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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Engañosa
February 23, 2024

No entiendo su estrategia para vender es un engaño según dan un regalo sorpresa para que pruebes el producto y si te quedas con el te cobran explicaciones por favor entonces no den regalos sorpresa si no comprarlo por descuento

Date of experience: February 16, 2024
California
1 review
0 helpful votes
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Sucks to pay
February 23, 2024

Could not "try now, buy later" because of my payment method.
The only other option was paying with a slight discount… not worth the money.

Date of experience: February 16, 2024
Texas
1 review
0 helpful votes
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Awesome product
February 16, 2024

I was looking for something to help with enlarged pores. Tried the Repair Serum which was customized to my skin. At first I was skeptical because I have tried numerous products but decided to try one more before giving up. Wouldn't you know it, tried it the first night morning after I received the serum and then that night before bed. I swear to you, the next morning, the pores on my nose were much smaller. I stood there for minute because I wasn't believe what I was seeing but it was real. The stuff actually works. Go il Makiage. You rock!

Date of experience: February 16, 2024
Alabama
1 review
0 helpful votes
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Birthday bonus
February 16, 2024

Thank you for the bogo. I've been wanting to try the sun foam and now I can with a nice discount.

Date of experience: February 16, 2024
Florida
1 review
1 helpful vote
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Where is my order?
February 23, 2024

Order, paid but where is my stuff? Not interested in an "e gift" because "shipper delayed". Not happy

Date of experience: February 16, 2024
New York
1 review
0 helpful votes
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Simple and quick! Your website is very easy to navigate. It took me seconds to find the item and pay for it. I immediately received acknowledgement of my purchase. For someone like myself who is on the go and has a quick minute here and there, the ease and quickness of your processing service is greatly appreciated!

Thank you!

Date of experience: February 16, 2024
Canada
1 review
0 helpful votes
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Product
February 16, 2024

I truly love your products! I saw the adds was sceptical but now that I have tried them….AMAZING especially for this 58 years young lady.
Thank You

Date of experience: February 16, 2024
New York
1 review
1 helpful vote
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I did not receive my order, and I have a Post Office Box, I took there tracking number to the post office and they said it was still in transit. But the company tells me I received it, So now where disputing $82.76 charged for BS... THEN
They give me another 20% off my next order. Why when I did not receive the first order can't rate if I never received anything. So be careful

Date of experience: February 16, 2024
California
1 review
0 helpful votes
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Worst Online Shopping Experience
February 23, 2024

This is the most unintuitive online site ever! If it weren't for the phenomenal products, I'd have quit trying at the second attempt. But instead it took 6 (SIX) times to get what I wanted. I did not need a color match (I already knew what I wanted) indeed I am a subscriber! And just wanted to add 1 item to the order (and had no interest in the enticing extras—-)
If you don't have MANY hours to log in and out and attempt different ways to get the item you want, don't bother. You need a phd to add an item to your subscription ( but wait, I have a phd and couldn't do it). I felt like the site is intentionally clonky to frustrate you into just getting whatever just to move on. This is not my first experience of this nature at this site. They have incredible merchandise, but the site does not inspire window shopping. At all. And THAT, is a shame.

Date of experience: February 15, 2024
North Carolina
1 review
0 helpful votes
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Order still not received and no tracking number provided

Date of experience: February 15, 2024
Ohio
1 review
0 helpful votes
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The second time wasn't the charm
February 23, 2024

I tried once to get this product and the shipping was very delayed so it arrived after I had left town for the holidays. I tried to situate it where I could come back and give it a week trial since it was supposed to have been delivered already, but I was told no. I still have this shade and it hasn't been used again after trying it.
I decided to give it a second try after a year, and it delivered a shade that didn't quite work out. I tried to send it back to get my right shade, but a promo code or whatever had been applied when I ordered this shade. So I can't exchange this shade, I only wanted help finding my shade, I now have two shades that don't work, and it's just been a whole thing. I still hear some positive reviews so I've been hopeful! It just hasn't worked out yet.

Date of experience: February 15, 2024
Washington
1 review
0 helpful votes
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Foundation
February 16, 2024

After the first application I love the foundation. Went on smooth and my skin felt soft. The foundation is not tacky and set quickly. I'm very pleased with the product.

Date of experience: February 15, 2024
Utah
1 review
0 helpful votes
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Easy peasy!
February 15, 2024

Very smooth and easy! Will be interesting to see results!

Date of experience: February 15, 2024
Arizona
1 review
0 helpful votes
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Il Makiage First Impression
February 15, 2024

I've seen alot of Il Makiage online ads and I appreciated the videos. The website was easy to follow and the care to match my skin tone was thorough. The 14-day trial was also inviting.

Date of experience: February 15, 2024
Texas
1 review
0 helpful votes
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I don't want a subscription, there isn't an option to deliver every 6 or more months. I would rather NOT have to subscribe then cancel every time I want to order. This should not take 15 minutes to navigate and DECLINE any other product.

Date of experience: February 15, 2024
Washington
1 review
0 helpful votes
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Irritating
February 22, 2024

I want to just go to a site and have easy access to the product I want. This was the 3rd time I entered to order because it added items & wouldn't let me remove them from cart. I didn't want to take a test so had to navigate out of that. Once I figured it out fine, but…looking forward to trying the products

Date of experience: February 15, 2024
New York
1 review
0 helpful votes
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New customer
February 22, 2024

Well I just made my first purchased and I can't wait to try it when my order comes so look out for my future video and pictures, Thanks

Date of experience: February 15, 2024
New York
1 review
0 helpful votes
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Awesome products
February 15, 2024

I absolutely love the products! My skin feels and looks beautiful!

Date of experience: February 15, 2024
Pennsylvania
1 review
0 helpful votes
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Very good
February 15, 2024

I will say the first time I used this makeup that I used my fingers to apply it and did not like it. I then used a sponge and I did not like it. Had I not seen your product applied with a brush and tried it that way, I would not have ordered it again. You should strongly suggest using a brush to apply. My cousin who uses this said the same thing. I had to go by a brush. You should offer a brush with very first order

Date of experience: February 15, 2024
Mississippi
1 review
0 helpful votes
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No matter what I do the makeup will not stay on my face. I use primer, setting spray, as well as setting powder.

Date of experience: February 15, 2024