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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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You said I could try for free for 14-days, but you charged my card immediately for 64.61!
Not Cool!
I was deceived about the order and told I would receive it ONLY paying $5.95 for shipping and I could return it within 30 days if it is inot the right shade. But you
Have chared my credit card for $49.95 plus the shipping charge. I want this cancelled IMMEDIATLY
AND MY CREDIT CARD REFUNDED. Christi smith *******@msn.com
I am pleased with the shade of the foundation, but the pump of the bottle does not work at all.
This is my first ever time buying anything from a Facebook or TikTok ad. I was very skeptical with the shade matching, but figured I'd give it a shot since they offered a 14 day trial. I ordered the foundation, concealer, and the gave me a free foundation brush.
I could not believe how perfect the foundation and concealer match my skin tone. Well done IL Makiage!
Broke out
Returning products
Please let me know how to do that
I loved the products so much that I'm a repeat customer. 😊
Gracias por mis productos los ame veo resultados muy pronto y soy esa persona que no confia mucho en productos y propaganda de internet por que pienso usan filtro pero me gustaron, realmente los recomiendo y gracias por mis regalos.
I guess the real test is when I get my new product and determine that the company-recommended shade was accurate...but what an easy way to choose!
My only request is that the company minimize the extra product offers that occur, not only at checkout, but even after the purchase has been completed. A little much.
I contacted customer service and they got back with me quickly and effectively. They were SO nice and respectful. They immediately sent my products to the correct address upon discovering they were accidentally delivered elsewhere. They fixed the issue within 5 minutes. I received the makeup in a few days and wore it for the first time today. I got compliments that my makeup looks good and so fresh! I love it so far.
The Lip Plumper is superb! It keeps my lips plump AND moist for hours. Compare this to a traditional lip gloss and Il Makiage Lip Plumper wins every time!
Tried the test and got the products, foundation was way off sadly, the concealer is okay, and the eyeliner well let's just leave out of the conversation. The customer service representative that emailed me was nice and offered $50 which was really nice since I went over my 14 days ugh! Hopefully the new shade is better Thanks il makiage.
I had to pay full price in order to get the item. Was not able to try it before paying the full price. Not sure why but I hope I like the product.
There is talc in this concealer. I am going to try to cancel my order before it ships. Best advice would be to read all ingredients prior to buying and not just look at the description that the product is vegan and cruelty free.
Very easy to purchase items and easy to navigate.
Makes suggestions on what products are best for each person.
I got a foundation from you. It's so beautiful just only because of my fault I got a bit unmatched color for me but still am wearing it mixing with some of my other foundation. It gives really a nice combination.I just order my 2 nd one just to try full coverage luminous.one. Which I am hoping, would match with my complexion. Other than that till 2 times my order. You guys have fast response through email. Good deal as I received 20 dollars off which make me buy again. Thank your for this chance hope in future I get more discount and deal like this I would be regular customer for this brand
Good wishes
Thank you
I would like to be able to select a different shade for summer and winter for my subscription. I like the ease of being able to approve the next shipment and change the shade number if needed. Please?
Easy to order, fast shipping, great product - everything was positive
I'm excited to try this product. I feel it was a little difficult to get to the final checkout due to so much on the page with offers and all. I would like a slight cleaner look and guidance, but will definitely do a review on the products when I receive and use them.
Definitely keeping it all... order included WOKE UP LIKE THIS and F*CK IM FLAWLESS. Perfect foundation shade (105 kudos to the quiz wizards) looks natural, stays all day without settling in fine lines and wrinkles and free foundation brush #100 is a keeper. Concealer shade (8 sorry quiz wizards) too dark for under eyes, but keeping for other areas, I just ordered lighter shade and can't wait for it and free concealer brush to come in. Also included NO FILTER SMOOTHING PRIMER... used cult fav for years and this one tops it, WOW! Had doubts since videos mostly younger users, but my 53 year young face is loving it all. Happy I ordered.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

