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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Minnesota
1 review
0 helpful votes
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Website Difficulties
March 15, 2024

I found the website very confusing. I had a birthday BOGO and it didn't work. I tried over and over. I found an email for customer service to ask questions! I also wanted to do the Quoz to get the proper foundation and concealer colors I was told that I wasn't able to use it on that part of the website. So I tried to use the BOGO coupon on another item. I placed the order and patiently waited to see if it was correct! I was extremely upset when I noticed I only had one mascara and should have received two. By this time I had been on the website for 2 hours! Ridiculous! So much for the Birthday BOGO.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
New York
1 review
0 helpful votes
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Ordering easy
March 5, 2024

I still haven't got the item but ordering was very fast and easy

Date of experience: March 4, 2024
Maryland
1 review
0 helpful votes
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I would to send this back and get the right match.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
Ohio
1 review
0 helpful votes
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"I had high hopes for your products. Unfortunately, the Wrinkle Filler Power Redo didn't smooth out my wrinkles as expected. However, I did like the primer. The Power Lift felt nice on my skin, but I didn't notice any lifting improvement. Initially, the makeup coverage was okay, but it became uneven throughout the day. I'm currently on your auto shipment, but I need to cancel it for all products. Thank you."

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
California
1 review
0 helpful votes
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Cómo puedo cambiar el color?
March 4, 2024

Muy buen producto, la calidad muy buena, solo quisiera cambiar el color

Date of experience: March 4, 2024
Texas
1 review
0 helpful votes
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Order issues
March 14, 2024

I won't be ordering again. One time offer, % off, but we won't allow you to use. Maybe next time. Oh it's the first time purchase % off. You cannot use it. This is your second time to purchase.

Date of experience: March 4, 2024
Massachusetts
1 review
0 helpful votes
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No recipe
March 14, 2024

The email with the receipt is blank but I have received 4 emails about buying more product. You are ask for an experience not great so far I was charged in US funds but no mention of the rate I would pay page stated Canada as the address hope the rest of this purchase is more satisfactory Hoping the product is as good as your hype.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
Illinois
1 review
0 helpful votes
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5-star customer service.
March 4, 2024

Fear not, foundation that doesn't look quite right. They will make it right. A shout out also to the packaging that looks dynamite.

Date of experience: March 4, 2024
Massachusetts
1 review
0 helpful votes
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Wonderful product
March 4, 2024

I have no complaints am very happy with the products. It's true to the advertising, thank you am very happy. When I step out with my "No Filter" on its great to have confidence again. God bless you all

Date of experience: March 4, 2024
Michigan
1 review
0 helpful votes
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Payment and ordering
March 14, 2024

Was given a $20 e-gift to use, but no place to apply it and every time I click on the link I have to go through the whole questionnaire process again. Would have liked to get a shade or two darker of the foundation for the summer months, but couldn't figure out how or what shade to order.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
Georgia
1 review
0 helpful votes
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Experience
March 4, 2024

Ordering from Il Makiage is easy and it is so helpful to have assistance with finding shades to match your skin type.

Date of experience: March 4, 2024
Michigan
1 review
0 helpful votes
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Disappointed
March 14, 2024

I was expecting a smooth, flawless, look. Sadly, I've gotten a more natural finish with store brands a fraction of the price. It's good covered for distance photos, no blemishes but no close up shots or face to face meetings, it reveals lines and pores I've not even seen before! I was so bummed.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 4, 2024
Texas
1 review
0 helpful votes
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Item I did not order
March 14, 2024

I ordered one item and got charged for another item I did not order

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2024
California
2 reviews
0 helpful votes
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Good customer service
March 4, 2024

They immediately responded very good customer service

Date of experience: March 3, 2024
New York
1 review
0 helpful votes
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Yo vi el producto y me dijeron q la prueba no se pagaba y es mentira me cobraron todo el producto

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2024
California
1 review
0 helpful votes
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Muy fácil de responder
March 4, 2024

Preguntas sencillas y rápidas, muy específicas, es lo que hacía falta una base de maquillaje basada en tu tipo y color de piel

Date of experience: March 3, 2024
Texas
1 review
0 helpful votes
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This is my 3rd time ordering and trying to match my shade. I've sent in pictures and talked to customer service reps and now I'm going to try my third shade and hope it really matches this time. It sucks for me because I don't like the hassle of sending things back but this time I will because these bottles are NOT cheap!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2024
Oregon
1 review
0 helpful votes
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Wonderful
March 4, 2024

So easy to take the quiz and get the right shade, no pressure and quick.

Date of experience: March 3, 2024
Oregon
1 review
0 helpful votes
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I was so nervous to order foundation online but after finally trying it out I wasn't so excited when it immediately smells like rubbing alcohol and dries out my skin.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2024
Maine
1 review
0 helpful votes
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Service
March 3, 2024

The service has been helpful & speedy! Along with excellent products one can't go wrong!

Date of experience: March 3, 2024