Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Kathy Z.
Unfollow Kathy Z.
Share Review
Report Review

Excellent
February 2, 2024

Ordering was fast and easy. CS was super nice

Thank you!

Date of experience: February 1, 2024
California
1 review
0 helpful votes
Follow Elisabeth U.
Unfollow Elisabeth U.
Share Review
Report Review

You said I could try for free for 14-days, but you charged my card immediately for 64.61!
Not Cool!

Date of experience: February 1, 2024
Washington
1 review
0 helpful votes
Follow Christi K.
Unfollow Christi K.
Share Review
Report Review

FALSE ADVERTISING!
February 9, 2024

I was deceived about the order and told I would receive it ONLY paying $5.95 for shipping and I could return it within 30 days if it is inot the right shade. But you
Have chared my credit card for $49.95 plus the shipping charge. I want this cancelled IMMEDIATLY
AND MY CREDIT CARD REFUNDED. Christi smith *******@msn.com

Date of experience: February 1, 2024
Florida
1 review
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

Bottle damage
February 9, 2024

I am pleased with the shade of the foundation, but the pump of the bottle does not work at all.

Date of experience: February 1, 2024
Pennsylvania
1 review
0 helpful votes
Follow Miranda G.
Unfollow Miranda G.
Share Review
Report Review

Wow! Amazing shade match
February 1, 2024

This is my first ever time buying anything from a Facebook or TikTok ad. I was very skeptical with the shade matching, but figured I'd give it a shot since they offered a 14 day trial. I ordered the foundation, concealer, and the gave me a free foundation brush.
I could not believe how perfect the foundation and concealer match my skin tone. Well done IL Makiage!

Date of experience: February 1, 2024
California
1 review
0 helpful votes
Follow Lynn X.
Unfollow Lynn X.
Share Review
Report Review

Broke out
Returning products
Please let me know how to do that

Date of experience: February 1, 2024
California
1 review
0 helpful votes
Follow Boricua X.
Unfollow Boricua X.
Share Review
Report Review

Return Customer
February 1, 2024

I loved the products so much that I'm a repeat customer. 😊

Date of experience: February 1, 2024
California
1 review
0 helpful votes
Follow Margarita C.
Unfollow Margarita C.
Share Review
Report Review

Ecelentes productos!
February 1, 2024

Gracias por mis productos los ame veo resultados muy pronto y soy esa persona que no confia mucho en productos y propaganda de internet por que pienso usan filtro pero me gustaron, realmente los recomiendo y gracias por mis regalos.

Date of experience: February 1, 2024
Minnesota
1 review
0 helpful votes
Follow Jana N.
Unfollow Jana N.
Share Review
Report Review

Informative site!
February 1, 2024

I guess the real test is when I get my new product and determine that the company-recommended shade was accurate...but what an easy way to choose!
My only request is that the company minimize the extra product offers that occur, not only at checkout, but even after the purchase has been completed. A little much.

Date of experience: February 1, 2024
Texas
1 review
0 helpful votes
Follow Taylor D.
Unfollow Taylor D.
Share Review
Report Review

Wonderful Customer Service
February 1, 2024

I contacted customer service and they got back with me quickly and effectively. They were SO nice and respectful. They immediately sent my products to the correct address upon discovering they were accidentally delivered elsewhere. They fixed the issue within 5 minutes. I received the makeup in a few days and wore it for the first time today. I got compliments that my makeup looks good and so fresh! I love it so far.

Date of experience: February 1, 2024
Arizona
2 reviews
0 helpful votes
Follow vasilika W.
Unfollow vasilika W.
Share Review
Report Review

Il Makiage Plumper
February 1, 2024

The Lip Plumper is superb! It keeps my lips plump AND moist for hours. Compare this to a traditional lip gloss and Il Makiage Lip Plumper wins every time!

Date of experience: February 1, 2024
Arizona
1 review
0 helpful votes
Follow crystal V.
Unfollow crystal V.
Share Review
Report Review

Review
February 8, 2024

Tried the test and got the products, foundation was way off sadly, the concealer is okay, and the eyeliner well let's just leave out of the conversation. The customer service representative that emailed me was nice and offered $50 which was really nice since I went over my 14 days ugh! Hopefully the new shade is better Thanks il makiage.

Date of experience: February 1, 2024
Texas
1 review
0 helpful votes
Follow Chris M.
Unfollow Chris M.
Share Review
Report Review

I had to pay full price in order to get the item. Was not able to try it before paying the full price. Not sure why but I hope I like the product.

Date of experience: February 1, 2024
Oregon
1 review
0 helpful votes
Follow Marci Y.
Unfollow Marci Y.
Share Review
Report Review

Talc in ingredient list
February 8, 2024

There is talc in this concealer. I am going to try to cancel my order before it ships. Best advice would be to read all ingredients prior to buying and not just look at the description that the product is vegan and cruelty free.

Date of experience: February 1, 2024
Colorado
1 review
0 helpful votes
Follow Dina E.
Unfollow Dina E.
Share Review
Report Review

Expereience
February 1, 2024

Very easy to purchase items and easy to navigate.
Makes suggestions on what products are best for each person.

Date of experience: February 1, 2024
Maryland
1 review
0 helpful votes
Follow Sarishma M.
Unfollow Sarishma M.
Share Review
Report Review

My best wishes to ILMikaige
February 1, 2024

I got a foundation from you. It's so beautiful just only because of my fault I got a bit unmatched color for me but still am wearing it mixing with some of my other foundation. It gives really a nice combination.I just order my 2 nd one just to try full coverage luminous.one. Which I am hoping, would match with my complexion. Other than that till 2 times my order. You guys have fast response through email. Good deal as I received 20 dollars off which make me buy again. Thank your for this chance hope in future I get more discount and deal like this I would be regular customer for this brand
Good wishes
Thank you

Date of experience: February 1, 2024
North Carolina
2 reviews
0 helpful votes
Follow stefanie O.
Unfollow stefanie O.
Share Review
Report Review

Review - SCC
February 1, 2024

I would like to be able to select a different shade for summer and winter for my subscription. I like the ease of being able to approve the next shipment and change the shade number if needed. Please?

Date of experience: February 1, 2024
Nebraska
1 review
0 helpful votes
Follow Carol Z.
Unfollow Carol Z.
Share Review
Report Review

Best eye liner out there
February 1, 2024

Easy to order, fast shipping, great product - everything was positive

Date of experience: February 1, 2024
California
1 review
0 helpful votes
Follow Shannel B.
Unfollow Shannel B.
Share Review
Report Review

Excited
February 1, 2024

I'm excited to try this product. I feel it was a little difficult to get to the final checkout due to so much on the page with offers and all. I would like a slight cleaner look and guidance, but will definitely do a review on the products when I receive and use them.

Date of experience: February 1, 2024
Mississippi
1 review
0 helpful votes
Follow Raina F.
Unfollow Raina F.
Share Review
Report Review

Try before you buy order
February 1, 2024

Definitely keeping it all... order included WOKE UP LIKE THIS and F*CK IM FLAWLESS. Perfect foundation shade (105 kudos to the quiz wizards) looks natural, stays all day without settling in fine lines and wrinkles and free foundation brush #100 is a keeper. Concealer shade (8 sorry quiz wizards) too dark for under eyes, but keeping for other areas, I just ordered lighter shade and can't wait for it and free concealer brush to come in. Also included NO FILTER SMOOTHING PRIMER... used cult fav for years and this one tops it, WOW! Had doubts since videos mostly younger users, but my 53 year young face is loving it all. Happy I ordered.

Date of experience: February 1, 2024