Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow BrendaSue P.
Unfollow BrendaSue P.
Share Review
Report Review

Product not received yet
March 31, 2024

I received notice my order will be later than expected. Ordered on the 11th of March still not received the product or another update

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 21, 2024
Florida
2 reviews
0 helpful votes
Follow Christine Y.
Unfollow Christine Y.
Share Review
Report Review

I love their marketing promise "Try Before You Buy". The 1st foundation color didn't work. The 2nd color worked perfectly. I only paid once! Now, I have the primer, the foundation brush, a lip gloss and concealer is on the way! Their Customer Service is fabulous!

Date of experience: March 21, 2024
Florida
1 review
0 helpful votes
Follow Maria O.
Unfollow Maria O.
Share Review
Report Review

Good
March 31, 2024

Very nice. Me gusta mucho estos productos. Los volvería a comprar

Date of experience: March 20, 2024
Washington
1 review
0 helpful votes
Follow Katie X.
Unfollow Katie X.
Share Review
Report Review

Excited!
March 31, 2024

Being someone that has never been really into makeup or intimidated to try new things, this process was very easy to do and very excited to try the product.

Date of experience: March 20, 2024
North Carolina
1 review
0 helpful votes
Follow Donna R.
Unfollow Donna R.
Share Review
Report Review

Wrong Color
March 31, 2024

The powder foundation is a bit too light. I look dead.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2024
Florida
1 review
0 helpful votes
Follow Michelle N.
Unfollow Michelle N.
Share Review
Report Review

Return
March 31, 2024

Very helpful with a product I didnt really like. It was my first order and couldn't return in 14 days they gave me 50 off my next order. Thought it was nice for a company. I have bought several things since then. Yea

Date of experience: March 20, 2024
Texas
1 review
0 helpful votes
Follow Melissa E.
Unfollow Melissa E.
Share Review
Report Review

Only have used twice
March 30, 2024

I have only used this twice and had absolutely been a game changer, I've gone back to the site and ordered more items. I'm 46 and have a problem with makeup looking like cakey and not cute so I don't wear make up. Now I plan on wearing it more often!

Date of experience: March 20, 2024
New Jersey
1 review
0 helpful votes
Follow Debra C.
Unfollow Debra C.
Share Review
Report Review

No Filter Primer
March 30, 2024

I received the No Filter Primer on March 19th and just started using it. It goes on silky and smooth and I rub it on my pores for about 25-30 seconds. I haven't seen any changes yet but am hoping I do soon.

Date of experience: March 20, 2024
Texas
1 review
0 helpful votes
Follow Connie F.
Unfollow Connie F.
Share Review
Report Review

You should be given the option to review and cancel any product item before it is purchased. Every time you click on an item it automatically adds it to your order and the next thing you know it's been purchased. This is not right.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2024
Texas
1 review
0 helpful votes
Follow Julie I.
Unfollow Julie I.
Share Review
Report Review

Love your Concealer!
March 30, 2024

I really like the concealer F*** I'm Fabulous! Covers well but its still light enough that it doesn't cake in the lines on my face.

Date of experience: March 20, 2024
Kentucky
1 review
0 helpful votes
Follow Shawnda J.
Unfollow Shawnda J.
Share Review
Report Review

Not sure
March 30, 2024

Well for one I do not like to put into a subscription when I am not even sure I am going to like the product and I for one did not click the box to be put into a subscription but apparently it didn't matter...so I will be canceling that.companies that do this automatically to customers I feel are are just fraudulent.money hungry if you will...

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2024
California
1 review
0 helpful votes
Follow leticia K.
Unfollow leticia K.
Share Review
Report Review

Amazing
March 30, 2024

The product is great, but your customer service is amazing,

Thanks.

Date of experience: March 20, 2024
California
1 review
0 helpful votes
Follow Adriana X.
Unfollow Adriana X.
Share Review
Report Review

Trial isn't actually "free"
March 30, 2024

They will charge you shipping AND the full price of your order the SAME DAY as you order. The full price is what they say is a "pre-authorization". In my bank account it's showing as a normal debit transaction, not a temporary hold and it took the full balance out. In the fine print it says this is for the full duration of your trial. Meaning, they charge you full price and you get refunded if/when you send product back. Not the same as a free trial where you just pay shipping, which is exactly how they advertise it. Unethical and predatory.

I'm trying the makeup but not sure if I will keep it (even if I like it) just based on this experience. Just say you do returns, like every other makeup company.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2024
Massachusetts
1 review
0 helpful votes
Follow Mary U.
Unfollow Mary U.
Share Review
Report Review

Lines above lips
March 30, 2024

I've been emailing customer service about my problem with my lip lines, everything else I can live with. I've had my lips done about 18 months plus fillers. Customer service told me to try their products before getting it done again. I'm excited I hope it will work

Date of experience: March 20, 2024
Oregon
1 review
0 helpful votes
Follow Kim Z.
Unfollow Kim Z.
Share Review
Report Review

I've liked several of Ilmakiage's products before, and I was intrigued with the lip plumper. I received it, tried it - and it did nothing more than what a normal gloss does but with a "tingle" sensation. No problem, I tried it.

But when I replied to get a refund/return (twice), I've heard nothing back.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2024
Texas
1 review
0 helpful votes
Follow Christa W.
Unfollow Christa W.
Share Review
Report Review

Love this product
March 30, 2024

Website is easy to use and ships fast. Products are amazing

Date of experience: March 20, 2024
Florida
1 review
0 helpful votes
Follow Laura W.
Unfollow Laura W.
Share Review
Report Review

Easy
March 30, 2024

I appreciate the questions to help determine the proper color for my skin! Hoping it's right on point!

Date of experience: March 20, 2024
California
1 review
0 helpful votes
Follow Nancy T.
Unfollow Nancy T.
Share Review
Report Review

Love it!
March 30, 2024

I have purchased The primer exfoliator and moisturizing cream. I love them all. I am 65 and these products are the BEST!. They make my skin feel & look extremely wonderful. Can wait to try all there products which are made with excellent quality. Oh and the packaging is also excellent!

Date of experience: March 20, 2024
Louisiana
1 review
0 helpful votes
Follow Alice Q.
Unfollow Alice Q.
Share Review
Report Review

Great products!
March 30, 2024

Foundation and concealer are wonderful. No more oily skin halfway through the day and both products stays in place all day. Can't wait to try the primer I ordered!

Date of experience: March 20, 2024
New York
1 review
0 helpful votes
Follow Jennifer D.
Unfollow Jennifer D.
Share Review
Report Review

Good website
March 30, 2024

You was easy to take the test and find a match.I made a order...waiting on my package. Update soon!

Date of experience: March 19, 2024