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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Texas
1 review
0 helpful votes
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My not so good experience
March 11, 2024

The color does not match my skin tone. I'm not impressed.

Date of experience: March 1, 2024
Colorado
1 review
0 helpful votes
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Poor experience
March 11, 2024

I thought the experience of ordering would have been more simple. I couldn't order everything I wanted in just 1 order.

Date of experience: March 1, 2024
Connecticut
1 review
0 helpful votes
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Pim
March 1, 2024

Great on line questions to get an accurate evaluation of my skin tone. Can't wait to try this product

Date of experience: March 1, 2024
Virginia
1 review
0 helpful votes
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Not loving it
March 11, 2024

The product going on so smooth and I like it the first 3 hrs it's on, then it gets caked and looks like my face is peeling. Definitely one of the examples they show on the commercial about other makeup's not to use. Not happy with it and wish i could get my money back and send it back

Date of experience: March 1, 2024
California
1 review
0 helpful votes
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I was supposed to pay a lower rate but was charged full price

Date of experience: February 29, 2024
Utah
1 review
0 helpful votes
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To dark
March 1, 2024

Color was too dark
Made my wrinkles look more prevalent

Date of experience: February 29, 2024
Texas
1 review
0 helpful votes
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Not happy
March 11, 2024

I am very upset because I didn't make this order, I was just looking and just because I clicked on something just to look they automatically changed to my card, I didn't order, I try to cancel the order and they didn't let me, so I'm about to cancel everything even my membership, is not a serious company!

Date of experience: February 29, 2024
Idaho
1 review
0 helpful votes
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AMAZING
February 29, 2024

I love this foundation (woke up like this #60)! I've been using it for 2yrs now and will not use anything else. I also recommend it to everyone I know.

Date of experience: February 29, 2024
Florida
1 review
0 helpful votes
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Not Good
March 10, 2024

I'm not happy about, how you tell people to try for free a sample for 14 days and you just charge my credit card the whole cost of the product.
What is that?

Date of experience: February 29, 2024
Ohio
1 review
0 helpful votes
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Perfect match
February 29, 2024

Super easy and glitch free process and the online match test for the foundation was a perfect match. I don't plan on getting foundation from anywhere else.

Date of experience: February 29, 2024
New York
1 review
0 helpful votes
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Misleading Pushy Sales
March 10, 2024

I went to checkout buying only one item and a pop up says "Save 20%" I click on it thinking I am saving money and I was charged for an item I didn't order!

Date of experience: February 29, 2024
California
1 review
0 helpful votes
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Flawless!
February 29, 2024

I loved the product! It's full coverage and its not thick, it feels very light and my face looks bright.

Date of experience: February 29, 2024
Canada
1 review
0 helpful votes
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4 star
February 29, 2024

Hello
Quick questionnaire.
Will have to wait until products arrive.
And if their usage is an advertised.

Thank you

Date of experience: February 29, 2024
California
1 review
0 helpful votes
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Owesome
February 29, 2024

Was easy to access and the questions are simple, nothing that will take hours to answer. Loved it!

Date of experience: February 29, 2024
Colorado
1 review
0 helpful votes
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Bendable smooth
February 29, 2024

My first time trying. The process of buying g was easy. The shades did however not fit. I was worried about the return but it was easier than I thought. So easy, I didn't even have to return the product which is weird to me. So I wanted to give it a try again to try and find my perfect shade

Date of experience: February 29, 2024
Idaho
1 review
0 helpful votes
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AMAZING PRODUCT AS ALWAYS
February 29, 2024

Love love all my product I buy with this company! No complaints here

Date of experience: February 29, 2024
Ohio
1 review
0 helpful votes
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Foundation
February 29, 2024

I have purchased the foundation, concealer, primer, firming serum and mascara. And so far I love everything. The foundation and concealer are the perfect match. Will definitely keep purchasing.

Date of experience: February 29, 2024
New York
1 review
0 helpful votes
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Great customer service
February 29, 2024

I did not receive the items I ordered yet but I had a small problem which was quickly and efficiently resolved by customer service.

Date of experience: February 29, 2024
Michigan
1 review
0 helpful votes
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Excellent
February 29, 2024

Very good experience on the website. Felt very reassured with my purchases and would definitely recommend

Date of experience: February 29, 2024
Canada
1 review
0 helpful votes
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Much better
February 29, 2024

My first order was lost and dealing with the courier was a nightmare. It qas 2.5 weeks since they tried to delviernit and still nothing. Il Makiage really was great and resent the order which I got the next day. So excited to try the product

Date of experience: February 29, 2024