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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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No place for discount code or to review of my order when paying directly via PayPal
I would have liked to review my cart before automatically charging my PayPal account. I emailed customer service to apply my discount code for first time purchase. Looking forward to receiving tanning foam.
Thank you
I'm worried that the color won't match. I am so allergic to things, so I am hesitant. The model looked great. Do you have to set with powder or just wear by itself?
Is it lightweight?
Purchase was great as is website but the color is too yellow on my skin
Everything I have bought from here is amazing Id rather pay more for exactly what I want instead of 15 things and maybe kinda get what I want. I have got more compliments then I have ever got wearing any other makeup!
The questions were easy to answer but it seemed like some of the pictures seemed to repeat and I am not really sure if I matched my skin tone
Worry free shopping knowing if the product doesn't work for me and an easy-to-navigate website make shopping with Il Makiage a dream!
I AM OBSESSED. I was sceptical that it would have worked through a quiz but I am in love. I have never liked wearing foundation because I had not found the right one. The Il Makiage advertising convinced me to try it and now I have a foundation I can use to feel confident. Thank you xox
My autoreplenish has failed 3 times, despite there being no issue with either of the cards I used. I contacted customer service, twice, and it says there will be a response in 24 hours but there was not. 4 days later I got a message telling me how to use update my autoreplenish, which was useless, as this was not the issue, the issue was their system. I've now had to cancel the autoreplenish and order the items normally but this is considerably more money than using autoreplenish.
Screen showed $59 with automatic refill every 3 months- free mascara and free mystery gift- ok I signed up- receive email the charge for serum is $66? It's deceptive!
I don't think the concealer is very good, it can't even cover acne scars,but the color suits me.
Good customer service hopefully I will get perfect match for my skin type.
I don't know how you do it but this foundation is a perfect match. I have ordered the concealer so I don't look like a racoon in reverse anymore. Thank you for your products.
Colour matched perfectly, doesn't go on as smooth as the videos but after a few minutes the coverage is flawless I absolutely love it and it feels like nothing…love love love
Well somehow I managed to bomb the test and my Foundation that I received left me with an orangey appearance so I contacted the company and they not only helped me pick out a new Foundation that was more suitable for me but they also help me pick out a concealer as well they then gave me a $50 ecard for free and actually communicated with me almost immediately with a real human being too not a robot I might add. I am very impressed. And the mascara that I purchased is some of the best mascara I've ever used in my life and I am 52 years old so I've been through some mascara honey LOL
Information was very helpful in deciding what I needed. I am experiencing what women of my age of 65 usually do.
Very professional question suitable for someone who never did use ur products
The products arrived quickly and in pretty packaging. Did not have the coverage I was expecting from the ads and the tone was quite orange.
I got the foundation and cover up duo and I love it. You look photo ready and not cakey. I get so compliments on how natural and glowing I look. I just purchased the mascara. Waterproof eyeliner and eye serum. I'm waiting on that. I'm in love
Very helpful on picking the right colour to match skin. Hopefully it's the right one.
Great guidance through each step.
Thank you
Great product, high quality, fast ship time and great packaging.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

