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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I purchased some foundation a little bit ago to try out IL Makiage. I have a repeat order that will be coming in the next months. Since then I have been getting many emails with codes for future orders etc. I was unable to purchase the power camo redness defense with the 30% off the website was offering me on my account and use the $20 off coupon I recieved for doing a review. It's frustrating I was offered a better deal but was unable to add this item to my next order with the $20 off to save the shipping fee. I tried contacting to see if something could be done for me but I was just directed to place the order separately and pay for the shipping. I do not feel like a valued repeat Customer because of this.
My overall experience has been great. Everyone is so helpful and knowledgeable. The team always responds quickly to any inquiries.
I placed order just for 8 dollars for free trial. They charged me 70 dollars for the product without asking me. And now i am trying to cancel my poor because i am very poor have to pay my medicine bill. But they are not doing it. I just placed order 2 minutes ago so it can be canceled now.
I get an email that says you've been approved for "Try Before You Buy" and only pay for shipping but then I once completing my order and inputting my info - I get a notice and that says "Your method of payment is not eligible for "Try Before You Buy" - how SWAY? But anyhow - I used THAT SAME METHOD of PAYMENT to get my 14-day trial. So that's a strike for me. Hopefully, I'll love the product and forget about this issue. But, do better guys!
Responded so quickly, very nice and helpful. My shade didn't match, and they sent me a new foundation.
I don't like it. It makes my pores more noticeable. You suggested using 2 drops on the brush, it is too much. I did 1 drop and still don't like it/
Very satisfied with the order and the very responsible customer service I would buy again with my eyes closed excellent product I love it 💖
I'm having the hardest time finding my color match. I promise every day my skin tone is a different color. I have an olive complexion. One day it may be pink undertone the next it could be yellow. So I need more than one foundation apparently. Ordering is so easy and painless. I love the way this feels and looks on my face. You won't be disappointed.
I received an email for $15 off if I wrote a review so I did. Got the promo code and ordered eyeliner to go with my new foundation.
I was not sure this foundation was going to match. I was prepared to send back within my 14days! I was WRONG! OMG it matched and looks GREAT! I had to order more items!
Asked a question and you were fast to answer so I ordered right away
I didn't feel like it made any difference with my makeup. It feels oily when applying.
I am on my 3rd attempt to get the color right. I had color 75 and it was too dark then I just got color 100 that is even darker.
I received 1 email saying to try color 60 but have no way to order or get an actual human response to my emails to help with ordering
Put in an order and could not find where to utilize my $20.00 coupon. Otherwise purchase experience was good.
I accidentally hit an add on that I didn't want. I can't figure out how to cancel it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members