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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Washington
1 review
0 helpful votes
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No product to give a review
February 18, 2024

I have not received the product yet, I don't think I can give a review.

Date of experience: February 10, 2024
Michigan
1 review
0 helpful votes
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Love
February 11, 2024

I do love this foundation, primer💕 and eye liner! Thank you

Date of experience: February 10, 2024
Florida
1 review
0 helpful votes
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Ease
February 11, 2024

Super easy to be educated & to purchase. Easy to navigate on website.

Date of experience: February 10, 2024
Texas
1 review
0 helpful votes
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More than I wanted
February 18, 2024

This was my fourth attempt to complete my purchase without having to subscribe to an automatic refill. I have contacted several times and been told that it was possible, but could not get past the subscribe option, so I reluctantly subscribed just to be able to make what I wanted to be a one time order, whenever I choose to make. The products are terrific, but the checkout system sucks!

Date of experience: February 10, 2024
Indiana
1 review
0 helpful votes
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Nervous
February 18, 2024

This was my first order and there were so many questions that didn't pertain to my order that I didn't get my order number or invoice.

Date of experience: February 10, 2024
Missouri
1 review
0 helpful votes
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2nd chances
February 11, 2024

After getting the wrong shade a year ago, I gave up. This year I was nervous to try again. Not only did they help me correct my color match, they gave me a discount just in case.

Date of experience: February 10, 2024
Florida
1 review
0 helpful votes
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Find My Shade
February 10, 2024

The questionnaire was easy and helpful for someone who doesn't know a while lot about makeup or finding the right color. I'm still waiting for my order to find out if it is a good match. Will keep you updated.

Date of experience: February 10, 2024
Utah
1 review
0 helpful votes
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Love the eyeliner
February 10, 2024

Wow I have used there liquid eye liner for years and I love iy. It makes putting eyeliner on so easy

Date of experience: February 10, 2024
Florida
1 review
0 helpful votes
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Not exactly a match
February 17, 2024

Couldn't find the perfect match for my skin tone. The one I have makes me look like I have a deep tan; so, I ordered a shade down, which will most likely be too light. With that said, I will have to mix the two for the perfect match. Costly…

Date of experience: February 10, 2024
New York
1 review
0 helpful votes
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Not a perfect match
February 27, 2024

Color has too much green when I apply it. I am looking for something that is more to my natural coloring.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2024
Maryland
1 review
0 helpful votes
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No tracking information
February 17, 2024

Not happy to spend this much money for products and not be able to find any information on the site or with my order information with my account or with the text telling me the items were shipped

Date of experience: February 10, 2024
Delaware
1 review
0 helpful votes
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Detailed
February 10, 2024

Love the goal to find the perfect match. The preview questions are geared to finding the best product for me.

Date of experience: February 10, 2024
Massachusetts
1 review
0 helpful votes
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Easy to order
February 10, 2024

The ordering process was very easy. I also liked that other offers were provided. I'm looking forward to getting my order.

Date of experience: February 10, 2024
Canada
1 review
0 helpful votes
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My review
February 10, 2024

Very good I liked how they took the time to match your color and skin tone

Date of experience: February 10, 2024
Canada
1 review
0 helpful votes
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True to skin tone
February 10, 2024

I recently purchased the woke up like this foundation. It arrived quick. The coverage is amazing and true to my skin tone. I have just purchased the brush. So excited to try!

Date of experience: February 10, 2024
California
1 review
0 helpful votes
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Yikes
February 17, 2024

Loved the match tool but the order process is way too aggressive. I was excited about the product until I had to jump through hoops to place an order. Disappointing.

Date of experience: February 9, 2024
California
3 reviews
0 helpful votes
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No filter primer.
February 10, 2024

My experience has been wonderful w/ II Makiage! With the assistance of answering the few questions to determine suggested item, the quick delivery of it & the over all product. The "No filter primer" is incredible, honestly. The way it makes your skin feel & look when applying; absolutely blew me away. My make looks flawless all day. So happy with this purchase & am anxiously waiting for the "wrinkles filler". Highly recommend "no filter primer" & will be certain to let you know about the filler!
Thank you II Makiage

Date of experience: February 9, 2024
Missouri
1 review
0 helpful votes
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Bad ordering experience
February 17, 2024

I have no idea if I'm getting the mascara free - if I'm subscribed for the other stuff I ordered? I tried to subscribe to get a better price. I don't know if I'm subscribed to the other blue stuff? I don't want to be.
It literally was one of the worst order experiences I've ever had with any company. And I can't believe you sent a survey question about it - is it because others have complained? I almost emailed on my own so you could clarify what I'm getting and when. Terrible.

Date of experience: February 9, 2024
Pennsylvania
1 review
0 helpful votes
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Amazing
February 10, 2024

The team is so courteous and they make customer satisfaction a priority! I really appreciate that! I was truly amazed by After Party foundation, I worked for a well known beauty provider and never had a match that is as on point as this! My new favorite!

Date of experience: February 9, 2024
Virginia
1 review
0 helpful votes
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Great customer service
February 10, 2024

I received damaged product and they made it right and gave a coupon code for a future order.

Date of experience: February 9, 2024