Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Nina D.
Unfollow Nina D.
Share Review
Report Review

Was keen to order this foundation after seeing such good reviews about it.
I did the test and it came back at shade 60 this shade is the same shade as my skin however it covers none of My acne scars or blackheads on my face ect. It still leaves patches of orangey looking skin on the damaged parts of my face.
For the price I paid I would not buy again nor would I reccomend.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2023
Australia
1 review
0 helpful votes
Follow Mon N.
Unfollow Mon N.
Share Review
Report Review

Doesn't do what it says
April 1, 2023

I bought this believed all the hype and that it was a legit company to find out the foundation that's meant to cover EVERYTHING doesn't!
I sort of realised when I was ordering and it their consealer popped up to add on. I thought, why have a consealer if the foundation does it all? Now I know it's BS and the foundation doesn't cover the spots at all. So all the videos you see are BS and they must be using a different kind of foundation to suck us in! And the celebrities. They have great skin. Not much to cover up. That's why it works for them!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2023
Australia
1 review
0 helpful votes
Follow Lissa L.
Unfollow Lissa L.
Share Review
Report Review

Tempted into trying this make up by the advertising and reading the reviews.
It was certainly an easy process to pick the make up that was recommended….as stated yet to try it. Hopefully it as good as it made out to be.

Date of experience: March 2, 2023
GB
1 review
0 helpful votes
Follow Angelina P.
Unfollow Angelina P.
Share Review
Report Review

Making my Makeup
March 2, 2023

I was easy and fun to choose from the sample. I learnt a lot about my skin tone.

Date of experience: March 1, 2023
Australia
1 review
0 helpful votes
Follow Kerryn M.
Unfollow Kerryn M.
Share Review
Report Review

Sceptical but Hopeful
March 2, 2023

Il Makiage kept coming up on my insta feed. Bit the bullet and did the online colour match quiz and ordered. The product came today. Tried straight away and it is a perfect match! Feels lovely on my skin, not heavy and good coverage. So glad I have bought Il Makiage.

Date of experience: March 1, 2023
California
1 review
0 helpful votes
Follow Miriam H.
Unfollow Miriam H.
Share Review
Report Review

Looking good
March 2, 2023

I was very happy how fast the transaction was done.
Very happy customer

Date of experience: March 1, 2023
GB
1 review
0 helpful votes
Follow Louise I.
Unfollow Louise I.
Share Review
Report Review

This is the fourth time I have purchased this foundation, Its really good, I have also purchased other products from this company which I have loved too, will continue with this company, great customer service, good delivery and amazing products

Date of experience: March 1, 2023
Australia
1 review
0 helpful votes
Follow Ambily L.
Unfollow Ambily L.
Share Review
Report Review

Too pushy on monthly subscription
April 1, 2023

Saw the reviews and came to order but felt too pushy on monthly subscription

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Canada
1 review
0 helpful votes
Follow Amanpreet D.
Unfollow Amanpreet D.
Share Review
Report Review

Excellent
March 2, 2023

I love buying makeup products from you.this is my 6th order with you.

Date of experience: March 1, 2023
New York
1 review
0 helpful votes
Follow Denise G.
Unfollow Denise G.
Share Review
Report Review

Reordering amd Ordering
April 1, 2023

Love the products so far but reordering or changing an order is very confusing, can't tell or find if products ordered for 3/2, which is an expanded reorder with new products also are actually ordered

Date of experience: March 1, 2023
Virginia
1 review
0 helpful votes
Follow Fatemeh J.
Unfollow Fatemeh J.
Share Review
Report Review

Not my match
March 31, 2023

It it not my match. It has too yellow undertone that I am not like that. Also, it does not cover my acnes as well. I want to return it

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Arkansas
1 review
0 helpful votes
Follow Paula O.
Unfollow Paula O.
Share Review
Report Review

Foundation
March 1, 2023

Foundation color was spot on and the coverage is great. Amazing how light feeling it is on the skin to do such a wonderful job coverage

Date of experience: March 1, 2023
California
1 review
0 helpful votes
Follow Brandy U.
Unfollow Brandy U.
Share Review
Report Review

I applied as directed and I didn't have any other result than the product looked like white paint on my skin and when I touched it it kind of peeled/pilled off.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Minnesota
1 review
0 helpful votes
Follow Debra D.
Unfollow Debra D.
Share Review
Report Review

Product exchange
March 31, 2023

The company was very kind to help me work with my return and find another product. I will try another product and have told several friends.

Date of experience: March 1, 2023
Illinois
1 review
0 helpful votes
Follow Rhonda Y.
Unfollow Rhonda Y.
Share Review
Report Review

REFUND
March 31, 2023

I had a try before you buy and you guys did not honor that…you took my money…also I ordered something by mistake and in seconds I emailed you to return my money and you still HAVENT….

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2023
Australia
1 review
0 helpful votes
Follow Carri O.
Unfollow Carri O.
Share Review
Report Review

Foundation
March 1, 2023

Thought it would be rubbish but gave it a crack anyway … LOVE IT and perfect colour. Question where easy to answer and I am very pleasantly surprised at how nice it feels on my face.

Date of experience: March 1, 2023
Texas
1 review
0 helpful votes
Follow sara G.
Unfollow sara G.
Share Review
Report Review

Repeat customer
March 1, 2023

My truly loved my foundation despite the color being alittle pale, I did reach out to customer service and they wrote back almost immediately and wanted to work with me on my issue. I felt like they generally did want to make things right with my recent order. I have recommended the product with friends and family. And will absolutely be a repeat customer for years to come I hope!

Date of experience: March 1, 2023
New York
1 review
0 helpful votes
Follow Sara G.
Unfollow Sara G.
Share Review
Report Review

Amazing customer service
March 1, 2023

I loved the product, but the shade was a little to light. She sent me the better match after asking me more questions. Will definitely re order!

Date of experience: March 1, 2023
California
1 review
0 helpful votes
Follow Lorri Z.
Unfollow Lorri Z.
Share Review
Report Review

Love it
March 1, 2023

Arrived fast. Love the makeup doesn't clog my pores. Love it

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
Follow Linda O.
Unfollow Linda O.
Share Review
Report Review

Shipping address
March 31, 2023

The order did not allow me to provide a shipping address. We have two homes, so need to verify address.

Customer service did respond quickly, so hope that worked.

Date of experience: March 1, 2023