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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 4 days

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Ohio
1 review
0 helpful votes
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IL Makiage OBSESSED
February 22, 2024

I am so impressed and obsessed with everything IL Makiage! It all starts with the amazing friendly customer service. I love the classy chic, modern packaging. It's all so gorgeous! The thought and quality they put into their products. I feel beautiful everyday!

Date of experience: February 22, 2024
New York
1 review
0 helpful votes
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There is no place for a Promo code? And it is almost impossible to avoid really aggressive pop ups of other Il Makiage products and just navigate the site, also the search function doesn't work at all

Date of experience: February 22, 2024
Louisiana
1 review
0 helpful votes
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Site
March 3, 2024

Website kept closing when attempting to place an order.

Date of experience: February 22, 2024
Montana
1 review
0 helpful votes
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Unknown
March 3, 2024

I haven't received my order yet, so I don't know how you did.

Date of experience: February 22, 2024
Pennsylvania
1 review
0 helpful votes
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Don't like it
March 3, 2024

Don't like a texture of foundation and color. Absolutely different shade of product. Do not blend with my skin.

Date of experience: February 22, 2024
Illinois
1 review
0 helpful votes
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Excellent Customer Service
February 22, 2024

I did not receive an item. I was immediately sent a replacement.

Date of experience: February 22, 2024
NL
1 review
0 helpful votes
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Still havent received my product
March 3, 2024

Havent received my product still. No tracking number nothing

Date of experience: February 22, 2024
New York
1 review
0 helpful votes
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Amazing customer service!
February 22, 2024

The shade I received was " almost" a match. The foundation itself felt good on.
Customer service from my first encounter was amazing! Loved the free gift!

Date of experience: February 22, 2024
Florida
1 review
0 helpful votes
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Products
March 3, 2024

Did not want add on. Tricky website after initial order! Not pleased!

Date of experience: February 22, 2024
Texas
1 review
0 helpful votes
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I've now tried a number of the Il Makiage products--two kinds of foundation, primer, self tanner, mascara, and eye liner. The foundation and primer are incredibly good, the best of any I've ever used, and I was a long time Lancome user who didn't believe she could be converted. I was. The self-tanner is also the best of any I've tried. Their customer service is top notch. If you have a problem, they're fast to respond.

Date of experience: February 22, 2024
California
1 review
0 helpful votes
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Very Easy - Knowing my #s make it all so easy to nevigate thru the web site.

Date of experience: February 22, 2024
Missouri
1 review
0 helpful votes
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Always excellent
February 22, 2024

Very smooth process. Everytime I get on there, there are plenty of coupons and awesome deals! Always helpful in every aspect to order online

Date of experience: February 22, 2024
California
1 review
0 helpful votes
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Not a match and not a fan
March 3, 2024

Company was easy to work with and return process is easy. The makeup is just not high quality, has a strange smell and the color was not correct at all.

Date of experience: February 22, 2024
New York
1 review
0 helpful votes
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LOVE IT
February 22, 2024

I love your products and your website! It's so helpful that you know what questions to ask to get the best matches for products

Date of experience: February 22, 2024
Pennsylvania
1 review
0 helpful votes
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Cancel cancel order
March 3, 2024

Please cancel I just ordered I was charged 53.00 I just wanted a trial not purchase the item yet. I was misinformed

Date of experience: February 22, 2024
New York
1 review
0 helpful votes
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I have seen many ads recently for your products and was excited to try the foundation and concealer. I have also been looking into your skin products and wanted to give them a try. I was apprehensive about the prices but love the 30 day return option. I tried several times to get everything into my cart but for some reason the site would not allow me to add products. I was in and out for several days before I was actually able to make the purchase. By the time I was able to get everything into my cart, the Power Redo Wrinkle Fix was sold out. I am bummed about that but was able to add the Power Lift Plumping Cream. I joined the subscription package and am curious if the products last for 3 months. I feel like my current foundation does not last as long.

Date of experience: February 22, 2024
Illinois
1 review
0 helpful votes
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To many pop ups at check out.
March 3, 2024

I just wanted to check out. But windows for more products kept popping up. Way to many

Date of experience: February 22, 2024
Virginia
1 review
0 helpful votes
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Ordering online
February 22, 2024

Products pages were great BUT, when you get to the end on your order, it just keeps on with offers and questions. Truly makes me feel like it's not worth messing with. Just let us pay and exit the site!

Date of experience: February 21, 2024
South Carolina
1 review
0 helpful votes
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LOVE, LOVE, LOVE!
February 22, 2024

Great products that don't disappoint! I would definitely purchase again.

Date of experience: February 21, 2024
Ohio
1 review
0 helpful votes
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Great products and fast shipping.
February 22, 2024

The products I receive are always top notch! The shipping is fast. Customer service is unbeatable.

Date of experience: February 21, 2024