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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Love the products so far. I like how smooth the process is when ordering.
Hi, the face foundation you guys send did not match my skin, it is too pale and didn't cover at all, how can I return it, both the foundation and the eye concealer. I was not impressed at all. Please let me know how I can mail this product back to you.
Kindly process my refund asap! I dont need this! I keep on asking to process my refund and until now nothing is being made!
I love this makeup, I get lots of compliments from family and total strangers. The shade was a little darker than I was expecting but I contacted customer service and was sent a lighter shade with no problems. Thank you for your great service and products.
Signed customer for life!
IL Makiage foundation is perfect for me. I have Rosacea and After Party foundation gives me full coverage that lasts all day. I continously get comments on how the color matches my skin perfectly.
I bought the Power Rewind - anti aging flash firming & de-puffing eye treatment. Hardly used it and only used very little of it. Already doesn't allow me to pump anymore out of it. For the price you pay, and it's not cheap, you don't get much out of it
It wasn't easy to add this order ( 2 new products) to my existing account. I wanted to just order along w/ my subscription order. After multpiple attempts, I got frustrated and just didn't order for a long while. Thought I'd give it a chance again today and placed order separately.
Light feeling but nice finish. Fast shipping. Good shade.
I did not realize when I placed my order I entered the wrong email! I never received a confirmation so I began to worry. I used PayPal as a way to protect my purchase so I had those confirmations! I sent in an email and finally figured out what happened! Completely my fault but customer service fixed it! Yayyyy received my order and I'm still testing it out but I don't regret my purchase!
It was very easy to pick out my shade with all your help. After trying I will definitely leave a review! Thank you to all the staff for your hard work!
I had been using their product for months and noticed that my civeragr is not great thus I told them about it and they responded quickly. I can't wait to try the new suggestion. By the way, my sisters love your product!
This comment legit makes us so happy. You’re the best!
I have tried many products, either it made me look older or my skin dry. Since I started using ilmakage I get comments on how pretty I look, or how my skin looks so good. I work in a Retail store in the Beauty area. I see women look at the beauty supplies on the shelves and suggest them to try Ilmakage. I say try it!
SO happy to hear this, beauty! We know it looks too good on you!
I don't understand how this payment plan thing works. When and how much am I going to get charged. I couldn't understand I read it several times.
I recently received the foundation and I answered the questions the best I could and still the color was off. I never returned it and decided to keep and pay for it and when they ask for my honest review, I explained it was probably fault on me but the color was off. They asked what was off and I told them and they are still sending me one closer to my color even though I told them I am sure it was my bad. They were extremely quick to respond and helped me even though I feel they didnt need to.
Matches and is light weight great coverage liquid foundation. Doesn't smell like paint thinner like Lancôme liquid foundation does. Also not as greasy or oily looking.
I should've had the chance to review my order between PayPal and the website and the website skipped that step and went straight to "purchased." Reached out to customer service and they were more interested in telling me I couldn't use a coupon than the fact that the website misdirected. Now I'd like to cancel my order because I'm not getting what I wanted for what I wanted to pay for it. Let's see if that's a fight.
I took the questionnaire, ordered the bundle of moisturizer, serum, concealer and foundation. Love everything I received, there really is a visible difference in my complexion.
Contacted Customer Service to add a powder compact to carry with me during the day. They got right back to me with the best colors and products that meet my needs. I can't say enough good things about this company, their people are amazing. Plus I received $20 off my purchase and free shipping.
I received a primer that is not pumping and a foundation that is kinda not runny so it's so hrs pump it and I returned and tell them about the issue and they said I can keep the product and have me a new one.and When I received the new it was perfect!Excellent products
I got a 50.00 credit because my shade was too light. I only had 2 days before it expired. I was able to get a mascara with great reviews and the lip color had a really good picture. I'm looking forward to getting my goodies!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.


SO glad you’re loving it. We bet it looks too gorgeous on you!