Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Sarai E.
Unfollow Sarai E.
Share Review
Report Review

If i could give a zero starts i will! They charged me the full amout of hundred and something instead of the $6.59!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2024
New York
1 review
0 helpful votes
Follow Ellie E.
Unfollow Ellie E.
Share Review
Report Review

Cancel order
June 3, 2024

Actually I didn't want to sign up to any trial but it seems that you automatically signed me up.

Please cancel my order before shipping. I didn't agree to the terms. Don't charge my card

Thank you

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2024
Florida
1 review
0 helpful votes
Follow Elianet R.
Unfollow Elianet R.
Share Review
Report Review

It is amazing 😍
June 3, 2024

Lo ame. Es axactamente como se muestra en la producción. Deja la piel suave y muy lisa. Lo volveria a comprar muchas veces mas.

Date of experience: May 24, 2024
Canada
2 reviews
0 helpful votes
Follow Elodie A.
Unfollow Elodie A.
Share Review
Report Review

An additional fee of $122 was taken from my card for the Try before you buy order.
Please issue a full refund and cancel the order.

Thank you.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2024
Ohio
1 review
0 helpful votes
Follow Heather R.
Unfollow Heather R.
Share Review
Report Review

😍
June 3, 2024

Love the self tanner. No streaking or orange. Only thing i wished is they put the ounces of the product in the description. I thought i was buying a 4oz bottle and it was only 2oz. That was no where in the description of the product i picked.

Date of experience: May 24, 2024
New York
1 review
0 helpful votes
Follow Karen V.
Unfollow Karen V.
Share Review
Report Review

First Time Ordering
June 3, 2024

This was my first time ordering and the process was sooooo simple. Can't wait to get my product. Hopefully it ships fast :).

Date of experience: May 24, 2024
Georgia
1 review
0 helpful votes
Follow Heather F.
Unfollow Heather F.
Share Review
Report Review

It's not actual a free trial they are basically letting you borrow it to see if you like it then they charge you if it's not returned in 14 days

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
Nevada
1 review
0 helpful votes
Follow Mariana F.
Unfollow Mariana F.
Share Review
Report Review

Mala
June 2, 2024

El color nada que ver con mi tono de piel, me li mandaron super blanco, como lo regreso?

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
Follow Livia Z.
Unfollow Livia Z.
Share Review
Report Review

Confused
June 2, 2024

I had an item show up as an add on to order item that I was not aware of it. I did not do an add on to order. I cannot find how to cancel to resolve the issue.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
California
1 review
0 helpful votes
Follow Karin Q.
Unfollow Karin Q.
Share Review
Report Review

When I went to do the try before you buy with a standard credit card it said my card wouldn't work. When I re-entered the card info, thinking I had entered it wrong, it charged me for the fill price and did not give me the try before you buy. Not good. Hoping they fix it quickly.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
Follow Diane X.
Unfollow Diane X.
Share Review
Report Review

All in all good
June 2, 2024

All in all good but I felt a little pushed to subscribe. I have to try the product first before I subscribe. I was highly disappointed in Crepe Erase and then getting out of the subscription was tedious. I won't do that again until I'm sure the product works

Date of experience: May 23, 2024
Arizona
1 review
0 helpful votes
Follow Sabrina R.
Unfollow Sabrina R.
Share Review
Report Review

Best tan lotion ever!
June 2, 2024

I was leary about trying this product but the reviews were all great...
It actually doesn't streak, not sure how that's possible but this is the only product I have used that doesn't make me stink or look totally fake

Date of experience: May 23, 2024
New Jersey
1 review
0 helpful votes
Follow patricia c.
Unfollow patricia c.
Share Review
Report Review

First time
June 2, 2024

So far so good. My daughter introduced me to your makeup. She gave me foundation as a Christmas gift. Very happy

Date of experience: May 23, 2024
California
1 review
0 helpful votes
Follow Sukrati K.
Unfollow Sukrati K.
Share Review
Report Review

Worst product
June 2, 2024

It's not a match and they are not even taking return, it's not what they claim

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
Washington
1 review
0 helpful votes
Follow Sylvia N.
Unfollow Sylvia N.
Share Review
Report Review

Wrong order
June 2, 2024

I tried to order the try first product to verify the shade is correct, however I found myself with the full size product of course at full price.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
California
1 review
0 helpful votes
Follow Tellie K.
Unfollow Tellie K.
Share Review
Report Review

Caution false advertising
June 2, 2024

Excitedly went to the website after hearing about it from my sister in law. Went through the test to find my skin color 1st try they couldn't match my skin tone no biggie tried again. Got a match… super excited now… I see the try before you buy now extremely impressed… all I have to do is pay the shipping and handling about 5 bucks and some change no problem! Sign me up…come to find my card was charged twice! $134.06 plus shipping and handling $5.90 in seconds back to back…
Then received an email thanking me I'm vip and that I was only charged a shipping and handlers fee.YEAH 5.90 and a 134.06 more…
False advertising? Yes indeed

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2024
Arizona
1 review
0 helpful votes
Follow angela U.
Unfollow angela U.
Share Review
Report Review

Scam
June 2, 2024

Did the perfect match questionnaire which offered a free 14 day trial where you will not be charged unless you decide to keep the product. I paid the $5.90 for shipping + tax, and was also charged a second time for the full amount of this "try before you buy" foundation. This company is dishonest, do not recommend.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2024
California
1 review
0 helpful votes
Follow Gabby T.
Unfollow Gabby T.
Share Review
Report Review

Do not order
June 1, 2024

I just placed my order earlier today. It states on the website you won't get charged until you try the product out but have not even received the product. Keep in mind just ordered it this morning and was already charged the full amount for the product.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2024
Florida
1 review
0 helpful votes
Follow Mariana G.
Unfollow Mariana G.
Share Review
Report Review

Regular
June 1, 2024

This is just another foundation. On my skin, it did not minimize pores or conceal acne scars. It doesn't seem to deliver the results shown in various advertisements.
Es una base más, en mi tipo de piel no logro cerrar poros ni que las marcas de acné se disimularan. No parece dar los resultados que se muestran en las diferentes publicidades

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 22, 2024
Kentucky
1 review
0 helpful votes
Follow Trish N.
Unfollow Trish N.
Share Review
Report Review

No complaints
June 1, 2024

I found my shade and ordered with ease, I love the product it's perfect!

Date of experience: May 22, 2024