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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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California
1 review
0 helpful votes
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Enjoyable
March 2, 2024

I enjoyed that the Q&A aspect of the process simulated a similar outcome to going in-person to a makeup specialist at a local beauty store. I look forward to seeing if my suggested foundation color matches with my complexion.

Date of experience: March 2, 2024
California
1 review
0 helpful votes
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Contaminated moisturizer
March 12, 2024

There was no inside lid on my order and when I opened it there was yellow/brown marks inside the lid. I sent a picture to the website.

Date of experience: March 2, 2024
Texas
1 review
0 helpful votes
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The IL Makiage foundation makes your skin look flawless...I was so impressed I am now going to add the foundation primer and see how that works out. The foundation is much better than Estee Lauder Double wear. I have oily skin and this foundation dries quickly and minimizes your pores.

Date of experience: March 2, 2024
Arizona
1 review
0 helpful votes
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I need my refund you guys charged me extra which is not good

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2024
Virginia
1 review
0 helpful votes
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Great products!
March 2, 2024

Loving my new foundation! Can't wait to try the skin care!

Date of experience: March 2, 2024
Georgia
1 review
0 helpful votes
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Esta bien
March 12, 2024

Esta bien, pero creo q es muy anaranjada para mi color de piel. 😒

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2024
Florida
1 review
0 helpful votes
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I Love IL Makiage
March 2, 2024

My experience with IL Makiage has been exceptional. The products are exactly as advertised. Online tests work. Shipping on time and communication always present. You won't regret trying their products. I love Il Makiage

Date of experience: March 2, 2024
Illinois
1 review
0 helpful votes
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Return or try another option
March 12, 2024

Hi,thank you so much for giving the opportunity to try first.
The color is too light
My skin is very dry, so it doesn't look good on my skin because I can see the flakes of the skin. After the foundation the skin looks even drier.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2024
Colorado
1 review
0 helpful votes
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Hi. I have been using the foundation and concealer for 5 days. It is great, however when I received it, it looked like it was used as it had makeup on the cap. In other worlds, it didn't look clean and it just seemed like it had been used and not full. Other than that, I would have given it 4 or even 5 stars.

Date of experience: March 2, 2024
Michigan
1 review
0 helpful votes
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Add on
March 12, 2024

I emailed about this but I got charged $40 for an add on product that I did not order.

Date of experience: March 2, 2024
Michigan
1 review
0 helpful votes
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Excellent products
March 2, 2024

I've been using this product for over three weeks I feel so great about this make up. I highly recommend people to try out the products.

Date of experience: March 2, 2024
New York
1 review
0 helpful votes
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Match
March 12, 2024

This foundation is not a good match for my skin. How do I return?

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 2, 2024
Louisiana
1 review
0 helpful votes
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Best I have found
March 2, 2024

So far everything I have ordered has been delivered quickly. It all works so well. I haven't had any problems. I absolutely love it all.

Date of experience: March 2, 2024
Georgia
1 review
0 helpful votes
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Easy and fun
March 2, 2024

Good quiz. Nice matching game. Pretty bottles. Haven't tried it yet but i love the concept and experience so far. My mother told me great things so im in.

Date of experience: March 2, 2024
Arizona
1 review
0 helpful votes
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New product
March 2, 2024

Wanted information on which product might help dark spots. I received a very nice and speedy response. I'm hoping for the best😃 and stretching my budget quite a bit. The other two products seem great an I've only been using for 2 weeks so I have very high hopes! I think I'm worth stretching the budget😃

Date of experience: March 1, 2024
Minnesota
1 review
0 helpful votes
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Confusing
March 12, 2024
Updated review

I had trouble applying my discount code. You can't apply it with a subscription, and by the time you want to Appl it to the full price item the shipping is eating up a substantial amount of the discount coupon. You hardly have free shipping and your discount codes have experation. Exhausted.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 1, 2024

Somewhat Confusing
March 12, 2024
Previous review

I had trouble applying my discount code. You can't apply it with a subscription, and by the time you want to Appl it to the full price item the shipping is eating up a substantial amount of the discount coupon. You hardly have free shipping and your discount codes have expectation. Exhausted.

Date of experience: March 1, 2024
Arizona
1 review
0 helpful votes
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Customer Service
March 12, 2024

Went to place order for 14 day trial, immediately got an alert from my credit card company that there were 3 charges to same company. What should have only been for the shipping for the trial ended up being for 3 different charges. I immediately contacted customer service and was told my order was already being packaged and they could not cancel my order. This was all in a matter of 2-3 minutes so hard to believe this was a factual statement. They said I had an add on yet idk what this add on is and requested to cancel the order. They insisted they will ship the products and I have to wait for the product then return the products to receive my refund. Absolutely ridiculous customer service. Still do not know why add on was added that I am being charged for without my knowledge.
Just want to cancel the whole order based on the service provided. Already packaging with in 2 min of placing order so very highly unlikely

Date of experience: March 1, 2024
New York
1 review
0 helpful votes
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Sarah
March 2, 2024

So far so good. I don't have it yet but the quiz was very easy and self explanatory. I feel like the right questions were asked in order to determine the tone of the foundation. I do think it's a little pricey but we'll see if it's worth it

Date of experience: March 1, 2024
New Jersey
1 review
0 helpful votes
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Amazing
March 2, 2024

Wonderful experience. Quick, thorough, thoughtful. Love all the Il Makiage products. Cannot wait to get my order.

Date of experience: March 1, 2024
Pennsylvania
1 review
0 helpful votes
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Makeup
March 2, 2024

Perfect makeup ever used. Now using the wrinkle cream

Date of experience: March 1, 2024