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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I am so impressed and obsessed with everything IL Makiage! It all starts with the amazing friendly customer service. I love the classy chic, modern packaging. It's all so gorgeous! The thought and quality they put into their products. I feel beautiful everyday!
There is no place for a Promo code? And it is almost impossible to avoid really aggressive pop ups of other Il Makiage products and just navigate the site, also the search function doesn't work at all
I haven't received my order yet, so I don't know how you did.
Don't like a texture of foundation and color. Absolutely different shade of product. Do not blend with my skin.
I did not receive an item. I was immediately sent a replacement.
Havent received my product still. No tracking number nothing
The shade I received was " almost" a match. The foundation itself felt good on.
Customer service from my first encounter was amazing! Loved the free gift!
I've now tried a number of the Il Makiage products--two kinds of foundation, primer, self tanner, mascara, and eye liner. The foundation and primer are incredibly good, the best of any I've ever used, and I was a long time Lancome user who didn't believe she could be converted. I was. The self-tanner is also the best of any I've tried. Their customer service is top notch. If you have a problem, they're fast to respond.
Very Easy - Knowing my #s make it all so easy to nevigate thru the web site.
Very smooth process. Everytime I get on there, there are plenty of coupons and awesome deals! Always helpful in every aspect to order online
Company was easy to work with and return process is easy. The makeup is just not high quality, has a strange smell and the color was not correct at all.
Please cancel I just ordered I was charged 53.00 I just wanted a trial not purchase the item yet. I was misinformed
I have seen many ads recently for your products and was excited to try the foundation and concealer. I have also been looking into your skin products and wanted to give them a try. I was apprehensive about the prices but love the 30 day return option. I tried several times to get everything into my cart but for some reason the site would not allow me to add products. I was in and out for several days before I was actually able to make the purchase. By the time I was able to get everything into my cart, the Power Redo Wrinkle Fix was sold out. I am bummed about that but was able to add the Power Lift Plumping Cream. I joined the subscription package and am curious if the products last for 3 months. I feel like my current foundation does not last as long.
I just wanted to check out. But windows for more products kept popping up. Way to many
Products pages were great BUT, when you get to the end on your order, it just keeps on with offers and questions. Truly makes me feel like it's not worth messing with. Just let us pay and exit the site!
Great products that don't disappoint! I would definitely purchase again.
The products I receive are always top notch! The shipping is fast. Customer service is unbeatable.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

