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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Missouri
1 review
0 helpful votes
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Very Easy Check out
June 10, 2024

It was a very easy check out process. All the products are arranged by the type I am looking for. There is something for every skin type.

Date of experience: May 30, 2024
Arizona
1 review
0 helpful votes
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My worst experience
June 10, 2024

Supposedly my payment for a test was $5.90 dlls and it turns out that they sent me a product with the cost of 49.00 dlls +tax they were a total of $52.87 I immediately sent an email to cancel and they told me they can't cancel! I don't recommend it

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 30, 2024
Indiana
1 review
0 helpful votes
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Damaged
June 9, 2024

I just received my foundation and it's broken on the top. Foundation is all over the box.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 30, 2024
Minnesota
1 review
0 helpful votes
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The foundation is not my Mach
June 9, 2024

It's not my matching color I need to change a bit daerker.how do I return

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 30, 2024
California
1 review
0 helpful votes
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I found it amazing how all the glam shots of 8 different girls wearing the same color could look SO different! Thank goodness for the real ladies, of ALL ages that submitted photos. It would help of they stated the shade they are wearing in addition to how it feels and lasts.

Date of experience: May 30, 2024
Illinois
1 review
0 helpful votes
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Extra charge
June 9, 2024

I was charged $83 plus and $6.50 shipping fee when it was supposed to be a try before you buy. I don't like the hidden purchase I didn't technically agree to

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2024
New Mexico
1 review
0 helpful votes
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Waiting on my order
June 9, 2024

Waiting on my order. ………………………….please and thank you

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2024
New York
1 review
0 helpful votes
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Going to wrong address
June 9, 2024

I changed my address but the order is going to the old address.

The people at the old address are just going to throw in trash.

There is no option to cancel or modify order.

This is way to expensive to have this problem.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2024
Idaho
1 review
0 helpful votes
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Got scammed in to buying said 14 day free trial just pay shipping and they charged me the shipping plus 80 bucks not happy at all.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2024
Arizona
1 review
0 helpful votes
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Wow What A Surprise
June 8, 2024

I was pleasantly surprised by this product, yes it is expensive, hopefully over time their prices will be more affordable to joe public, however the product it's self?! OMG! I love it! I love love the primer, it is like wearing silk on my face. I just ordered the wrinkle filler, and the hyaluronic cream so I am excited and waiting to see how they compare to other products I already have. So far II Makiage has proven to be the better product far superior in my opinion. I have been replacing my old product with II Makiage product because I love the feel, how it wears and how easily it goes on.

Date of experience: May 29, 2024
Ohio
1 review
0 helpful votes
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Still hasnt shipped
June 8, 2024

Ordered 5 days ago. Got a shipping confirmation. Checked the link today and still hasnt even shipped, its in "label printed" status.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2024
Pennsylvania
1 review
0 helpful votes
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Very easy return policy! If not happy with products!

Date of experience: May 29, 2024
California
1 review
0 helpful votes
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I'm giving them one more try
June 8, 2024

I have ordered products from them over time now. They do not exceed expectations nor are they game changers as they propose. The eye wrinkle cream only lasted about a month and I cannot prime the pump any longer. The other products did not work as shown - but I am going to try this wrinkle primer to see if it's any better. Overall, their customer service is pretty raw, too.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2024
Wisconsin
1 review
0 helpful votes
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Disappointed
June 8, 2024

I have to give it a good review for matching my skin color and blending, but by no means did it lesson the appearance of wrinkles and was only ok with covering blemishes. Definitely not keeping it and spending money for a product I will likely never use again.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2024
California
1 review
0 helpful votes
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Algo que no me gustó esq dicen que la prueba es gratis y que iba a pagar solo $5.90 de envío pero me cobraron 53.90 más y me están mandando el producto eso es lo que no me gusta es un rob 😡😡😡😠😠

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 28, 2024
South Carolina
1 review
0 helpful votes
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Too Much!
June 8, 2024

Had to go thru too much to get order done. I liked getting my skin type done. Hated all the subscribe options.

Date of experience: May 28, 2024
Texas
1 review
0 helpful votes
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Trial
June 8, 2024

Helpful and app is easy to fill out the questions that will help determine the product that is needed for my skin type.

Date of experience: May 28, 2024
Illinois
1 review
0 helpful votes
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Great customer service
June 7, 2024

I had a problem understanding some of the guidelines and customer service was the absolute best! I definitely recommend this company.

Date of experience: May 28, 2024
California
1 review
0 helpful votes
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BEST EYELINER EVER!
June 7, 2024

I have problems with eyeliner and mascara smudging off under my eyes. EVEN If I only put on eyeliner and mascara on the top and nothing on the bottom, it still smudges off under my eyes. After using their product of Eyeliner and mascara, it does not run nor smudge off. Now when I use the Primer, it does. I am working on a solution for that, but I am sure that IL Makiage will have a solution for it. Any recommendations it welcomed. I am 50 and seeing the wrinkles. I used to be told that I looked so YOUNG. Now, not so much! Again, help is always welcomed.

Date of experience: May 28, 2024
Florida
1 review
0 helpful votes
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Deceiving Forcing Purchase
June 7, 2024

When click on claim $15 off button, it went ahead and charged my credit card without any confirmation.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 28, 2024