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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Pennsylvania
1 review
0 helpful votes
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Easy to order
February 12, 2024

Am eager to try this product. I was hoping to get some type of discount but was unsuccesdful with that.

Date of experience: February 12, 2024
Oklahoma
2 reviews
0 helpful votes
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Crooks!
February 19, 2024

Just charge my credit card $82 after they claimed with the original order I had an ad one of $42! I've paid over $120 unauthorized! Watch out!

Date of experience: February 12, 2024
Washington
1 review
0 helpful votes
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Best foundation I've ever had
February 12, 2024

The quiz somehow got my color just right. I love the coverage I get which feels light and not greasy.

Date of experience: February 12, 2024
Colorado
1 review
0 helpful votes
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Customer Service
February 12, 2024

I received a defective pump on my foundation and was leaking product. CS tried to help me problem solve, and then determined the pump was the issue. They are sending me a new bottle - this all happened via email and within one hour! GREAT Customer Service! Great product!

Date of experience: February 12, 2024
California
1 review
0 helpful votes
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Never received product
February 27, 2024

Ordered it and I was excited to try it and never received it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 11, 2024
Alabama
1 review
0 helpful votes
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Ordering was Easy!
February 12, 2024

Was very easy ordering! Can't wait to get my new makeup! Hope it's as Great as it looks. If not I can send back for a refund! Easy!

Date of experience: February 11, 2024
Canada
1 review
0 helpful votes
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Product was too good
February 11, 2024

Foundation was too good but it doesn't match with my skin tone. Otherwise foundation is too good for skin. If the shade matches to my skin tone I would love it. I highly suggest this product.

Date of experience: February 11, 2024
New York
1 review
1 helpful vote
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Reaction
February 18, 2024

******* This was my order number. I did notice some plumpness in the lips but I also had a reaction above my mouth all the way to the nose.
I only aplied it to the lips. First time using so I will wait and see how long this reaction will last.
Although I haven't had much luck with your products I still reordered because you have an excellent customer service and I can buy with confidence.

Date of experience: February 11, 2024
New Mexico
1 review
0 helpful votes
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I made the purchase and the cost was higher than I expected. I know why you do this by displaying additional items for hair or face for purchase but requiring someone to take a selfie before you get to the final checkout page of what you came to purchase was so annoying I thought of not purchasing. I actually didn't have a chance to review what I had selected.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 11, 2024
Connecticut
1 review
0 helpful votes
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Customer Service
February 11, 2024

I can't express how thrilled I am.with your customer service! You really listen, pay attention and make me feel I am getting preferential treatment. Thank you for paying attention to all my needs! Love you Il Makiage peeps! Xxoo

Date of experience: February 11, 2024
New York
1 review
0 helpful votes
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Excellent customer care service
February 11, 2024

Ordered some makeup, did not care for the eyeliner or the concealer. Was contacted to see if I was satisfied. I explained how I love their foundation but didn't care for the eyeliner and concealer. They gave me a $50 credit for other products. I was very happy.

Date of experience: February 11, 2024
Connecticut
1 review
0 helpful votes
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Bad
February 27, 2024

I didn't get a confirmation email bad confirmation

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 11, 2024
California
1 review
0 helpful votes
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Annoying ordering system
February 18, 2024

I have ordered twice now. Each time it is difficult to place an order due to the auto ship. Meaning the order is not placed unless you hit the auto renew button. I didn't want auto renew. I think this is bad business practice.

Date of experience: February 11, 2024
Georgia
1 review
0 helpful votes
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NOT GREAT
February 18, 2024

I had to contact your customer service team, because your site is so busy trying to sell me more stuff it failed to confirm my order... just redirected me to yet another survey, for future orders instead of allowing me to get a confirmation number or build an account. Stop selling and start taking care of your existing orders better.

Date of experience: February 11, 2024
Florida
1 review
0 helpful votes
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Frustrated and trying to cancel.
February 18, 2024

I travel too much to keep up with this. Have been auto charged more than 200.00 and have very little to show for it. I've returned items in a timely fashion but charged anyway. Not for me.

Date of experience: February 11, 2024
Illinois
1 review
0 helpful votes
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Just trust me try this foundation! So light weight and feels amazing on my face so smooth! I get so many compliments on how amazing my foundation is! I will never buy another foundation this is my new bestie! So happy I won't have to go to Ulta anymore and shop and try a million foundations! Best product ever!

Date of experience: February 11, 2024
Nebraska
1 review
0 helpful votes
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Confusing Order Process!
February 18, 2024

I was asked a slew of questions in an effort to get me to order more than I wanted. I have reached out to Customer Service to remedy this. If they don't, I won't order anything in the future, no matter how great the foundation may be!

Date of experience: February 11, 2024
Texas
1 review
0 helpful votes
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Not the right shade
February 18, 2024

Foundation #35 is too dark for me. How can I exchange for a lighter shade?

Date of experience: February 11, 2024
Texas
1 review
0 helpful votes
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Received Quickly a Response and Product
February 27, 2024

I tried to "Try before you Buy" and had a problem. They reached out promptly and resolved. I also received the product quickly and am very excited to try!.

Date of experience: February 11, 2024
Tennessee
2 reviews
0 helpful votes
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Super excited to try this!
February 11, 2024

Have to say good but when I checked out and didn't do the monthly thing and wanted to ok pay out right it didn't let me then added the concealer to my order but actually excited now because I was angry at my bf and so wanted to spend more lol

Date of experience: February 10, 2024