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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Canada
1 review
0 helpful votes
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Good product
April 4, 2024

I am a makeup artist and I highly recommend ILmake eyeliner to others who are looking for a great product.

Date of experience: March 25, 2024
Canada
1 review
0 helpful votes
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Amazing Customer Service
April 4, 2024

First off, the attention to detail and following up with all their customers is wonderful. On top of that, one of my products was damaged during shipping and the customer service team was quick to respond and help me get a replacement so that I can try out their product. I'm super pleased at how they connect with their customer to make sure are 100 happy.

Date of experience: March 25, 2024
Connecticut
1 review
0 helpful votes
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Love this product
April 4, 2024

My initial foundation purchase was too dark, and it was past my return period so I sent them an email asking what I could do to tone it down. They responded and I got a $20 off another product, so I chose to purchase the pressed powder in a lighter shade. Hopefully that would help. It's still on the mail so Iwillsee. I SO much appreciate how responsive they werr in trying to help me resolve this issue.

Date of experience: March 25, 2024
California
1 review
0 helpful votes
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Complicated ordering system
April 4, 2024

If you order a product using a discount code, the 'code applied' should appear in the order as opposed to the 'get discount' button which adds additional products instead of confirming the initial order received the discount.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
Canada
1 review
0 helpful votes
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Good
April 4, 2024

I like your products, delivery and customer care service. It is so comfortable and easy going.
There is a scope in shade range for dusky complexion girls.

Everything else is so wonderful.

Date of experience: March 25, 2024
Illinois
1 review
0 helpful votes
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Staaaaaay Away!
April 4, 2024

Tryed to order the plumping creme.
Accidentally hit the wrong button, it was the semi load of product for 400.00.
Some sort of prepay discount auto ship thing.
( I think)
Anyway that was March 7th.
They sent an email stating it had been shipped but I wasn't getting it because of a problem with the handler?
It's the 23rd.
There's no phone number.
I tried to order this three different times and this is my version of success!
INCREDIBLY HURT over the phone number non existence

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
California
1 review
0 helpful votes
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Unauthorized charge
April 4, 2024

The experience is horrible they tell you you're only gonna pay five dollars and some change and then they bill you and take $80 off your card. False advertisement.

Date of experience: March 25, 2024
Ohio
1 review
0 helpful votes
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Ripped off is how I feel
April 4, 2024

I thought wow that's a great product by the reviews! That's awesome you get try it out before you buy, so you know the shade is correct. I paid for shipping which was all that was supposed to be charged. And an additional $81.52 was charged to my card!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
California
1 review
0 helpful votes
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Disatified
April 4, 2024

I'm not happy that I have an add on order. All I wanted was face make up

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
Georgia
1 review
0 helpful votes
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Love this stuff
April 4, 2024

Ive been using a couple days and already see so much improvement in my skin. Just ordered more! Also got tons of compliments on my makeup.

Date of experience: March 24, 2024
California
1 review
0 helpful votes
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Exfoliator
April 4, 2024

Love the Power Polish Exfoliator! It made my skin feel softer after the first use! I will definitely purchase again & am excited to try more skin products.

Date of experience: March 24, 2024
California
1 review
0 helpful votes
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Confused
April 4, 2024

Kept putting more things up confused me spent to much

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
Australia
1 review
0 helpful votes
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Subscription never posted
April 4, 2024

Contacted customer support 10 days after my subscription was supposed to be sent for a tracking number, turns out they hadn't posted it at all! Whilst customer support got on to it and got it posted I am now 20 days past when my subscription should have been sent still waiting! When you are spend so much money on their products was pretty disappointed, and having already paid for a year for my subscription I am not sure whether I will bother once the year is up!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
Tennessee
1 review
0 helpful votes
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Customer Service is A+
April 3, 2024

I ordered the Woke Up Like This foundation shade 35 but it looked orange on me. I redid the color match quiz and the suggested shade is 20. I sent an email and received a response in less than 30 minutes. Customer Service was great.

Date of experience: March 24, 2024
Florida
1 review
0 helpful votes
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Experience
April 3, 2024

I really liked it, except that the foundation they sent me is very dark than my skin tone.

Date of experience: March 24, 2024
New York
1 review
0 helpful votes
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Love ILMakiage
April 3, 2024

I love their concealer. It really gives me the coverage that I need.

Date of experience: March 24, 2024
Michigan
2 reviews
0 helpful votes
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Amazing coverage!
April 3, 2024

They matched my color perfectly when I took the test on the site.The coverage is perfect and it stays on all day
Looks very natural too!

Date of experience: March 24, 2024
Missouri
1 review
0 helpful votes
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Ordering is a breeze
April 3, 2024

Too many pop-ups regarding additional items to include.
Every product I have purchased is awesome!

Date of experience: March 24, 2024
Missouri
1 review
0 helpful votes
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Review
April 3, 2024

I would be more comfortable buying at Sophia's were I can try before I buy in person. I don't like if not correct going through all the mail back process.😔

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
Oregon
1 review
0 helpful votes
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Obsessed!
April 3, 2024

I love this brand.
I ordered the power polish and concealer.
Was skeptical about the power polish wash. I have been using it for a few weeks now and I like the way my skin feels afterwards. Haven't noticed much of a difference in my skin texture, but I still love it. The concealer works WONDERS! The color is perfect for my skin, so creamy and I love that it lasts all day and doesn't crack!

Date of experience: March 24, 2024