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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 4 days

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Indiana
1 review
0 helpful votes
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Easy purchases
March 10, 2024

Searching for my products and purchasing is so easy.

Date of experience: March 10, 2024
Virginia
1 review
0 helpful votes
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Waste of money!
March 20, 2024

The Power Rewind Eye Treatment comes in a nice little bottle but there's hardly any product inside (kind of like a bag of chips). The pump stopped working after 1 week of usage and there's no other way to get it out. While the product itself does tighten/firm slightly, it leaves a white residue on your skin.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2024
Pennsylvania
1 review
0 helpful votes
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Trying some of the products for the first time. There's all kinds of offers for percentage off but everything is tied to automatic renewal. I haven't even tried the product and I don't know how long it will last me. Why would I do that? Ordering was relatively easy. But I got my first shipment of 75 and the second thing I ordered suggested 120 I don't know how to exchange. What I got was too light

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2024
Illinois
1 review
0 helpful votes
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Easy order process
March 10, 2024

I answered all the question to find the perfect foundation match for me. The question were easy and fun. Can't wait until I get mine so I can see if it's true to match.

Date of experience: March 10, 2024
Pennsylvania
1 review
0 helpful votes
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Super!
March 10, 2024

Mi primera compra fue fácil, pero la segunda aún más fácil, ya que utilicé un código promocional que gané con solo responder una encuesta, y aplicaron el descuento de mi premio a mi compra verdaderamente 💕

Date of experience: March 10, 2024
Connecticut
1 review
0 helpful votes
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Farzantes
March 20, 2024

Mala experiencia me dijieron que era prueba gratis y ahora me están cobrando 80 dólares más envío son bárbaros

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 10, 2024
California
1 review
0 helpful votes
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So far so goo. Easy to use.
March 10, 2024

It helped me find my foundation color. When some other companies say it and it does not match.

Date of experience: March 9, 2024
New York
1 review
0 helpful votes
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No he recibido mi producto
March 20, 2024

No he recibido mi pedido y ya se hizo el cargo del costo

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
Virginia
1 review
0 helpful votes
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Product left me pale and pasty looking.It did have great coverage. I'll return the product and then change review based on next shipment

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
California
1 review
0 helpful votes
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Love II Makiage
March 10, 2024

Love II Makiage for everything skin and makeup! This is an order to add to my monthly supplies

Date of experience: March 9, 2024
New York
1 review
0 helpful votes
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Ordering
March 10, 2024

Good communication and good to know if you need assistance you can email with questions.ordering was easy and the process was explained clearly. Good to know that I can return product if it is not the correct color for my skin.

Date of experience: March 9, 2024
Georgia
1 review
0 helpful votes
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Easy error or easy money
March 19, 2024

When placing my order a few screen popped up continuously asking me to try other products. When trying to close out of the ordering process and get back to the main page.clicked on skip. It instantly put another product in my cart and charged me immediately. $90 is not something to laugh about. Hoping you refund as quickly as you withdraw!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
Utah
1 review
0 helpful votes
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I decided to try this on a whim and purchased the Power Lift plumping cream and the Woke Up Like This. It's been about a month and I've seen big results from the Power Lift. I'm also not much of a foundation wearer but this stuff is so light and doesn't sit in my wrinkles. Impressed is the only word I can come up with.

Date of experience: March 9, 2024
Canada
1 review
0 helpful votes
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Powder redo
March 9, 2024

The online ordering is very easy and all the info you need is right at your fingertips. Cannot review product as I have just ordered it

Date of experience: March 9, 2024
North Carolina
1 review
0 helpful votes
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Fixes issues professionally
March 9, 2024

Previous agent did not update my address, so my package went to my old address again. New agent verified this was correct and resent the items to my new address promptly.

Date of experience: March 9, 2024
Massachusetts
1 review
0 helpful votes
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Wanted to try first.
March 9, 2024

The test for color was easy to take. I love the choice to try before you buy. Wish me luck!

Date of experience: March 9, 2024
Florida
1 review
0 helpful votes
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I love it
March 9, 2024

I love it, the foundation is the same as a video 😍, and all oh the gifts are perfect!

Date of experience: March 9, 2024
Ohio
1 review
0 helpful votes
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Terrible
March 19, 2024

Terrible I have been over charge I was purchasing the try before u buy and it charged my card 2times! For the shipping for try before u buy & than the whole total! I need my money back now

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
Canada
1 review
0 helpful votes
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Credit charged
March 19, 2024

I just saw that I was charged full amount on my credit card I thought it was supposed to be just shipping for now until o try the product?

Date of experience: March 9, 2024
Illinois
1 review
0 helpful votes
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Poor.
March 19, 2024

My experience with this company was horrible. I attempted to do a try before you buy, and they've added several things to my order that have taken money out of my account.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2024