't need it.

Date of experience: February 25, 2023
GB
1 review
0 helpful votes
Follow Eileen P.
Unfollow Eileen P.
Share Review
Report Review

Love I'll Makiage
February 25, 2023

Products are fabulous and the packaging is OMG Very efficient and easy to order. Excellent company
Oh I just love the make up application posts x

Date of experience: February 25, 2023
Connecticut
1 review
0 helpful votes
Follow Mia A.
Unfollow Mia A.
Share Review
Report Review

Super satisfied
February 25, 2023

Im super happy with everything but the foundation is something else perfect and their customers service is amazing response quick meets your needs
Love them. Thank you

Date of experience: February 25, 2023
Canada
1 review
0 helpful votes
Follow Arwen M.
Unfollow Arwen M.
Share Review
Report Review

Great product and great service
February 25, 2023

Always a great experience ordering Il Makiage products, and have been very happy with the product quality.

Date of experience: February 25, 2023
GB
1 review
0 helpful votes
Follow Angela S.
Unfollow Angela S.
Share Review
Report Review

Moisturiser our chase
February 25, 2023

Seamless, really easy. No hassle and I managed to order what I needed. Keen to try the face cream as I love the self tan

Date of experience: February 25, 2023
Georgia
1 review
0 helpful votes
Follow Kate V.
Unfollow Kate V.
Share Review
Report Review

Great customer service
February 25, 2023

My order was delayed by the mail carrier (I think it got lost) so I inquired about it. I received a response within an hour and was immediately taken care of in a fun, helpful way! It's refreshing to receive such great customer service these days!

Date of experience: February 25, 2023
Indiana
1 review
0 helpful votes
Follow Laura J.
Unfollow Laura J.
Share Review
Report Review

Easy and fast
February 25, 2023

I am excited to give this a try! I've read a ton of reviews and I excited to see how it matches my skin and how long the coverage lasts.

Date of experience: February 25, 2023
New York
1 review
0 helpful votes
Follow Cathy T.
Unfollow Cathy T.
Share Review
Report Review

Coverage
March 27, 2023

The match was ok but the coverage is not buildable or full. Problem areas like brown spots and brown capillaries still viable

Date of experience: February 25, 2023
Canada
1 review
0 helpful votes
Follow Rosemarie W.
Unfollow Rosemarie W.
Share Review
Report Review

My visa charge
March 27, 2023

I see two pending charges? Why I only ordered one product?

Date of experience: February 25, 2023
Ohio
1 review
0 helpful votes
Follow Anne O.
Unfollow Anne O.
Share Review
Report Review

Sucked into full price conceler
March 27, 2023

The add ons checking out were a bit deceiving. I was trying to find the brush and ended up with concealer.

Date of experience: February 25, 2023
Michigan
1 review
0 helpful votes
Follow Sharar V.
Unfollow Sharar V.
Share Review
Report Review

Charged my card twice
March 27, 2023

Made a purchase and I was charged 2 for the order!

Date of experience: February 25, 2023
Canada
1 review
0 helpful votes
Follow Taunya P.
Unfollow Taunya P.
Share Review
Report Review

I have been using the foundation and tanning system for a year and LOVE! When I went to switch to re-order a new skin care product vs renew my foundation ( I have lots) I had to go in as a new customer and also missed the power boost cream which I now have to order separate and pay shipping. I also would prefer a choice in free product for renewals as I can't use mascara.

Date of experience: February 25, 2023
GB
1 review
0 helpful votes
Follow Val L.
Unfollow Val L.
Share Review
Report Review

Easy peasy.
February 25, 2023

The test was painless, with a good array of questions. The website and payment methods WORKED FABULOUSLY! At no point did I feel like giving up and to top it all I got a free brush application.
Overall, an excellent experience, and my fingers are crossed that the product is equally marvellous.

Date of experience: February 25, 2023