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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I had a small issue with my makeup bottle. I sent an email and got a response almost immediately with a resolution.
Fantastic!
I'm still trying to get used to the makeup ( foundation and just ordered primer) but the foundation does seem to really match my skin tone but if you have large pores or dry skin you do need to prep with moisturizer and primer or it won't look natural. I'm excited to try the primer when it gets here! I just spoke with someone about a confusion on my orders and Jennifer was EXCELLENT in helping me, I even got a $40 coupon just for a confusion! I would order from them again for sure!
Shade was not what I was hoping for but they quickly responded at getting me a new shade of foundation to try!
I always found very easy buying the products from Il Makiage, and I never had any big issue.
During my checkout, I wrongly clicked to add an item to my purchase (I wrongly clicked "save 20%" from my phone, instead of "skip"), and it did not make me go back and change my choice, so it was added to my original purchase and I automatically paid for this second idem. However, I contacted the costumer service explaining the issue, and they immediately helped me and gave me refund for this wrongly purchased item.
1st, I was under the impression, I was ordering the try for before I bought, but I see that I was charged for the entire order.
2nd, I have no idea when I will receive the product but have received numerous emails about signing up for a subscription!
I did not subscribe to any product. It was trial, it said "match your shade and only pay shipping". After matching my shade at checkout it showed the shipping amount of $6.41 but than it charged my card for the whole bottle $48.92
That is cheating. Now waiting for them to reply my email. They do not have live customer service.
Customer service is really good. I love the makeup BUT every time they send a special offer to my email, I have to go through the agonizing task of doing their skincare quiz. I already know my shade, etc but I have to do this to get the free gift. Also, after doing the skincare quiz a thousand times, if you don't order, there's no free gift UNLESS you place an order.
I purchased the self tanner after doing the quiz.
Shipping was quick.
Packaging is good.
I like the canvas tote even though it is a bit small.
However, the kabuki brush is falling apart. When I used the brush it shed A LOT.
I purchased this tanner because all the reviews said no orange and pleasantly scented. Unfortunately it IS orange and the scent is very similar to other tanners I've tried. My fiancé said it smelled awful and asked me to wash the sheets after sleeping.
I didn't see transfer to my towel after my morning shower but I also feel like the tanner became patchy after I showered.
Not impressed.
I have no word how exceptionally professional and beyond perfect this team is. I got open package and when I sent an email mail, response I got in minutes was unbelievably fast! Products are amazingly good. Your products are right on dot!
Thank you for doing such a great work
I was shocked that the color was perfect, I never in a million years thought that it would be a perfect match.
Was too light shade 60 on my skin and i look too white. I believe i need a little darker shade
I'm in love with every product I've tried. I just placed a new order and I can't wait to see the results. This stuff is amazing!
I received my package and was very excited but the shade I was sedn t was about five shades too light. NOt sure how they could miss it by so far a margin. Now waiting for the return instructions.
I could not tell when the order went through. I may have ordered twice which I don't want. Don't know if I got a discount. Not happy with the ordering experience
I had a return and it went smoothly. Later received a coupon for a review.
I'm still waiting on confirmation for the second order which you took 38$ from my account.
The scent is too strong I will have to return. For anyone with scent allergies this is not the product to use
Please cancel the order, meant to close the browser not add to my order.
I've purchased a few items. Foundation, concealer, eyeliner and also face creams.
I can truly say I love ALL their products. Switched out all my makeup out to IIMakiage. Love the fact you can try before you buy!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members