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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Pore-less Primer
June 22, 2024

I Love this product! You can even see this difference when you apply!

Date of experience: June 12, 2024
Ohio
1 review
0 helpful votes
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Pleasantly surprised!
June 22, 2024

I Am a mascara snob and hate trying new ones because they typically disappoint. I received black tie mascara with an order As a free gift, tried it and New from the first Swipe it Is amazing! It goes on, smooth, Separates the lashes And i Does not get Clumpy. The only thing that I can say negative about it is the brush not having bristles the way around. I Ordered icon mascara and cannot wait to try it!

Date of experience: June 12, 2024
Illinois
1 review
0 helpful votes
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Feeling scammed
June 22, 2024

I was excited to use a gift code that was emailed to me and the website did not let me use it. After I placed my order I received a text today to get 20 percent off anything I would like to add to my order and when I clicked the link it would only let me add select items not ones I want.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 12, 2024
California
1 review
0 helpful votes
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Reorders
June 22, 2024
Updated review

My original order was just for eye gel. For some reason the pore stuff was ordered. I tried to cancel with no result. I probably will not not order this way again. I didn't want to spend that kind of money. Would like to return and get my money back.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 12, 2024

I didn't authorize the both products just the eyebrow gel. This happened the last time I ordered. It seems to get put in as I am ok'ing the purchase. I love this product but I don't think I'll be reordering.

Date of experience: June 12, 2024
New Hampshire
1 review
0 helpful votes
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Very easy to order.
June 22, 2024

It was easy and pretty simple to order. Took less than 5 minutes if you know what you're looking for.

Date of experience: June 12, 2024
Florida
1 review
0 helpful votes
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Somewhat great
June 22, 2024

I use the concealer and the serum religiously which I love. Tried the eye serum twice and twice the pump broke. Without the pump, the product dispenses uneven and just doesn't work.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 12, 2024
Pennsylvania
1 review
0 helpful votes
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Great experience
June 22, 2024

Great product, and exceptional service.
A problem occurred with my order, and the team corrected it immediately and issued a refund without question.

Date of experience: June 12, 2024
Oregon
1 review
0 helpful votes
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Navigation is a little clunky
June 22, 2024

Navigating was clunky. The dropdown menus would disappear before I could select what I actually wanted. Navigating between ordering foundation and other products was clunky. It took me way too long to order my products.

Date of experience: June 11, 2024
Canada
1 review
0 helpful votes
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Amazing
June 21, 2024

Very helpful and quick responses to questions and concerns. Knowledgeable support staff and very friendly.

Date of experience: June 11, 2024
Delaware
1 review
0 helpful votes
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Great company and products
June 21, 2024

I have been extremely satisfied with everything I have purchased so far. When I did have a minor issue customer service was nice and efficient.

Date of experience: June 11, 2024
Ohio
1 review
0 helpful votes
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Hello, I'm afraid the color is not a perfect match for me. It is too yellow/orange. It is not far off, just a little, but I would prefer to try another shade. Also, I thought it would be more glowy, but it is matte.
I'm not sure I have the correct primer either. It seems to settle in the lines and creases around my eyes.
I'm sorry, I really want to like it.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 11, 2024
Nevada
1 review
0 helpful votes
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I'm OBSESSED!
June 21, 2024

I cannot say enough about this 85/66 Sun Foam! It's the best self-tanner I have ever used by far! It goes on so evenly and leaves the perfect glow!

Date of experience: June 11, 2024
Rhode Island
1 review
0 helpful votes
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Incorrect item
June 21, 2024

I ordered an item and use my e-code then they asked me to buy another product for 20% off. I hit the wrong button and immediately said I didn't want the eyeliner but I was told it was too late.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 11, 2024
California
1 review
0 helpful votes
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No discount
June 21, 2024

Add stated if you subscribed you will get a discount which I didn't get at check out.

Date of experience: June 10, 2024
North Carolina
1 review
0 helpful votes
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Great customer service!
June 20, 2024

I purchased a shade I thought would be right but it turned out to be a little off. I emailed customer service, they responded within a couple minutes asking questions about what wasn't right and I already have a new replacement on the way at no charge! I'm very happy!

Date of experience: June 10, 2024
California
1 review
0 helpful votes
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Quick and easy
June 20, 2024

Easy to order, helpful matching. Quick to check out.
Great options to subscribe or to just do a one time purchase.

Date of experience: June 10, 2024
Colorado
1 review
0 helpful votes
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Love it
June 20, 2024

I have been using IL for about 4 years and this product is amazing 🤩 totally natural

Date of experience: June 10, 2024
Illinois
1 review
0 helpful votes
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Foundation
June 20, 2024

I love my foundation. It's easy to apply and feel and looks so natural.

Date of experience: June 10, 2024
Florida
1 review
0 helpful votes
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Great products & great service
June 20, 2024

I love how easy it is to order products & try b4 you buy. Although I have never returned anything. Not only are the products all great but the service is exceptional too. I feel like the team is so motivated by the goods they produce & sell that the good nrg carries through & is contagious!

Date of experience: June 10, 2024
Louisiana
1 review
0 helpful votes
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Like/dislike
June 20, 2024

Like the product. Don't like the vile name for one of the products. Very disappointing. It's disrespectful and disgusting that the company would use this to describe the product, "_____ I'm Flawless". What about "Sweet, I'm Flawless".

Date of experience: June 10, 2024