Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the fact Il Makiage never lets me forget I have code for money OFF!
And of course I needed something so viola perfecto!
I thought I was getting a sample of product and just saw that they charged me $85.00! Having challenged finding where and how to return items that were sent to me and also make sure it doesn't happen again. Also the color is completely wrong!
Linda Bradshaw
II Makiage is one of the very best companies I have shopped with, and I just absolutely love their makeup! I have used the make-up for a couple years now and I don't see myself using a different brand. The customer service is also very excellent...Bravo!
Hi,
I really appreciate the coupon I received from you, but at the end of the purchase I made, so many sneaky ads kept popping up and the next thing I knew I had accidentally immediately purchased something else I didn't want with no way to cancel it without sending a message. Please make a "Cancel order" option for accidental purchases.
Thanks!
After using your product I tried other brands and found that they didn't compare. So I'm back again!
I wanted to try your product (which I did buy) but the experience was annoying. Did not like all the continuous offers
I've been using the primer and foundation for over a year and LOVE the products. I purchased setting spray last month and I would give it a 4 star, out of five. Today I purchased the power lift plumping cream. Can't wait to try.
I love everything about their beauty products. Most importantly they actually work. I'm using seven of their products right now and I'm happy with all of them. I'm a customer for life.
Love the idea that everything is customized to each individual so I've loved everything that I've tried not a heavy wearing make up and that's what I like. I get a lot of compliments how natural I look.
I did the quiz for another shade for the summer since I get a lot darker. It was easy to do. I am excited to try the color shade from the quiz. I hope it's a right match.
It would be nice if not so many pop up add ons are always coming up.
But I get that's a way to get more sales.
I do not care for subscriptions. After finding my color match the site went to try first then pay. It was a bit more difficult to just buy it outright.
Once I purchased the foundation, an offer for this, that and another thing kept popping up. I wasn't sure if my original purchase was completed properly or if I purchased other things I did not want. Enough with the offers! By the way, the product arrived in a timely manner, and I like it.
Promo code good all month, when you type it in
It says invalid. Very frustrating not to get the deal you are advertising
Boo
I recently placed an order for 2 foundations received 1. No one has responded to my email yet, it's the principle for me I should get what I pay for and get a response from you.
This is first time to order I'll MAKIAGE primer. Did not understand about the add on. I did want to only order I'll MAKIAGEPower Moisturizer and to get on the 3 month auto list. Is there a way for you to help me to cancel the add on?
I didn't like makeup when I used it the first few times. I put on my old makeup with my fingers so did the same with this. I saw how nicely it went on for others with the brush so decided to give it a try and it went on perfectly. Use the brush. Love this makeup!
Lo empece a escuchar y miraba como lo usaban y quise calarlo y las verdad me encanto desde la base como el maquillaje lo amo
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

