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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Tennessee
1 review
0 helpful votes
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Too Soon
April 15, 2023

I have been using the same foundation for 30 years and it has recently been discontinued. I have 2 other expensive brands but hated the last ok and mostly the feel. Serums not enough and full coverage was yuck. I can't wait to try so check back in a few days for my personal opinion l, which means very little I'm sure. Hoping for the next permanent foundation!

Date of experience: March 15, 2023
Georgia
1 review
0 helpful votes
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Easy to find my shade and order!
March 16, 2023

I saw the ad for the serum and the foundation on Snapchat and after reading the reviews, decided to try it! Finding what was right for me was easy! I can't wait to try the products when they arrive!

Date of experience: March 15, 2023
New York
1 review
0 helpful votes
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Loved her makeup
March 16, 2023

Loved the how easy it was to put her make up on and so simple and it come out so beautiful

Date of experience: March 15, 2023
Oregon
1 review
0 helpful votes
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DISAPPOINTED
April 15, 2023

I ordered foundation on Feb 17th. On Feb 25th I had not received it yet so I sent an email to inquire. I was told it was on the way. I did receive it on the 28th of Feb. I tried it and sent by email a message saying it was a little yellow- before my 2 weeks were up. I did not hear back from someone until March 15th - after I sent my 3rd request. I received an immediate response saying that they would send me another color but it was past the 2 week period so they would have to charge me for the new color. REALLY? I contacted them before my 2 weeks were up and they did not respond until the day AFTER my 2 weeks were up. Very poor service. Still waiting to hear back on another color...

Date of experience: March 15, 2023
Oklahoma
1 review
0 helpful votes
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Great products
March 16, 2023

I have used the foundation for the last year, I it. It goes on smooth, blends easily along the the flawless concealer. Just recently started using the mascara, goes on perfectly without clumping. Best for your bucks is subscribe & save.

Date of experience: March 15, 2023
New York
1 review
0 helpful votes
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Great products
March 16, 2023

Love my products especially the foundation, lip gloss and liquid pen eyeliner.

Date of experience: March 15, 2023
Australia
1 review
0 helpful votes
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Colour matching was off for me
April 15, 2023

I received the base and the concealer quickly, nicely packaged. The concealer is a great colour, matched perfectly. The base/foundation however is fairly orange. It's a nice consistency but for some reason, it's not a good colour match even though I got the same colour in the concealer.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
New York
1 review
0 helpful votes
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I am very pleased to have purchased the after party foundation, the coverage is very good and the best thing is that it does not feel heavy. I got a test that turned out to be a little light for my skin tone And they kindly solved my problem. They really care about the customer having a good experience. I invite you to try

Date of experience: March 15, 2023
GB
1 review
0 helpful votes
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Can't Fault
March 15, 2023

Easy to use website and easy payment option. Excellent communication about order and expected delivery timeframe. A lovely follow up email from customer service, saying any problems then to contact them. Very fast delivery from Royal Mail with the local friendly postman. Excellent tracking from royal mail too. Love the product too. Reasonably well priced. Can't fault.

Date of experience: March 15, 2023
Texas
1 review
0 helpful votes
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Good makeuo
March 15, 2023

I am pleased with the product however your site tries to get you to buy other items or subscribe monthly and I just don't like all that hard sell stuff

Date of experience: March 15, 2023
Arizona
1 review
0 helpful votes
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My color match was awful and it doesn't match my complexion. It's too light and makes my skin look dry.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Pennsylvania
1 review
0 helpful votes
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Love the foundation
March 15, 2023

Trying different products at this point my skin is very sensitive and these products agree with me thankyou

Date of experience: March 15, 2023
Canada
1 review
0 helpful votes
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Best customer service!
March 15, 2023

While faced with the issue of a past order not being the right tint, and having surpassed my 14 day trial, I reached out after purchasing an anti-aging cream about my Woke Up Like This not being quite right. Not being able to do much about the past order, I was given additional questions to help determine the correct shade. In addition I was given a $20 gift card to help ease the correction I now have to make. Being a Canadian costumer this is helpful in the currency exchange.
Absolutely amazing costumer service, taking the time to go back and forth with me over email, with my questions and inquiries. Jordan went above and beyond to assist me, and I (as a polite Canadian) am grateful for the help I recieved.

Will obviously be a return customer.

Date of experience: March 15, 2023
Massachusetts
1 review
0 helpful votes
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Could not be easier!
March 15, 2023

I have been putting off ordering because I am not site savvy, however… it could not have been easier. Aside from having to share a photo of my bare face, it was very easy… can't wait to try this foundation… my daughters LOVE theirs.

Date of experience: March 15, 2023
New Jersey
1 review
0 helpful votes
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Not satisfied at all
April 14, 2023

You took the $119.95 out before I had a chance to try out the product. I've been waiting almost two weeks from the time it was ordered until now. I have been trying to contact IL Makage, there is no response and I need a return slip and a full refund of the money you took.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Ireland
1 review
0 helpful votes
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Not good
April 14, 2023

Not good colour match. Looks too orange on face and seems to be very patchy when dries

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
New Jersey
1 review
0 helpful votes
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Love these products
March 15, 2023

I tried IL Makiage in 2019, and I have not used another concealer or foundation since! I truly love how smooth it feels, coverage is amazing and it doesn't cake up by the end of the day.

Date of experience: March 15, 2023
Utah
1 review
0 helpful votes
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Great Experience
March 15, 2023

Ordering and shopping are an easy, efficient experience. I was nervous about the quizzes but was thrilled with the actual match for foundation.

Date of experience: March 15, 2023
Ireland
1 review
0 helpful votes
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Shade 60
April 14, 2023

I got matched with shade 60. Its way to orange on me. I'd say I'd be a 30. Despite the colour it feels good on my skin and its not heavy at all. I just definitely need to change the shade

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Missouri
1 review
0 helpful votes
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Confusing and Frustrating
April 14, 2023

The promo code in my email was so long and I was unable to select it to copy it. The log in, is a ridiculous process. CONTINUING TO BE ASKED TO SIGN UP FOR AUTO REPLENISH IS OFFENSIVE, I'm already signed up, recognize my loyalty please or I'm happy to take it elsewhere. I was unable to add additional products AND add a promo code, so I ended up having to empty my cart, logging out, logging back in, adding products to my cart, adding the longest promo code ever, only get 2 of the 3 products I wanted and checking out. Then, I wasn't sure if my order was complete because I didn't opt to add a products for additional 20% off and couldn't select "skip". NOT TO MENTION, MY AUTO REPLENISH LIST FREE SHIPPING ON ALL ORDERS, I was going to be charged shipping if I didn't meet the minimum $50 purchase, like every other person that is NOT on auto replenish. I feel like free shipping is a scam the way its advertised and I feel like it SHOULD be free as a standard when I am a membership holder. Not a happy customer. Not a valued customer, for sure.

Date of experience: March 15, 2023