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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Well it said I needed to pay $5.95 however it looks like I was charged up front for the $48 not going to be to happy if this is the case.
I received my bottle and the entire top was broken off, there were glass chards everywhere and I had to throw my product away.
This make-up matches perfectly! Your company always delivers, and has the best customer service!
I'm upset that I'm not able to get a refund due to I accidentally placed an upgrade on an annual. I don't like your policy and I will be returning my products and no longer want to do business with this company. I will not be recommending your company to any of my friends or family.
When I was giving the choice of trying the product for 14 days and just send the shipping I thought "good deal" then it says that if you choose to get 20% off, you will pay only 36 dollars so I said "great" but when I decide to finalize and give the payment method I got charge not only shipping but also instead of 36 dollars I got charge the original price of 45 dollars. The total of a foundation and "free" brush came to 56 dollars. Not a good deal at all.
Site is easy to use with the exception of promo codes. I was unable to add in first time buyer discount WELCOME 10.
I started using this brand over two years ago and it was the best decision I have made!
The online system for matching skin tone and product is easy and accurate. I love my foundation and concealer. A little goes a very long way and my skin looks near flawless when wearing it.
I cannot use my e-gift certificate. I now have 2. I was told to go to my shopping cart and put in the code under promo-code. When I just did an order, there was nowhere to put a promo-code. If this continues, and I cannot use these certificates, I will not be ordering any more from this company.
I found it quite complicated to see the product line description and ordering. I fear that I have purchased too many of the same or duplicated Products
I have 2 promo codes and couldn't use either one of them! When checking out there was no area to enter a promo code. I clicked check out with PayPal figuring that it would populate on the next page. Nope, just charged me full price. These promo codes will expire before I need to make another purchase.
The process is Very thorough. Easy 1-2-3. I would recommend your business
So excited to feel excited about my makeup again! I have always loved makeup and applying it in new ways! Foundation is so important because I suffer from psoriasis and it's hard to find a great cover!
My face looks flawless.The best makeup I have ever used.
Ordered the exfoliator and the recharge cream. It's only been a week but I already see a difference. My skin is smoother and more hydrated. I have sensitive skin and this has not irritated my skin at all. I have combination skin and I suffer from eczema and I have no complaints. Hopefully this will be my new regimen for life.
En la descripción decia tratar y comprar después, solo pagar envío, y ahora veo en mi tarjeta que me cobraron $46 dolares por el producto mas $6 dolares del envio, osea q es esto? Que horrible la publicidad engañosa
I was able to use the website easily and find everything I needed.
I would've never picked number 155. It seems to be too light. I feel I have reddish undertones but in the bottle it's giving yellow. My sister is yellow; I'm red 😝. Put it in the first night and felt it was the same as the number 140 I bought in 2020. I've used that number but only in the winter as I felt it couldn't handle my slightly darker complexion the rest of the year (I live in Florida). But I tried it another time, this time cleaning my face and using the primer and it blended so effortlessly. I've tried at least 1 other time without the primer and got similar results. So I guess 155 is my number after all. I still have the 140 (which I picked myself) but I won't be using it again.
I haven't received the foundation yet but I did not approve of the check out procedure. The continuous hard sell before I could check out was tedious and feels that customers do not return for more, therefore the hard sell is necessary!
IL Makiage they not only fixed the problem but also gave me $25 gift card. I was very impressed by their caring emails and the courtesy gift card.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members