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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Tennessee
1 review
0 helpful votes
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NEVER LET ME FORGET MY CODES!
June 20, 2024

I love the fact Il Makiage never lets me forget I have code for money OFF!
And of course I needed something so viola perfecto!

Date of experience: June 10, 2024
California
1 review
0 helpful votes
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I thought I was getting a sample of product and just saw that they charged me $85.00! Having challenged finding where and how to return items that were sent to me and also make sure it doesn't happen again. Also the color is completely wrong!
Linda Bradshaw

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2024
Washington
2 reviews
0 helpful votes
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Product Review
June 20, 2024

II Makiage is one of the very best companies I have shopped with, and I just absolutely love their makeup! I have used the make-up for a couple years now and I don't see myself using a different brand. The customer service is also very excellent...Bravo!

Date of experience: June 9, 2024
California
1 review
0 helpful votes
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Surprise purchase
June 20, 2024

Hi,
I really appreciate the coupon I received from you, but at the end of the purchase I made, so many sneaky ads kept popping up and the next thing I knew I had accidentally immediately purchased something else I didn't want with no way to cancel it without sending a message. Please make a "Cancel order" option for accidental purchases.
Thanks!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2024
Texas
1 review
0 helpful votes
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Great products
June 19, 2024

So far I like what I bought. Purchased more as well.

Date of experience: June 9, 2024
Florida
1 review
0 helpful votes
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Back Again
June 19, 2024

After using your product I tried other brands and found that they didn't compare. So I'm back again!

Date of experience: June 9, 2024
Colorado
1 review
0 helpful votes
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Too many offers after purchase
June 19, 2024

I wanted to try your product (which I did buy) but the experience was annoying. Did not like all the continuous offers

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2024
Washington
1 review
0 helpful votes
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Love all products so far!
June 19, 2024

I've been using the primer and foundation for over a year and LOVE the products. I purchased setting spray last month and I would give it a 4 star, out of five. Today I purchased the power lift plumping cream. Can't wait to try.

Date of experience: June 9, 2024
Massachusetts
2 reviews
12 helpful votes
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Best Beauty Products
June 19, 2024

I love everything about their beauty products. Most importantly they actually work. I'm using seven of their products right now and I'm happy with all of them. I'm a customer for life.

Date of experience: June 9, 2024
Colorado
1 review
0 helpful votes
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Great company
June 19, 2024

Love the idea that everything is customized to each individual so I've loved everything that I've tried not a heavy wearing make up and that's what I like. I get a lot of compliments how natural I look.

Date of experience: June 9, 2024
Oregon
1 review
0 helpful votes
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Super easy!
June 19, 2024

I did the quiz for another shade for the summer since I get a lot darker. It was easy to do. I am excited to try the color shade from the quiz. I hope it's a right match.
It would be nice if not so many pop up add ons are always coming up.
But I get that's a way to get more sales.

Date of experience: June 9, 2024
South Carolina
1 review
0 helpful votes
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Wanted to try
June 19, 2024

I do not care for subscriptions. After finding my color match the site went to try first then pay. It was a bit more difficult to just buy it outright.

Date of experience: June 9, 2024
Texas
1 review
0 helpful votes
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Too many offers!
June 19, 2024

Once I purchased the foundation, an offer for this, that and another thing kept popping up. I wasn't sure if my original purchase was completed properly or if I purchased other things I did not want. Enough with the offers! By the way, the product arrived in a timely manner, and I like it.

Date of experience: June 9, 2024
California
1 review
0 helpful votes
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Promo code good all month, when you type it in
It says invalid. Very frustrating not to get the deal you are advertising
Boo

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2024
Canada
1 review
0 helpful votes
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Wow!
June 19, 2024

Great product! I love it!
They are so smooth, natural and have great ingredients.

Date of experience: June 9, 2024
Ohio
1 review
0 helpful votes
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Customer service
June 19, 2024

I recently placed an order for 2 foundations received 1. No one has responded to my email yet, it's the principle for me I should get what I pay for and get a response from you.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2024
Arkansas
1 review
0 helpful votes
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Did not mean to order the add on.
June 19, 2024

This is first time to order I'll MAKIAGE primer. Did not understand about the add on. I did want to only order I'll MAKIAGEPower Moisturizer and to get on the 3 month auto list. Is there a way for you to help me to cancel the add on?

Date of experience: June 8, 2024
Canada
1 review
0 helpful votes
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Use your brush
June 19, 2024

I didn't like makeup when I used it the first few times. I put on my old makeup with my fingers so did the same with this. I saw how nicely it went on for others with the brush so decided to give it a try and it went on perfectly. Use the brush. Love this makeup!

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Lo empece a escuchar y miraba como lo usaban y quise calarlo y las verdad me encanto desde la base como el maquillaje lo amo

Date of experience: June 8, 2024
Texas
1 review
0 helpful votes
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Easy ordering
June 18, 2024

The web site is easy to utilize to order the best make-up ever!

Date of experience: June 8, 2024