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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Hawaii
1 review
0 helpful votes
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Slow response
April 2, 2023

The first foundation shade was not the right color, so I was sent another shade to try which was still not the right shade. When I sent an email regarding this, I did not get a response from someone until 3 days later.

Date of experience: March 3, 2023
Canada
1 review
0 helpful votes
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Amazing
March 3, 2023

As a woman in my golden years I have finally found a foundation and concealer that does not feel like pancake batter... it is amazingly light weight and matches my skin tone perfect

Date of experience: March 3, 2023
Minnesota
1 review
0 helpful votes
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Very Good
March 3, 2023

East to follow and complete. Like the sample idea before order. Probably would not purchase without trying product.

Date of experience: March 3, 2023
New York
1 review
0 helpful votes
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Customer service excellence
March 3, 2023

The shade of foundation I received did not match. I sent a message and it was super easy to get an exchange. No hassle.

Date of experience: March 3, 2023
Massachusetts
1 review
0 helpful votes
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Holly was so helpful!
March 3, 2023

My shade was off and I almost gave up, but Holly was so helpful and sent me a new shade! Thank you so much!

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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All good!
April 2, 2023

Was a bit worried because I didn't receive tracking info but the product arrived.
It's great! Foundation doesn't feel heavy and doesn't leave marks on my clothes. Color choice is on point as well.

Date of experience: March 3, 2023
Tennessee
2 reviews
0 helpful votes
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Love it.
March 3, 2023

No filter is amazing. Blurrs everything so nicely and leaves skin so soft. After party is a perfect match. Skin feels amazing.

Date of experience: March 3, 2023
GB
1 review
0 helpful votes
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Amazing
March 3, 2023

Amazing experience the quiz to help find your shade and skin combination I have terrible skin from dryness to oilily and sensitive. So can't wait till my order arrive and test it out!

Date of experience: March 3, 2023
GB
1 review
0 helpful votes
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All products
March 3, 2023

I have never been disappointed with anything I've purchased from IL MAKIAGE. I have a repeat order for my face makeup and they always include a free gift for you to try. I use their brush to apply makeup and love the mascara which is why I have purchased it again. Love, love, love these products

Date of experience: March 3, 2023
GB
1 review
0 helpful votes
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Fantastic product for all ages
March 3, 2023

I am 55 years old when i first bought il makiage wake me up foundation which is my exact skin colour, I got spots on my face but after using the product for a week, my skin cleared up, it is simply the best product I have ever used, believe you me, I have spent a fortune on other products in the past, but il makiage is superior to them sll

Date of experience: March 3, 2023
Australia
1 review
0 helpful votes
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Not quite as seen online
April 2, 2023

I broke my own rule about not buying face make up online. The product color is a little orange but ok but the cover is very thin and doesn't even cover my sunspots. It absorbs into my skin too much also.
I should have known better.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
Canada
1 review
0 helpful votes
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More options helpful
March 3, 2023

I'm a potential customer who wears no makeup except uses a daily facial oil. There really should be "other" as a category option?

Date of experience: March 3, 2023
Pennsylvania
1 review
0 helpful votes
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Possible scam?
April 2, 2023

I went to finally place my 1st order. As I went to check out, an ad appeared asking if I would like to Add a mascara to my order. My answer was no. I kept hitting red box on left so I could proceed to check out. Guess what? The mascara was NOT ordered for $20 something. Another face product was Added for over $40. Plz do not send me that add on item & refund my money back. Very suspicious tactic.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2023
Arkansas
1 review
0 helpful votes
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Total Skincare Made Easy!
March 3, 2023

I have been hesitant to try this line of products for a while now, but after several fail attempts at "higher end" skin care products and foundation I decided to bite the bullet! Ordered the moisturizer, foundation, pore primer, and face serum…I can't wait to show before and after pictures. Fingers crossed this line of products help with my hormonal acne and combination skin. The process of choosing the right line of products and ordering was so simple and quick!

Date of experience: March 2, 2023
California
1 review
0 helpful votes
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Log in not working
March 3, 2023

The experience to buy the product was great and I love your foundation, the only issue I had was that I couldn't log into my account with my email, it seemed like the site was down anytime I tried to log in with my email. I had to buy without logging in.

Date of experience: March 2, 2023
Texas
1 review
0 helpful votes
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In love
March 3, 2023

I love the Matte collection! Keeps me coming back!

Date of experience: March 2, 2023
Alabama
1 review
0 helpful votes
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Amazing self tanner
March 3, 2023

I use the self tanner and I absolutely love it. I have gotten a ton of compliments on my tan. It does not make me look orange and it lasts for almost a week. It does not leave streaks or stain my clothes. I will continue to use it for as long as they continue to sell it.

Date of experience: March 2, 2023
Connecticut
1 review
0 helpful votes
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A Perfect Match
March 3, 2023

I just received my foundation today. It matched my skin perfectly. I was astounded. It applies really nicely and looks great. Plus they gave me a free applicator brush! I highly recommend this product.

Date of experience: March 2, 2023
California
1 review
0 helpful votes
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Website vs. instagram ordering
April 2, 2023

Almost impossible to edit on insta. Had to do it on site directly. Looking forward to order!

Date of experience: March 2, 2023
Texas
1 review
0 helpful votes
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Primer
April 2, 2023

Easy to order, want to try with I woke up like this

Date of experience: March 2, 2023