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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I enjoyed that the Q&A aspect of the process simulated a similar outcome to going in-person to a makeup specialist at a local beauty store. I look forward to seeing if my suggested foundation color matches with my complexion.
There was no inside lid on my order and when I opened it there was yellow/brown marks inside the lid. I sent a picture to the website.
The IL Makiage foundation makes your skin look flawless...I was so impressed I am now going to add the foundation primer and see how that works out. The foundation is much better than Estee Lauder Double wear. I have oily skin and this foundation dries quickly and minimizes your pores.
I need my refund you guys charged me extra which is not good
Loving my new foundation! Can't wait to try the skin care!
Esta bien, pero creo q es muy anaranjada para mi color de piel. 😒
My experience with IL Makiage has been exceptional. The products are exactly as advertised. Online tests work. Shipping on time and communication always present. You won't regret trying their products. I love Il Makiage
Hi,thank you so much for giving the opportunity to try first.
The color is too light
My skin is very dry, so it doesn't look good on my skin because I can see the flakes of the skin. After the foundation the skin looks even drier.
Hi. I have been using the foundation and concealer for 5 days. It is great, however when I received it, it looked like it was used as it had makeup on the cap. In other worlds, it didn't look clean and it just seemed like it had been used and not full. Other than that, I would have given it 4 or even 5 stars.
I've been using this product for over three weeks I feel so great about this make up. I highly recommend people to try out the products.
So far everything I have ordered has been delivered quickly. It all works so well. I haven't had any problems. I absolutely love it all.
Good quiz. Nice matching game. Pretty bottles. Haven't tried it yet but i love the concept and experience so far. My mother told me great things so im in.
Wanted information on which product might help dark spots. I received a very nice and speedy response. I'm hoping for the best😃 and stretching my budget quite a bit. The other two products seem great an I've only been using for 2 weeks so I have very high hopes! I think I'm worth stretching the budget😃
I had trouble applying my discount code. You can't apply it with a subscription, and by the time you want to Appl it to the full price item the shipping is eating up a substantial amount of the discount coupon. You hardly have free shipping and your discount codes have experation. Exhausted.
I had trouble applying my discount code. You can't apply it with a subscription, and by the time you want to Appl it to the full price item the shipping is eating up a substantial amount of the discount coupon. You hardly have free shipping and your discount codes have expectation. Exhausted.
Went to place order for 14 day trial, immediately got an alert from my credit card company that there were 3 charges to same company. What should have only been for the shipping for the trial ended up being for 3 different charges. I immediately contacted customer service and was told my order was already being packaged and they could not cancel my order. This was all in a matter of 2-3 minutes so hard to believe this was a factual statement. They said I had an add on yet idk what this add on is and requested to cancel the order. They insisted they will ship the products and I have to wait for the product then return the products to receive my refund. Absolutely ridiculous customer service. Still do not know why add on was added that I am being charged for without my knowledge.
Just want to cancel the whole order based on the service provided. Already packaging with in 2 min of placing order so very highly unlikely
So far so good. I don't have it yet but the quiz was very easy and self explanatory. I feel like the right questions were asked in order to determine the tone of the foundation. I do think it's a little pricey but we'll see if it's worth it
Perfect makeup ever used. Now using the wrinkle cream
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

