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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Michigan
1 review
0 helpful votes
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No where to enter promo codes
March 12, 2024

DS20-NIG6BL1N or the WELCOME10. I did the subscribe. Made 2 orders... no place to enter discount codes given so missed out on savings. Bummed.

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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I love your products a lot
March 2, 2024

I placed my order but before I could complete the Order I got an email thanking me for my order! I did however get a 15% discount and I'm just glad I didn't mistakenly click on another product being offered. Thanks a Bunch for my Woke up like this #175! I am still pleased 🥰

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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Me encantó
March 2, 2024

Yo estoy súper encantada desde primer día que la probé y asta este momento no la dejo de usar la recomiendo..

Date of experience: March 1, 2024
South Carolina
1 review
0 helpful votes
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2nd go round
March 2, 2024

First, I love the product. And buying sight unseen is hard, but all my items have been spot on with the survey.
This is the only product I have found that covers my freckles, stays on and looks perfect.
I am 54 years old and I finally found my makeup.

Date of experience: March 1, 2024
Virginia
1 review
0 helpful votes
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Helpful
March 1, 2024

The website is very helpful, love the test. Can't waite to try all my items I got today and my free gift..

Date of experience: March 1, 2024
California
1 review
0 helpful votes
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Free trial misleading
March 11, 2024

Very misleading with how free trial works. They said it wouldn't be charged until after trial ended and card was charged within seconds of placing order

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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Too many ancillary questions attempting to market other products. I won't use your site often because of this. Once I have purchased a product/s I am finished. If I have questions I will contact you.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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NO FUNNY BUSINESS!
March 1, 2024

I felt so comfortable ordering my first product. I never felt like I was being scammed or bated for an inferior product. I'll chime back in when I receive and use my product but for now, I'm very happy with this company... great customer service.

Date of experience: March 1, 2024
Utah
1 review
0 helpful votes
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Too Tempting
March 1, 2024

I had my eye on a new product. I was sure I could wait, but a $15 discount put me over the edge. I love all the products so I'm sure I won't regret it!

Date of experience: March 1, 2024
Alabama
1 review
0 helpful votes
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Add on
March 11, 2024

You added on something I did not want or order not happy. Stop doing this to customers. My friend said the same thing happened to her

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Best makeup online
March 1, 2024

Love this company! All of their products are amazing and worth every penny

Date of experience: March 1, 2024
Michigan
1 review
0 helpful votes
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Couldn't use my discount
March 11, 2024

Received an email with $15 credit. Went to the site through the email and purchased my foundation. It didn't apply the discount.

Date of experience: March 1, 2024
Arizona
1 review
0 helpful votes
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Best Makeup on the planet!
March 1, 2024

I've never had luck with store bought foundation, it's always a little off.
IL Makiage matches me perfectly and makes my face look flawless! I will never go back to store bought!

Date of experience: March 1, 2024
Nevada
1 review
0 helpful votes
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Foundation
March 1, 2024

I love your product it goes on smooth and stays on all day.

Date of experience: March 1, 2024
California
1 review
0 helpful votes
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Customer service
March 1, 2024

Great service. Love the product and love the delivery. My package always arrives in good condition.

Date of experience: March 1, 2024
Canada
1 review
0 helpful votes
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Beautiful lipstick
March 1, 2024

I got $15 gift card, so I purchased a beautiful shade of lipstick, they have so many to choose from,than I applied $15, so I paid for it, very easy, quick

Date of experience: March 1, 2024
New York
1 review
0 helpful votes
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Bait and switch
March 11, 2024

I went on to get il makiage sample and somehow some hair serum was charged to my card that I never wanted. I'd really like someone to contact me and reverse this I don't want your hair serum and I don't know why it's an order option in another order..

Date of experience: March 1, 2024
Ohio
1 review
0 helpful votes
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Double charged
March 11, 2024

Not good as I used your try before you buy option and was charged anyway for the makeup twice! Charged full price then charged a second time for shipping on try bf you buy. Bad business!

Date of experience: March 1, 2024
Illinois
1 review
0 helpful votes
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I added the Welcome10 coupon for 10 percent off and it was not taken off my order. I will never order from IL MAKIAGE again. This was my first and last order.

Date of experience: March 1, 2024
Virginia
1 review
0 helpful votes
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Easy Access
March 1, 2024

Very easy to use promo codes and adjust any future orders. Love the product

Date of experience: March 1, 2024