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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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It was a very easy check out process. All the products are arranged by the type I am looking for. There is something for every skin type.
Supposedly my payment for a test was $5.90 dlls and it turns out that they sent me a product with the cost of 49.00 dlls +tax they were a total of $52.87 I immediately sent an email to cancel and they told me they can't cancel! I don't recommend it
I just received my foundation and it's broken on the top. Foundation is all over the box.
It's not my matching color I need to change a bit daerker.how do I return
I found it amazing how all the glam shots of 8 different girls wearing the same color could look SO different! Thank goodness for the real ladies, of ALL ages that submitted photos. It would help of they stated the shade they are wearing in addition to how it feels and lasts.
I was charged $83 plus and $6.50 shipping fee when it was supposed to be a try before you buy. I don't like the hidden purchase I didn't technically agree to
Waiting on my order. ………………………….please and thank you
I changed my address but the order is going to the old address.
The people at the old address are just going to throw in trash.
There is no option to cancel or modify order.
This is way to expensive to have this problem.
Got scammed in to buying said 14 day free trial just pay shipping and they charged me the shipping plus 80 bucks not happy at all.
I was pleasantly surprised by this product, yes it is expensive, hopefully over time their prices will be more affordable to joe public, however the product it's self?! OMG! I love it! I love love the primer, it is like wearing silk on my face. I just ordered the wrinkle filler, and the hyaluronic cream so I am excited and waiting to see how they compare to other products I already have. So far II Makiage has proven to be the better product far superior in my opinion. I have been replacing my old product with II Makiage product because I love the feel, how it wears and how easily it goes on.
Ordered 5 days ago. Got a shipping confirmation. Checked the link today and still hasnt even shipped, its in "label printed" status.
I have ordered products from them over time now. They do not exceed expectations nor are they game changers as they propose. The eye wrinkle cream only lasted about a month and I cannot prime the pump any longer. The other products did not work as shown - but I am going to try this wrinkle primer to see if it's any better. Overall, their customer service is pretty raw, too.
I have to give it a good review for matching my skin color and blending, but by no means did it lesson the appearance of wrinkles and was only ok with covering blemishes. Definitely not keeping it and spending money for a product I will likely never use again.
Algo que no me gustó esq dicen que la prueba es gratis y que iba a pagar solo $5.90 de envío pero me cobraron 53.90 más y me están mandando el producto eso es lo que no me gusta es un rob 😡😡😡😠😠
I had a problem understanding some of the guidelines and customer service was the absolute best! I definitely recommend this company.
I have problems with eyeliner and mascara smudging off under my eyes. EVEN If I only put on eyeliner and mascara on the top and nothing on the bottom, it still smudges off under my eyes. After using their product of Eyeliner and mascara, it does not run nor smudge off. Now when I use the Primer, it does. I am working on a solution for that, but I am sure that IL Makiage will have a solution for it. Any recommendations it welcomed. I am 50 and seeing the wrinkles. I used to be told that I looked so YOUNG. Now, not so much! Again, help is always welcomed.
When click on claim $15 off button, it went ahead and charged my credit card without any confirmation.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

