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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Texas
1 review
0 helpful votes
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Great customer service!
March 16, 2023

Outstanding customer service. The color I received was not the right match but they offered me options & a $30 gift card!

Date of experience: March 16, 2023
Maryland
1 review
0 helpful votes
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Love the foundation
March 16, 2023

I typically use loose powder for coverage because I hate the way most liquid foundations make me feel like I'm wearing a mask. I can't believe how seamless the coverage is but has a light powdery feel. I love it!

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Color matching
March 16, 2023

This company has jumped through many hoops to get the correct color for my foundation! So grateful. Great quality of products, will forever be a customer.

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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Great company!
March 16, 2023

I am very happy that I decided to finally try this company. The website is great and feels very personal. I will definitely continue shopping here!

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Easy and painless
March 16, 2023

It's always easy to order off of their website.
They make sure to give you proper options and show you exactly what you are getting.
All of their products are amazing!

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Easy to understand
March 16, 2023

Everything was very easy to complete and understand offer! Although I would like to know where & when I get the 20% discount by registering? Next auto ship order?

Date of experience: March 16, 2023
New Jersey
1 review
0 helpful votes
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Its always a good experience
March 16, 2023

Always its lovely to work with anyone. Quick reply from customer service.

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Love love love
March 16, 2023

I have used this foundation for years and let me tell you.the wear on this in all weather is superb by far. I have sensitive skin so for me to not have break outs w this formula is amazing, every product I've tried from eyeline to the foundation is heaven.I love this brand!

Date of experience: March 16, 2023
Oklahoma
1 review
0 helpful votes
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Experience in ordering
April 15, 2023

They tell you; you can try without buying yet, but once you click on it, and tells you this card isn't value for it, then it completes the order without giving you another choice, and then just orders the product for you.

Date of experience: March 16, 2023
Georgia
1 review
0 helpful votes
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Very Bad
April 15, 2023

They charge me without any product came to my house and the customer service is weak
And they don't refund my money

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2023
Georgia
1 review
0 helpful votes
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Good but scared
March 16, 2023

I love the foundation and concealer I bought from you, however, I have read many bad reviews about your company. No customer service number and no address. I am very worried but I went ahead and ordered two more products. Please, don't mess anything up. I really like this product.

Date of experience: March 16, 2023
GB
1 review
0 helpful votes
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Quick & easy
March 16, 2023

The quiz was quick & easy to follow, I placed my order was pleasantly surprised that my product was with me within 2 days. I've been wearing it daily as recommended, I feel it's a little yellow for me so I'm just about to contact customer services to see if I can get a replacement. The product is easy to apply & feels like you're not wearing it & stays on until you remove, it is certainly the best liquid foundation I've tried. In years past every liquid foundation I sampled felt heavy never a shade that complimented my skin tone until now. Looking forward to wearing makeup more regularly instead of just special occasions.

Date of experience: March 16, 2023
Illinois
1 review
0 helpful votes
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Amazing
March 16, 2023

The makeup definitely lives up to the hype. I will never buy another brand. But it's the customer service team that I am most impressed with. Above and beyond.

Date of experience: March 16, 2023
Michigan
1 review
0 helpful votes
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Flow perfectly
March 16, 2023

I got throughout this website without a hitch! Thanks for such a well designed website to visit.

Date of experience: March 16, 2023
Ireland
1 review
0 helpful votes
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Was not sure at 1st
March 16, 2023

Like everyone I 1st saw this product on a social media website and was very sceptical I mean the Web isn't exactly the beat place to believe what u see,for some unknown reason though I decided to take the test about my skin filling the form in was easy amd at the end u put ur email and then get the face shade its then upto u If u wanna carry on and buy the product.seriously at 1st I was like no and clicked of 2 days later I went through it all again and although expensive I took the plunge and glad I did.the foundation is fantastic covers all my skin blemishes I have and believe me I have alot it lasts fir hours and hours and I feel more confident in it but it doesn't make ur face feel dry but glowing and even when u remove the foundation ur skin feels fresh not clogged.im happy with this product amd at the time got a free liquid eyeliner which is fantastic so good my daughter tried it amd I never got it back.ive now ordered a skin tan product and again took a skin test and it gave me my shade.its expensive but if u want good amd it works u don't mind paying
I notice with there products u dont need loads just a little. If u think this won't work just try.im glad I did and will continue to use.

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Misleading
April 15, 2023

It's mentioned that I get a 20% discount if I use the auto replenish option, but there was no discount on the final price. I'm confused and not sure why it is misleading

Date of experience: March 15, 2023
NL
1 review
0 helpful votes
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I accidentally included other products and there was no option to delete them so I had to start all over again.
Besides, the "skip" button for additional product offers is nearly visible which pushes you to add these products to your order.

Date of experience: March 15, 2023
California
1 review
0 helpful votes
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I was a little wary, but couldn't resist. I fell in love once it set in and I couldn't feel any better than the first application. I have been feeling for YEARS unattractive, disgusting and blah; but this lifted my spirits and my confidence. Thank you truly.

+3
Date of experience: March 15, 2023
New York
1 review
0 helpful votes
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Products
March 16, 2023

Love the products will keep buying can't wait to try skincare

Date of experience: March 15, 2023
Canada
1 review
0 helpful votes
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Makeup too easy
March 16, 2023

I value the reviews. As Make up isn't cheap. Ordering is simple.easy forms texts right away. Very pleased

Date of experience: March 15, 2023