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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Had to return a product. Was hassle-free and convenient.
I have been struggling for years to find the right makeup until now! I love the products and takes the guessing out of it!
There were too many suggested products with confusing marketing at the end of the buying process. The confusion lead me to purchase a product I I did not want or need. WhenI realized my mistake, which was immediately, I was unable to cancel the order.
The rate is not clear on the cost that you are being charged until after the charge goes through. I do not wanna spend $80 on this product.
I have a great experience with this brand specifically with the foundation, is perfect for me!
What is my color? It says I am #65 which appears to be dark. I am not dark. I am light to medium. Why can't you show the colors with the numbers so we can choose the shade
Wanted the 4 month replenishment, somehow I got an annual replenishment charged $339
Reached out to IL Makiage immediately and was told that can't refund. Denied charges on credit card. Very POOR customer service
After trying my first purchase of After Party, I slightly disappointed because I felt like it wasn't the correct shade. After contacting customer service, they responded the next day. They immediately sent me the Woke Up this Way, told me to keep the original and sent me a $50 gift card which I used for the face primer. Can't wait until I receive it! Awesome products with exceptional customer service!
I just got mine in and color does not match at all...so I am having to send back and reorder in another color. I do love the texture and feel. I did send a picture and take quiz.
The number of pop ups was obnoxious. I don't mind 1 but 4+ really impacted my shopping experience and will influence if I repurchase going forward. I just want a streamlined purchasing process. I do most of my shopping online and have a low tolerance for constant pop ups.
Once you sign up you can't cancel or delete your account. I canceled my subscription, but apparently there an "Opt In" auto replenish, that is different than your subscription. I KEEP GETTING CHARGE EVERY FEW MONTHS FOR something I didn't recieve. Keep getting the run a around. Also, I don't know how they was able to deduct funds from my account when I didn't update my debit card. It's on an old debit card I reported lost. So, idk how in the world my bank allowed this. Terrible gig and setup. They are only after your money! They sent me the picture below to return a product I didn't recieve. And keep taking me in circles, nobody to talk to
I liked the quick shipment/delivery, packaging and customer service. The questionaire isn't super straightforward. I've taken the quiz 2x and got 2 different color matches and both haven't worked for me…I don't know what I'm doing wrong!?!
I have never been a girly girl and did not have a mother to show me how to do makeup. I'm 42 and have never been able to find the correct color for my face. I received my foundation today and had to try it, I was not only amazed but shocked at how perfect it matches! I was so excited I immediately placed another order for powder. I can't wait to get it and try it out! I'm absolutely in love!
Easy to work with, a few steps to get right, but not giving up yet. Want this product to work
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members