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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I haven't tried one thing from this sight that I didn't LOVE.every product I have purchased from the foundation to CONCEALER is really my go-to...the eyeshadow formula is super lux as well...I have tried the mascaras and the liners and there good but if I want to order go for the concealer or foundation and eyeshadows they are worth the price POINT
Best makeup that covers, love it. I tried many other foundations but none cover as well as the foundation. Only issue I have, my nose won't keep most foundations on. This one stays longer than the rest.
The make up was not my perfect match, even though my return date had passed due to the mail system, my exchange was honoured and was provided with the beat customer service. Not only were they answering quickly they made sure it did not cause a lot of hassle for my return.
My order is always wrong*************************************
Although my first foundation wasn't exactly right, customer service did an excellent job in working on exchange and incentive to stay a customer. That's how it's done! Thank you
Fast easy ordering. Great descriptions for all products
The order process and shipping was very fast. I also had them help me with my color, so hopefully it's a match.
Hello, I did the survey online and received an almost prefect match. The foundation was a shade or so too dark. I wrote the company after I was charged the full price and they sent me a new shade. I haven't received it yet but I'm excited
I was treated with respect and taken care of even though I was outside of the exchange window. Thanks for bringing customer service back.
This foundation is the only one that does not leave me shiny at the end of the day! The color covers perfectly & is smooth & silky! I loved they way I looked all day & night wearing it! Lasts long too!
I am switching after decades of using Chanel & Lancome only!
Great product and customer service. I love the foundation
It as always was a pleasure! Will see you again in about 6 months when I have to order more. Than You
Still haven't received my purchase
Not sure why. Haven't had this problem before
I done the review, received an 15 dollar off coupon and because I used PayPal they gave no option to apply. That's dirty and I don't like it. I'll expect a refund
Ordered item ORDER # *******, on 5/27/2023 and never received item. Same address but all of a sudden they can't find my address.
I am so happy with my experience and my products. The first time I ordered, my foundation was slightly off and while others didn't notice, it bothered me. I contacted them to get a return label and they asked if they could try and make it right, they adjusted my shade - restarted my 14 day trial period upon receipt of the new shade, they let me keep the other one and also gave me a $20 gift card for my trouble. It is refreshing when a company not only stands behind their product but also their customers.
You advertise that I can try this for 14 days to see if I liked it all I had to pay was the shipping which I did then after it's ordered and paid I see you want to charge me $94 on June tans don't even know if I like the product yet I want this order canceled immediately
Honestly these products are really good! I just filled out a survey online and they matched me with the perfect concealer! And that it my base for my everyday makeup. It is worth the money!
I ordered a self tanning kit
Which I received. I also ordered foundation that they sent it to the wrong address. After contacting them they sent me another tanning kit nit the foundation I ordered. When I contacted them they told me They would send me my foundation but they sent it to the wrong address. So when I contacted them again they apologize and said they'd send me my foundation after going through this back-and-forth with them for over a month I finally received my foundation and it was the wrong color. I am done dealing with these people they have no idea what they are doing! It's inpersonal and unprofessional.
The product wears very well. The only problem for me was the foundation is to light. Hopefully that problem will be corrected soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members