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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Canada
1 review
0 helpful votes
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Perfect match!
June 16, 2023

I've never had a makeup be such a perfect match for my skin! I love that it doesn't feel heavy but gives great coverage!

Date of experience: June 16, 2023
Canada
1 review
0 helpful votes
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Very easy to order!
June 16, 2023

Went back and forth with ease and finally made my selections, being a first time buyer I found the site very easy to navigate!

Date of experience: June 16, 2023
Canada
1 review
0 helpful votes
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Just wow!
June 15, 2023

Amazed at the customer service to stand behind their product.

Date of experience: June 15, 2023
Georgia
1 review
0 helpful votes
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Horrible company.
July 15, 2023

I attempted to order only the concealer and they added mascara to my order. I never ordered this and attempted to hit skip on final order page with various promo options. NEVER wanted anything but concealer. Attempted to cancel within 5 minutes and was told I was already charged. Terrible to product without consumer knowledge or acceptance. Beware!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2023
Texas
1 review
0 helpful votes
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Mrs
June 15, 2023

Great products great quality i use the foundation, the browser and the primer this are the best I have ever used

Date of experience: June 15, 2023
Maryland
1 review
0 helpful votes
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Ease of Purchase
June 14, 2023

The process was easy and I found my previous orders within my account.

Date of experience: June 14, 2023
Montana
1 review
0 helpful votes
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Love it!
June 14, 2023

I've used this foundation before and had to buy it again. There's no other make up like it! I love it and recommend it to everyone.

Date of experience: June 14, 2023
Georgia
1 review
0 helpful votes
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Awesome experience
June 13, 2023

My experience was a good one. The questions that were asked were all necessary. I am anxiously awaiting the arrival of my new make-up.

Date of experience: June 13, 2023
Colorado
1 review
0 helpful votes
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Greatest Self Tanner
June 13, 2023

Great product & easy company to deal with. When order was delayed, received notice and certificate for discount on next order. This is company with integrity and smarts at building loyal customers.

Date of experience: June 13, 2023
New York
1 review
0 helpful votes
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Too light
June 13, 2023

Hello. Love how the foundation feels. Unfortunately, #35 After Party is too light. I would need to go up a little.

Date of experience: June 13, 2023
New Jersey
1 review
0 helpful votes
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Perfect match
June 13, 2023

Ordering from this site has always been easy. The fact that they are able to match your skin tone with foundation (site unseen) is amazing.

Date of experience: June 13, 2023
Texas
1 review
0 helpful votes
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Trouble ordering
July 13, 2023

Had trouble with the try before you buy however it would not except my payment method. Had to buy out right just to receive product.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2023
Washington
1 review
0 helpful votes
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Phenominal
June 14, 2023

Absolutely hands down the BEST foundation i have ever used.ive ordered three times from these guys and dont know why i havent just autoshipped yet! Im 58 and this stuff evens my skin tone out without being heavy or cakey...the shade is spot on! Absolutely worth the price! Ill never go back to any other foundation...no one has matched their results!

Date of experience: June 12, 2023
Texas
1 review
1 helpful vote
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Best customer service ever!
June 12, 2023

I purchased foundation and tanner. I did not get the results I was expecting and when I reached out to the company they directed me to best application practices and then insisted on making sure to find the foundation that is right for me at no additional cost. I can't wait to try more of their products.

Date of experience: June 12, 2023
Florida
2 reviews
0 helpful votes
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Foundation
June 12, 2023

It is absolutely amazing. The coverage is perfect and so light weight. I think I found my new foundation!

Date of experience: June 12, 2023
Utah
1 review
0 helpful votes
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Great service
June 12, 2023

No complaints! All went smoothly when checking out. Found everything I needed right away.

Date of experience: June 11, 2023
Florida
1 review
0 helpful votes
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Truly Awesome!
June 11, 2023

Love their products! I have spent so much time and money looking for the perfect foundation and I finally found it. The whole shopping experience is great and their customer service is fantastic. Highly recommended!

Date of experience: June 11, 2023
Oklahoma
1 review
0 helpful votes
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Woke Up Like This foundation
June 11, 2023

I was matched with #35 foundation and it is a great match for my skin tone. It provides good coverage and it doesn't feel thick/heavy.

Date of experience: June 10, 2023
California
1 review
0 helpful votes
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Excellent purchase
June 10, 2023

Excellent product, the best makeup I've bought fits me perfectly with my skin tone.

Date of experience: June 9, 2023
New York
1 review
0 helpful votes
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Damaged Product replacement
June 10, 2023

My eye pump no longer works and customer service replaced it without the hassle!

Date of experience: June 9, 2023