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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Everything was fine until I saw that my purchase was not charged to the credit card I put in when I finalized my purchase.
I ordered foundation and cover-up but did NOT click to an add-on order and it put an extra $41+ on my debit card and I'm NOT happy about that. Please make it right.
I'm excited to try this! I can't wait my daughter said it's a great product!
I had canceled my 1 reoccurring subscription for the woke up like this and they still sent that and an eyeliner but then I told them and they gave me an option either send back in certain time frame or I could have a gift code and of course I didn't feel like trying the return process I've never returned anything thru mail so I picked the code which now I'm happier cuz I'm getting to try the dry/wet foundation compact and tbh i been trying to find a compact to work with my makeup routine... thanks I really appreciate atleast getting to try something I may end up loving so fingers crossed...and the person I talked to was very nice and helpful...
Have some on auto replenishment. Love this company! If you don't like something, they will fix the problem quickly.
I never received my package and am so terribly upset.
I purchased an auto shipment. I wanted to change the product for the autoshipment (which it said I could do). When I changed the product it just added a new autoshipment. I wanted to purchase a couple more items. It said I had purchased the items but in my cart only 2 of the items would show. I now am unsure of what I am getting.
Love the primer but the makeup was a little pale and yellow. I like a little more beige. However I will keep them both because the makeup does make a good concealer.
I had just placed the order and I don't know the add on order was added. Soon after I emailed the customer service and was told that the it is too late to cancel the order even though the order hasn't left the warehouse yet. I was told that I can always return the item (at my cost). I've liked their products so far but NOT happy at all with the customer service. They really need to improve their customer care.
It was an easy good experience it was only a few minutes of my time to order and the site was easy to navigate.
I just received my lip plump and it only works for like 10 minutes. It was definitely I waste of money!
I was needing more makeup advice and I got sooo much more. Your company has taught me a lot Thank you
The test was good. Too many teasers to buy more. Waiting to try item
I did not want to like these products but I LOVE THEM! I saw all the feeds, did the test then finally decided to order. The plumping face gel is amazing! Noticed results within 2 days. The foundation is a perfect match and the mascara is just simply amazing!
It was a fairly simple ordering process overall, but I was given a promo code that promised free shipping and BOGO, but it didn't work. If you're going to offer these deal Il Makiage, you need to make sure your codes work.
Amazing costumer service, they went above and beyond to make sure I was happy wand had the correct shade.
This company is a ripoff and they will lie to you. They put a "hold" on my money and were supposed to release it. I am still out the money and never received the product
Although I originally left a 1 star review for il makiage being unwilling to replace a damaged product, they quickly reached out and have sent me a new bottle of foundation for mine that was ruined in shipping. I'm thankful they decided to make this right instead of losing a customer!
LOVE II MAKIAGE! This is by far my favorite brand of skin care AND makeup. PLUS it's Italian and so am I
Great products and customer service! Easy to find what you're looking for and friction-less ordering experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members