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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Love ll makiage, they cover my freckles and dark spots, been buying a lot of makeup past years. Finally found the right brand. Love this brand.
Thanks for the love, Mary!
I am so pleased with all of the products. This is the first time I feel the shade is perfect for my skin and I have been getting a lot of compliments. The concealer is AMAZING.
Thanks for the love, Vivian!
I have been searching for the perfect foundation for years. Now I have it thanks to Il Makiage! I woke up like this is awesomeness in a bottle!
So thrilled you love our foundation! Bet it looks amazing on you!
Called about makeup being too dark and orangie. I was contacted right back. Today they have picked a new color and it will be sent soon. Excellent service! Thank you
SO happy to hear this, Donna!
After months of dealing with 2 major injuries, I finally got to use my self tanner, plus sit outside for short periods.
I've never looked this dark and beautiful before. No streaks, lasts forever and still looks fantastic! I'm extremely pleased and this is by far, the best I've ever used in my decades of life!
This comment legit makes us so happy. You’re the best!
I don't wear makeup much since I work from home but when I do this product is amazing. They matched my foundation perfect. Love how it is all package and free gift. This foundation stays on unlike others. No other brand for me except this
IL Makiage sets you up for auto-replenishment in the 'fine print'
Unless you pay CLOSE ATTENTION to your emails, you WILL BE SET UP to receive additional products.
AND, they make it VERY DIFFICULT TO CANCEL THE AUTO-REPLENISHMENT.
You CANNOT CANCEL the Auto-Replenishment by logging in to your account.
You HAVE TO SEND AN EMAIL.
There is SO MUCH SPAM in emails in this day and time, that I do NOT bother reading emails UNLESS I AM EXPECTING an email. And I certainly WAS NOT expecting to be set up to receive additional shipments without MY EXPRESS CONSENT TO DO SO.
Companies SHOULD NOT BE ALLOWED to set you up with automatic shipments 'by default'.
That is UNDERHANDED AND SNEAKY AND SHOULD BE ILLEGAL.
It should be a REQUIREMENT that I am CLEARLY ACCEPTING automatic shipments. And I should be ABLE TO EASILY CANCEL THE AUTO-REPLENISHMENT by simply logging into my account to cancel.
NO COMPANY SHOULD BE ABLE TO KEEP CHARGING YOUR CREDIT CARD WITHOUT YOUR EXPRESS CONSENT
Great. Got exactly what I'm looking for. Maybe I can plump my lips up a bit and make them perfect.
I had a 20.00 dollar gift code, I just went to the site by clicking in the email with the gift code. I didn't have to copy and paste or remember the code I just placed my order and the 20.00 was automatically deducted. That how I got yet another order of my favorite Mascara.
I was going to use my 15$ e-promo code I received, and then decided to also make an annual replenishment plan. I got the 30% off but what about those -15$? As soon as I changed my preference to the annual replenishment option the price bounced back up from 54 (including tax) to 66. Doesn't seem legit. I like your products but this really disappointed me bc it felt like a bait.
I purchased some product in April and I love it; however, my problem is with the site. I'm having difficulty navigating the website... I cannot seem to figure out what I actually did on the website today...
I'm afraid I may have purchased more than one thing...
The website is just not very user-friendly.
But I do really like the products! And I'm expecting to hear back from their customer service in the next 24 hours!
Had problem with color match with first bottle. They made it right with a new color with no issues. I love the coverage it is great. Love the feel it's not real thick feeling on my face. Will be ordering again and using their other products as well.
My experience was good,keep up the good work, I hope my future experiences would be
I am only using the primer sometimes, The I Woke up Like This foundation every day and it's hands down the best natural, flawless, long lasting look! And, I'm 46.
About to try some more products!
I love this mascara. This is my second time ordering this product and will continue to do so. This mascara makes my lashes so long and full looking. It also lasts me several months (I am a daily make up wearer) so it is well worth the cost.
Order was smooth. Hope product Keeps it's promise!
Received a color match that was not what my skin tone was. Asked for an exchange but they automatically picked a much lighter color that was no where near my skin tone. I've ordered from this company a lot and never had issues until recently.
I'm a little annoyed and had to order a color I've gotten in the past.
I feel it makes my skin smoother and softer-I feel a difference on the texture. Doesn't dry my skin out or make it feel oily. Love oh
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.


SO glad you’re loving it. We bet it looks too gorgeous on you!