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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Michigan
1 review
0 helpful votes
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Customer service
February 29, 2024

I had purchased some foundation. You reached out to see if I was Happy with the product. I wasn't be was just going to add it to things I've ordered that weren't working out. But your customer service talked me into trying again to get a color that I was happy with.

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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Birthday month promo not given
March 10, 2024

I was sent an email offering a buy on get one free order and it was not applied to my purchase

Date of experience: February 28, 2024
Texas
1 review
0 helpful votes
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Exfoliate
February 29, 2024

I love the products. I just order more products. I have very sensitive skin.

Date of experience: February 28, 2024
California
1 review
0 helpful votes
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Clicked for a free gift
March 10, 2024

I clicked an email for a buy one get one free gift. But when I clicked and purchased and used the code, it did not say anything about getting two! Was it a bait and switch offer?

Date of experience: February 28, 2024
California
1 review
0 helpful votes
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Doesn't Match
March 10, 2024

Great experience, the foundation did not match and the return process is not user friendly.

Date of experience: February 28, 2024
Illinois
1 review
0 helpful votes
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It's easy to order great products
February 29, 2024

I love the recommendations based on my purchases and how easy it is to order and pay.

Date of experience: February 28, 2024
Louisiana
1 review
0 helpful votes
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Deceiving practices!
March 10, 2024

If not extremely careful when ordering you find yourself with products you don't want or need. When ask to remove the unwanted product, they deny that the order can be stopped! Underhanded, less than honorable practices! Never again!

Date of experience: February 28, 2024
New Hampshire
1 review
0 helpful votes
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Always amazing service
February 28, 2024

The customer service is always wonderful. Responses are prompt and solutions are always found. Excellent service! And the bonus is awesome products and gifts.
A pleasure to deal with.

Date of experience: February 28, 2024
New York
1 review
0 helpful votes
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The best of the best!
February 28, 2024

Delivery was on time and package put together nicely. The items were by far the best I have used. Trust me I have been around :) love love my new look..

Date of experience: February 28, 2024
Texas
1 review
0 helpful votes
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Scary and we'll see
February 28, 2024

Easy to buy things but hard for me to get my foundation color right. Hopeful but pensive

Date of experience: February 28, 2024
Georgia
1 review
0 helpful votes
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Excellent
February 28, 2024

Es un producto muy excelente,me
Fascina pero
Todavía no logro mi tomo espero poder lograrlo me encanta, el producto es muy suave en la piel.se ve muy natural lo recomiendo sinceramente es lo mejor q eh probado me gusta por ser un producto orgánico.gracias

Date of experience: February 28, 2024
Idaho
1 review
0 helpful votes
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Easy Peasy!
February 28, 2024

Going through the complexion color questions makes me hopeful that when my product arrives it will match. The process was fun, easy, and ordering was a snap.

Date of experience: February 28, 2024
Utah
1 review
0 helpful votes
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Easy and helpful
February 28, 2024

I'm very picky and my skin tone is hard to match but this quiz made it so easy and I'm excited to try my new product from Il Makiage!

Date of experience: February 28, 2024
Arizona
1 review
0 helpful votes
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First time on site
March 9, 2024

Little confused at first as there is lots of information. I will get better!

Date of experience: February 28, 2024
New York
1 review
0 helpful votes
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I love everything I ordered
February 28, 2024

Fast delivery and helpful with how to use the skin care line and my color matched perfect with the make up foundation

Date of experience: February 28, 2024
Georgia
1 review
0 helpful votes
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Great Company!
February 28, 2024

I love this company and I use several of their products! The products are fantastic and the customer service is top notch! I highly recommend this company!

Date of experience: February 28, 2024
Texas
1 review
0 helpful votes
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Cautiously, optimistic
March 9, 2024

The order process with all the questions was super intriguing. I am hoping I get products that will work for me.

Date of experience: February 27, 2024
California
1 review
0 helpful votes
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Concealer
February 28, 2024

This is the best concealer I've ever used! I get so many compliments!

Date of experience: February 27, 2024
California
1 review
0 helpful votes
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I was tricked
March 9, 2024

I thought I was confirming my subscription and next thing I know I'm being congratulated on my additional purchase.

Date of experience: February 27, 2024
New York
1 review
0 helpful votes
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I got this review 90 seconds after I placed an order. So the experience is thus far terrible.

Date of experience: February 27, 2024