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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I had purchased some foundation. You reached out to see if I was Happy with the product. I wasn't be was just going to add it to things I've ordered that weren't working out. But your customer service talked me into trying again to get a color that I was happy with.
I was sent an email offering a buy on get one free order and it was not applied to my purchase
I love the products. I just order more products. I have very sensitive skin.
I clicked an email for a buy one get one free gift. But when I clicked and purchased and used the code, it did not say anything about getting two! Was it a bait and switch offer?
Great experience, the foundation did not match and the return process is not user friendly.
I love the recommendations based on my purchases and how easy it is to order and pay.
If not extremely careful when ordering you find yourself with products you don't want or need. When ask to remove the unwanted product, they deny that the order can be stopped! Underhanded, less than honorable practices! Never again!
The customer service is always wonderful. Responses are prompt and solutions are always found. Excellent service! And the bonus is awesome products and gifts.
A pleasure to deal with.
Delivery was on time and package put together nicely. The items were by far the best I have used. Trust me I have been around :) love love my new look..
Easy to buy things but hard for me to get my foundation color right. Hopeful but pensive
Es un producto muy excelente,me
Fascina pero
Todavía no logro mi tomo espero poder lograrlo me encanta, el producto es muy suave en la piel.se ve muy natural lo recomiendo sinceramente es lo mejor q eh probado me gusta por ser un producto orgánico.gracias
Going through the complexion color questions makes me hopeful that when my product arrives it will match. The process was fun, easy, and ordering was a snap.
I'm very picky and my skin tone is hard to match but this quiz made it so easy and I'm excited to try my new product from Il Makiage!
Little confused at first as there is lots of information. I will get better!
Fast delivery and helpful with how to use the skin care line and my color matched perfect with the make up foundation
I love this company and I use several of their products! The products are fantastic and the customer service is top notch! I highly recommend this company!
The order process with all the questions was super intriguing. I am hoping I get products that will work for me.
This is the best concealer I've ever used! I get so many compliments!
I thought I was confirming my subscription and next thing I know I'm being congratulated on my additional purchase.
I got this review 90 seconds after I placed an order. So the experience is thus far terrible.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

