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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Received my order about two weeks ago, was excited to finally get it. But not happy at all with the color chosen, very unnatural appearance.
The website was a little confusing. There were too many questions/options and I felt like it was hard to navigate the website. Things were not clear to me.
I have been using this product for about 2 years now and I love it!
I've been using the foundation and liquid eyeliner and LOVE them. Looking forward to my sun foam.
First off. I absolutely love the packaging. Also my skin feels like silk. First time using it and already love it. So happy I found it. Thank you
It's a wonderful concealer that i have been using for about 2 years. It doesn't crease and goes on smoothly. I also use it as a base on my
Eyelids. Great product.
The site has prompts to get you into X Y Z purchases or add one or subscriptions. The add ons feel random. The site also had trouble discerning between a drop down tab selection and an item selection, glitching out. Not the best on mobile, but at least they did not have a chat box constantly asking to help. It is *relatively* a standard difficulty on mobile shopping, so not ideal. Wish I could just pick this up at Sephora.
I choose try before you buy, they were supposed to bill me if I kept the product after 14 days, they took my money, and I haven't received my product yet!
U would not take my Chime cards and that is my bank. I did not like that.
Why advertise "You can try it before buying it" when it's not true?
And you can't even go and cancel the order or get in touch with anyone besides via email which will take up to 24 hours to get a response from them… another reason I don't like ordering from online places… I have been so hesitant on ordering and I should had stuck to my gut to not order it…
Update
Actually i jumped the gun… customer service did email me back within the hour about my issue and explained their process which made me feel better
Thanks for great customer service even when the contact is only via email
Instead of charging $5-6 for try on items took all the money full price for the make up never again!
This is my 2nd purchase. On my 1st purchase i was skeptical with the whole online tone matching process but was very happy with the product. This time I made my sister do the tone matching and am getting her a foundation for her to try. I'll be trying the no filter primer this time.
I ordered the foundation and the primer. It works very well, although not as well as the ad I watched that got me to purchase it nevertheless ill buy it again because its better than any other foundation and primer I've ever used!
Order process had many add ons and I thought I said no to all of them but ended up with one. Want to cancel it but don't know how
I have a subscription and I wanted is early so went online and requested it.
I paid for it and still haven't received it after two weeks, I've email at lot of times and nothing seems to be happening,
Mi experiencia es que desde que conocí estos productos me facinaron
It's been tough finding the right shade, the 14 day trial wasn't long enough & now I have to order another one in hopes it matches
Always a pleasure talking with this team. They help me in every way manageable. Love the products too.
Not only does IL Makiage have the very best in cosmetic products but their customer service is fast and efficient and they never fail! One of the best brands I've ever encountered!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members