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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Florida
1 review
0 helpful votes
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Awesome!
May 21, 2023

Love the products so far. I like how smooth the process is when ordering.

Date of experience: May 21, 2023
Tennessee
1 review
0 helpful votes
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Disappinted
June 20, 2023

Hi, the face foundation you guys send did not match my skin, it is too pale and didn't cover at all, how can I return it, both the foundation and the eye concealer. I was not impressed at all. Please let me know how I can mail this product back to you.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2023
California
1 review
0 helpful votes
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Bogus Marketing!
June 19, 2023

Kindly process my refund asap! I dont need this! I keep on asking to process my refund and until now nothing is being made!

Date of experience: May 20, 2023
Tennessee
2 reviews
0 helpful votes
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Love it!
May 20, 2023

I love this makeup, I get lots of compliments from family and total strangers. The shade was a little darker than I was expecting but I contacted customer service and was sent a lighter shade with no problems. Thank you for your great service and products.
Signed customer for life!

Date of experience: May 20, 2023
Georgia
1 review
0 helpful votes
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Great products!
May 20, 2023

IL Makiage foundation is perfect for me. I have Rosacea and After Party foundation gives me full coverage that lasts all day. I continously get comments on how the color matches my skin perfectly.

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
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Not worth the price
June 19, 2023

I bought the Power Rewind - anti aging flash firming & de-puffing eye treatment. Hardly used it and only used very little of it. Already doesn't allow me to pump anymore out of it. For the price you pay, and it's not cheap, you don't get much out of it

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2023
California
1 review
0 helpful votes
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Placing new order
June 19, 2023

It wasn't easy to add this order ( 2 new products) to my existing account. I wanted to just order along w/ my subscription order. After multpiple attempts, I got frustrated and just didn't order for a long while. Thought I'd give it a chance again today and placed order separately.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2023
California
1 review
0 helpful votes
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Light feeling but nice finish
May 19, 2023

Light feeling but nice finish. Fast shipping. Good shade.

Date of experience: May 19, 2023
Texas
1 review
0 helpful votes
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I did not realize when I placed my order I entered the wrong email! I never received a confirmation so I began to worry. I used PayPal as a way to protect my purchase so I had those confirmations! I sent in an email and finally figured out what happened! Completely my fault but customer service fixed it! Yayyyy received my order and I'm still testing it out but I don't regret my purchase!

Date of experience: May 19, 2023
Virginia
1 review
0 helpful votes
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It was very easy to pick out my shade with all your help. After trying I will definitely leave a review! Thank you to all the staff for your hard work!

Date of experience: May 19, 2023
Canada
1 review
0 helpful votes
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Foundation excellent
May 19, 2023

It's the best product and the people really help you if you need

Date of experience: May 19, 2023
Andrea H. Il Makiage Rep
over a year old

SO glad you’re loving it. We bet it looks too gorgeous on you!

Texas
1 review
0 helpful votes
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Excellent customer service
May 19, 2023

I had been using their product for months and noticed that my civeragr is not great thus I told them about it and they responded quickly. I can't wait to try the new suggestion. By the way, my sisters love your product!

Date of experience: May 19, 2023
Andrea H. Il Makiage Rep
over a year old

This comment legit makes us so happy. You’re the best!

Washington
1 review
0 helpful votes
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48 yrs Young
May 18, 2023

I have tried many products, either it made me look older or my skin dry. Since I started using ilmakage I get comments on how pretty I look, or how my skin looks so good. I work in a Retail store in the Beauty area. I see women look at the beauty supplies on the shelves and suggest them to try Ilmakage. I say try it!

Date of experience: May 18, 2023
Andrea H. Il Makiage Rep
over a year old

SO happy to hear this, beauty! We know it looks too good on you!

Oklahoma
1 review
0 helpful votes
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Payment plan
June 17, 2023

I don't understand how this payment plan thing works. When and how much am I going to get charged. I couldn't understand I read it several times.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2023
Ohio
1 review
0 helpful votes
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Awesome customer service
May 18, 2023

I recently received the foundation and I answered the questions the best I could and still the color was off. I never returned it and decided to keep and pay for it and when they ask for my honest review, I explained it was probably fault on me but the color was off. They asked what was off and I told them and they are still sending me one closer to my color even though I told them I am sure it was my bad. They were extremely quick to respond and helped me even though I feel they didnt need to.

Date of experience: May 18, 2023
New York
1 review
0 helpful votes
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Very Nice foundation
May 18, 2023

Matches and is light weight great coverage liquid foundation. Doesn't smell like paint thinner like Lancôme liquid foundation does. Also not as greasy or oily looking.

Date of experience: May 18, 2023
Georgia
1 review
0 helpful votes
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Website Flaw
June 17, 2023

I should've had the chance to review my order between PayPal and the website and the website skipped that step and went straight to "purchased." Reached out to customer service and they were more interested in telling me I couldn't use a coupon than the fact that the website misdirected. Now I'd like to cancel my order because I'm not getting what I wanted for what I wanted to pay for it. Let's see if that's a fight.

Date of experience: May 18, 2023
New York
1 review
0 helpful votes
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I took the questionnaire, ordered the bundle of moisturizer, serum, concealer and foundation. Love everything I received, there really is a visible difference in my complexion.

Contacted Customer Service to add a powder compact to carry with me during the day. They got right back to me with the best colors and products that meet my needs. I can't say enough good things about this company, their people are amazing. Plus I received $20 off my purchase and free shipping.

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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Excellent customer service
May 18, 2023

I received a primer that is not pumping and a foundation that is kinda not runny so it's so hrs pump it and I returned and tell them about the issue and they said I can keep the product and have me a new one.and When I received the new it was perfect!Excellent products

Date of experience: May 18, 2023
Arkansas
1 review
0 helpful votes
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Very quick & eady
May 18, 2023

I got a 50.00 credit because my shade was too light. I only had 2 days before it expired. I was able to get a mascara with great reviews and the lip color had a really good picture. I'm looking forward to getting my goodies!

Date of experience: May 17, 2023