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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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California
1 review
0 helpful votes
Follow Griselda E.
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I am a woman in my late 40's this makeup is so light and smooth you can't compare its the best.

Date of experience: June 4, 2023
Andrea H. — Il Makiage Rep
over a year old

SO glad you’re loving it. We bet it looks too gorgeous on you!

Texas
1 review
0 helpful votes
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All the makeup
June 4, 2023

Love ll makiage, they cover my freckles and dark spots, been buying a lot of makeup past years. Finally found the right brand. Love this brand.

Date of experience: June 4, 2023
Andrea H. — Il Makiage Rep
over a year old

Thanks for the love, Mary!

California
1 review
0 helpful votes
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Finally found my makeup
June 4, 2023

I am so pleased with all of the products. This is the first time I feel the shade is perfect for my skin and I have been getting a lot of compliments. The concealer is AMAZING.

Date of experience: June 4, 2023
Andrea H. — Il Makiage Rep
over a year old

Thanks for the love, Vivian!

North Carolina
1 review
0 helpful votes
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Awesomeness
June 3, 2023

I have been searching for the perfect foundation for years. Now I have it thanks to Il Makiage! I woke up like this is awesomeness in a bottle!

Date of experience: June 3, 2023
Andrea H. — Il Makiage Rep
over a year old

So thrilled you love our foundation! Bet it looks amazing on you!

Georgia
1 review
0 helpful votes
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Fantastic
June 3, 2023

Called about makeup being too dark and orangie. I was contacted right back. Today they have picked a new color and it will be sent soon. Excellent service! Thank you

Date of experience: June 3, 2023
Andrea H. — Il Makiage Rep
over a year old

SO happy to hear this, Donna!

Kentucky
3 reviews
0 helpful votes
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Beautiful Tan
June 3, 2023

After months of dealing with 2 major injuries, I finally got to use my self tanner, plus sit outside for short periods.
I've never looked this dark and beautiful before. No streaks, lasts forever and still looks fantastic! I'm extremely pleased and this is by far, the best I've ever used in my decades of life!

Date of experience: June 3, 2023
Andrea H. — Il Makiage Rep
over a year old

This comment legit makes us so happy. You’re the best!

Florida
2 reviews
1 helpful vote
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Awesome products.
June 3, 2023

I don't wear makeup much since I work from home but when I do this product is amazing. They matched my foundation perfect. Love how it is all package and free gift. This foundation stays on unlike others. No other brand for me except this

Date of experience: June 3, 2023
Texas
1 review
0 helpful votes
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IL Makiage sets you up for auto-replenishment in the 'fine print'

Unless you pay CLOSE ATTENTION to your emails, you WILL BE SET UP to receive additional products.

AND, they make it VERY DIFFICULT TO CANCEL THE AUTO-REPLENISHMENT.

You CANNOT CANCEL the Auto-Replenishment by logging in to your account.

You HAVE TO SEND AN EMAIL.

There is SO MUCH SPAM in emails in this day and time, that I do NOT bother reading emails UNLESS I AM EXPECTING an email. And I certainly WAS NOT expecting to be set up to receive additional shipments without MY EXPRESS CONSENT TO DO SO.

Companies SHOULD NOT BE ALLOWED to set you up with automatic shipments 'by default'.

That is UNDERHANDED AND SNEAKY AND SHOULD BE ILLEGAL.

It should be a REQUIREMENT that I am CLEARLY ACCEPTING automatic shipments. And I should be ABLE TO EASILY CANCEL THE AUTO-REPLENISHMENT by simply logging into my account to cancel.

NO COMPANY SHOULD BE ABLE TO KEEP CHARGING YOUR CREDIT CARD WITHOUT YOUR EXPRESS CONSENT

Date of experience: June 2, 2023
Texas
1 review
0 helpful votes
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Great. Got exactly what I'm looking for. Maybe I can plump my lips up a bit and make them perfect.

Date of experience: June 2, 2023
Pennsylvania
1 review
0 helpful votes
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Mascara is bomb.
June 3, 2023

I had a 20.00 dollar gift code, I just went to the site by clicking in the email with the gift code. I didn't have to copy and paste or remember the code I just placed my order and the 20.00 was automatically deducted. That how I got yet another order of my favorite Mascara.

Date of experience: June 2, 2023
Massachusetts
1 review
0 helpful votes
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Promo deals are misleading
July 3, 2023

I was going to use my 15$ e-promo code I received, and then decided to also make an annual replenishment plan. I got the 30% off but what about those -15$? As soon as I changed my preference to the annual replenishment option the price bounced back up from 54 (including tax) to 66. Doesn't seem legit. I like your products but this really disappointed me bc it felt like a bait.

Date of experience: June 2, 2023
Montana
1 review
0 helpful votes
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Somewhat confusing...
June 2, 2023

I purchased some product in April and I love it; however, my problem is with the site. I'm having difficulty navigating the website... I cannot seem to figure out what I actually did on the website today...
I'm afraid I may have purchased more than one thing...
The website is just not very user-friendly.
But I do really like the products! And I'm expecting to hear back from their customer service in the next 24 hours!

Date of experience: June 2, 2023
Alabama
1 review
0 helpful votes
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Love it!
June 2, 2023

Had problem with color match with first bottle. They made it right with a new color with no issues. I love the coverage it is great. Love the feel it's not real thick feeling on my face. Will be ordering again and using their other products as well.

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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My experience was good,keep up the good work, I hope my future experiences would be

Date of experience: June 2, 2023
Massachusetts
1 review
0 helpful votes
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Flawless Coverage
June 2, 2023

I am only using the primer sometimes, The I Woke up Like This foundation every day and it's hands down the best natural, flawless, long lasting look! And, I'm 46.
About to try some more products!

Date of experience: June 2, 2023
Alabama
1 review
0 helpful votes
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Black Card Mascara
June 2, 2023

I love this mascara. This is my second time ordering this product and will continue to do so. This mascara makes my lashes so long and full looking. It also lasts me several months (I am a daily make up wearer) so it is well worth the cost.

Date of experience: June 2, 2023
North Carolina
1 review
0 helpful votes
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Diagnosis
June 2, 2023

Order was smooth. Hope product Keeps it's promise!

Date of experience: June 2, 2023
Georgia
1 review
0 helpful votes
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Amazing
June 2, 2023

Absolutely love this makeup and the coverage! The process to buy is always easy, and I love the subscription discount!

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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Got the wrong color
July 2, 2023

Received a color match that was not what my skin tone was. Asked for an exchange but they automatically picked a much lighter color that was no where near my skin tone. I've ordered from this company a lot and never had issues until recently.
I'm a little annoyed and had to order a color I've gotten in the past.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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I feel it makes my skin smoother and softer-I feel a difference on the texture. Doesn't dry my skin out or make it feel oily. Love oh

Date of experience: June 1, 2023