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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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New York
1 review
0 helpful votes
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Amazing product!
February 7, 2024

I purchased the medium coverage foundation and was beyond pleased! Best foundation I have used. And larger bottle than I expected!

Date of experience: February 7, 2024
California
1 review
0 helpful votes
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Need cancel
February 14, 2024

The payment reflects two times, I need cancel my order

Date of experience: February 7, 2024
Ohio
1 review
0 helpful votes
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Best mascara
February 7, 2024

Love this wonderful mascara! Goes on so nice and makes my lashes look amazing!

Date of experience: February 7, 2024
North Carolina
1 review
0 helpful votes
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Not an all day wear makeup
February 14, 2024

When you first apply the makeup, it looks good. BUT within a few hours, you need to reapply. I work 12-14 hour shifts and do not have time to reapply. I will continue to look for a makeup that is actually all day wear.

Date of experience: February 7, 2024
Arizona
1 review
0 helpful votes
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It has definitely helped with texture of my skin. Also I feel like it has helped with the firmness of loose skin from recent weight loss in my face.

Date of experience: February 7, 2024
Kentucky
1 review
0 helpful votes
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Great customer service
February 7, 2024

The products have been great that I've used from this company. I had an issue with shipping and they fixed it and gave me a promo code to help with future purchases. Very friendly and easy to work with. Quality make-up.

Date of experience: February 7, 2024
Washington
1 review
0 helpful votes
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Wrong color
February 14, 2024

The color was wrong, I was unable to use it unfortunately.

Date of experience: February 7, 2024
Ohio
1 review
0 helpful votes
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Faulty site
February 14, 2024

You declined 2 of my active credit cards, I verified them both with my banks before I used them on your web site. So I had to use my PayPal account to make my purchase and I used 1 of those cards your site declined.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2024
California
1 review
0 helpful votes
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Ordering
February 7, 2024

Ordering was easy. Just hope spending that much means the product works. Applied twice today, no immediate results seen.

Date of experience: February 6, 2024
Tennessee
1 review
0 helpful votes
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Just had a hard time getting all the things I wanted to try.

Date of experience: February 6, 2024
Canada
1 review
0 helpful votes
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Easy
February 7, 2024

Quick and easy to order online. Would be nice to see it listed in Canadian dollars as well when u go to buy.

Date of experience: February 6, 2024
Florida
1 review
0 helpful votes
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Great customer service
February 7, 2024

Ordered my foundation but it wound up not being the correct shade for me. Without hesitation they helped me get matched, and sent me my new shade. Upon arrival, my new bottle was cracked and they are sending me a new one to replace it.

Date of experience: February 6, 2024
Tennessee
1 review
0 helpful votes
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Foundation
February 14, 2024

I want to order one bottle ONLY! It keeps signing me up for auto ship. Not worth the hassle.

Date of experience: February 6, 2024
Maryland
2 reviews
0 helpful votes
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So far great products
February 7, 2024

Bought foundation first and love the coverage it gives me without looking like I'm trying to cover something up and I just ordered the bronzer so 🤞🏻
We shall see but all in all I think it's decently priced and easy to use site

Date of experience: February 6, 2024
Illinois
1 review
0 helpful votes
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The best customer service ever!
February 6, 2024

I may have chose the wrong color and I wasn't quite happy, but customer service wanted me happy and they came thru! Thank you, that alone wants me to keep using your products!

Date of experience: February 6, 2024
Ohio
1 review
0 helpful votes
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Still not showing the other two items I paid for as being ordered. Received one box with three items and the free gift. I need my other items

Date of experience: February 6, 2024
New Jersey
4 reviews
0 helpful votes
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Great Products
February 6, 2024

Really happy with the foundation I use. It matches perfectly! Only thing I've been unhappy with is the mascara. I found it breaks off and gets around your eyes (ugh). The brushes are really nice though and I have bought several.

Date of experience: February 6, 2024
California
1 review
0 helpful votes
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Love II Makiage
February 6, 2024

Is my second time that I'm going to use the product so far I love it give me good results

Date of experience: February 6, 2024
Michigan
1 review
0 helpful votes
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Excellent customer service
February 6, 2024

My order was delivered to wrong address. I contact customer service and they did refund right away

Date of experience: February 6, 2024
Canada
1 review
0 helpful votes
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Help
February 13, 2024

I did not want auto replenishment and it didn't give me any other option

Date of experience: February 6, 2024