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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I Love this product! You can even see this difference when you apply!
I Am a mascara snob and hate trying new ones because they typically disappoint. I received black tie mascara with an order As a free gift, tried it and New from the first Swipe it Is amazing! It goes on, smooth, Separates the lashes And i Does not get Clumpy. The only thing that I can say negative about it is the brush not having bristles the way around. I Ordered icon mascara and cannot wait to try it!
I was excited to use a gift code that was emailed to me and the website did not let me use it. After I placed my order I received a text today to get 20 percent off anything I would like to add to my order and when I clicked the link it would only let me add select items not ones I want.
My original order was just for eye gel. For some reason the pore stuff was ordered. I tried to cancel with no result. I probably will not not order this way again. I didn't want to spend that kind of money. Would like to return and get my money back.
I didn't authorize the both products just the eyebrow gel. This happened the last time I ordered. It seems to get put in as I am ok'ing the purchase. I love this product but I don't think I'll be reordering.
It was easy and pretty simple to order. Took less than 5 minutes if you know what you're looking for.
I use the concealer and the serum religiously which I love. Tried the eye serum twice and twice the pump broke. Without the pump, the product dispenses uneven and just doesn't work.
Great product, and exceptional service.
A problem occurred with my order, and the team corrected it immediately and issued a refund without question.
Navigating was clunky. The dropdown menus would disappear before I could select what I actually wanted. Navigating between ordering foundation and other products was clunky. It took me way too long to order my products.
Very helpful and quick responses to questions and concerns. Knowledgeable support staff and very friendly.
I have been extremely satisfied with everything I have purchased so far. When I did have a minor issue customer service was nice and efficient.
Hello, I'm afraid the color is not a perfect match for me. It is too yellow/orange. It is not far off, just a little, but I would prefer to try another shade. Also, I thought it would be more glowy, but it is matte.
I'm not sure I have the correct primer either. It seems to settle in the lines and creases around my eyes.
I'm sorry, I really want to like it.
I cannot say enough about this 85/66 Sun Foam! It's the best self-tanner I have ever used by far! It goes on so evenly and leaves the perfect glow!
I ordered an item and use my e-code then they asked me to buy another product for 20% off. I hit the wrong button and immediately said I didn't want the eyeliner but I was told it was too late.
Add stated if you subscribed you will get a discount which I didn't get at check out.
I purchased a shade I thought would be right but it turned out to be a little off. I emailed customer service, they responded within a couple minutes asking questions about what wasn't right and I already have a new replacement on the way at no charge! I'm very happy!
Easy to order, helpful matching. Quick to check out.
Great options to subscribe or to just do a one time purchase.
I love my foundation. It's easy to apply and feel and looks so natural.
I love how easy it is to order products & try b4 you buy. Although I have never returned anything. Not only are the products all great but the service is exceptional too. I feel like the team is so motivated by the goods they produce & sell that the good nrg carries through & is contagious!
Like the product. Don't like the vile name for one of the products. Very disappointing. It's disrespectful and disgusting that the company would use this to describe the product, "_____ I'm Flawless". What about "Sweet, I'm Flawless".
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

