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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 6 days

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New Jersey
1 review
0 helpful votes
Follow Denise S.
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No place for discount code or to review of my order when paying directly via PayPal
I would have liked to review my cart before automatically charging my PayPal account. I emailed customer service to apply my discount code for first time purchase. Looking forward to receiving tanning foam.
Thank you

Date of experience: March 12, 2023
Georgia
1 review
0 helpful votes
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Worried
April 11, 2023

I'm worried that the color won't match. I am so allergic to things, so I am hesitant. The model looked great. Do you have to set with powder or just wear by itself?
Is it lightweight?

Date of experience: March 12, 2023
Oregon
1 review
0 helpful votes
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Wrong color
April 11, 2023

Purchase was great as is website but the color is too yellow on my skin

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2023
California
1 review
0 helpful votes
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Its magic!
March 12, 2023

Everything I have bought from here is amazing Id rather pay more for exactly what I want instead of 15 things and maybe kinda get what I want. I have got more compliments then I have ever got wearing any other makeup!

Date of experience: March 12, 2023
Wisconsin
1 review
0 helpful votes
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Fairly Easy
March 12, 2023

The questions were easy to answer but it seemed like some of the pictures seemed to repeat and I am not really sure if I matched my skin tone

Date of experience: March 12, 2023
Florida
1 review
0 helpful votes
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Shopping is so easy!
March 12, 2023

Worry free shopping knowing if the product doesn't work for me and an easy-to-navigate website make shopping with Il Makiage a dream!

Date of experience: March 12, 2023
Australia
1 review
0 helpful votes
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I AM OBSESSED. I was sceptical that it would have worked through a quiz but I am in love. I have never liked wearing foundation because I had not found the right one. The Il Makiage advertising convinced me to try it and now I have a foundation I can use to feel confident. Thank you xox

Date of experience: March 12, 2023
GB
1 review
0 helpful votes
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Very frustrating
April 11, 2023

My autoreplenish has failed 3 times, despite there being no issue with either of the cards I used. I contacted customer service, twice, and it says there will be a response in 24 hours but there was not. 4 days later I got a message telling me how to use update my autoreplenish, which was useless, as this was not the issue, the issue was their system. I've now had to cancel the autoreplenish and order the items normally but this is considerably more money than using autoreplenish.

Date of experience: March 12, 2023
New York
1 review
0 helpful votes
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Deception
April 11, 2023

Screen showed $59 with automatic refill every 3 months- free mascara and free mystery gift- ok I signed up- receive email the charge for serum is $66? It's deceptive!

Date of experience: March 12, 2023
GB
1 review
0 helpful votes
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Liquid foundation
April 11, 2023

I don't think the concealer is very good, it can't even cover acne scars,but the color suits me.

Date of experience: March 12, 2023
GB
1 review
0 helpful votes
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Just ordered one can't wait
March 12, 2023

Good customer service hopefully I will get perfect match for my skin type.

Date of experience: March 12, 2023
District of Columbia
1 review
0 helpful votes
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Perfect match!
March 12, 2023

I don't know how you do it but this foundation is a perfect match. I have ordered the concealer so I don't look like a racoon in reverse anymore. Thank you for your products.

Date of experience: March 12, 2023
Australia
1 review
0 helpful votes
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Foundation
March 12, 2023

Colour matched perfectly, doesn't go on as smooth as the videos but after a few minutes the coverage is flawless I absolutely love it and it feels like nothing…love love love

Date of experience: March 12, 2023
Colorado
1 review
0 helpful votes
Follow Londa Q.
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Well somehow I managed to bomb the test and my Foundation that I received left me with an orangey appearance so I contacted the company and they not only helped me pick out a new Foundation that was more suitable for me but they also help me pick out a concealer as well they then gave me a $50 ecard for free and actually communicated with me almost immediately with a real human being too not a robot I might add. I am very impressed. And the mascara that I purchased is some of the best mascara I've ever used in my life and I am 52 years old so I've been through some mascara honey LOL

Date of experience: March 11, 2023
Tennessee
1 review
0 helpful votes
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Looking for a new look
March 12, 2023

Information was very helpful in deciding what I needed. I am experiencing what women of my age of 65 usually do.

Date of experience: March 11, 2023
Canada
1 review
0 helpful votes
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Very professional question suitable for someone who never did use ur products

Date of experience: March 11, 2023
GB
1 review
0 helpful votes
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Not quite right for me
April 11, 2023

The products arrived quickly and in pretty packaging. Did not have the coverage I was expecting from the ads and the tone was quite orange.

Date of experience: March 11, 2023
New Jersey
1 review
0 helpful votes
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Makeup products
March 12, 2023

I got the foundation and cover up duo and I love it. You look photo ready and not cakey. I get so compliments on how natural and glowing I look. I just purchased the mascara. Waterproof eyeliner and eye serum. I'm waiting on that. I'm in love

Date of experience: March 11, 2023
Australia
1 review
0 helpful votes
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My experience
March 12, 2023

Very helpful on picking the right colour to match skin. Hopefully it's the right one.
Great guidance through each step.
Thank you

Date of experience: March 11, 2023
Ohio
1 review
0 helpful votes
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Great product, high quality, fast ship time and great packaging.

Date of experience: March 11, 2023