IKEA

I am an avid internet shopper. The most aweful on-line shopping site is IKEA. Great store but totally unacceptable on-line service. BE AWARE If you choose to purchase anything on-line with IKEA it is a nightmare to get help. I placed a very large order on-line. Immediately after purchasing I made a mistake and it took me 1 hour and 45 Minutes to get someone on the phone to cancel my order - then I placed the corrected order. Even though they sent me a order return email that same day I called I NEVER GOT THE $1200 CREDIT ON MY VISA. I called to see why 17 days later and I was on the phone for over 2 hours! (the "hold" time is ridiculous) Then, the Ikea employee said it takes 5- 10 days for your credit to go through. I told her it was already 17 days so their must be a problem and I want to speak with a manager. She put me on a long hold and said that the manager is not available. So, I wasted 2 hours and nothing happened.

It is now 23 days after the cancel date and no credit issued yet and my visa bill is due. I don't have 2 hours to sit on the phone waiting to talk to another unhelpful employee so perhaps they monitor their reviews. ON -Line IKEA sucks!

Placed an order on March 19th. Today is April12th and still no sign of our outdoor table set. We've tried to contact IKEA twice and waited over 20 min each time with no answer to where the product may be. We then asked for a refund and didn't get a response. Well, that's because we were hung up on... twice... Going to dispute the purchase with my credit card company and see if they can maybe get through. Unfortunatly I still want the set for our houseboat since it's a perfect piece for limited space but I just don't know what else to do now. I feel like Seinfeld... "No Delivery for You"

I made an in store purchase and asked to have my couch delivered because it would not fit in my car. The first delivery was not bad. However, once I opened the boxes and starting putting my couch together i noticed one piece had a huge hole in the wooden frame. So I called customer service, waited for 44 minutes. They offered to come pick up the bad piece and replace it, but told me a different person would call me to schedule a time. I waited a day for that call. And requested for a Tuesday evening due to my work schedule. He said, "at this time all I can do is put Tuesday 9-9 down but they will call you the day before to verify a 4 hour time frame and allow you to reschedule." I never received a phone call, but late at night I receive a txt saying they had a cancellation and asked if they can come early in the morning. I responded no, in the evening. Come Tuesday, they try to show up at my apartment while at work in the early afternoon. And I am being charged for not being there at the time of the delivery. Horrible communication skills and I've had a horrible time trying to just speak to anyone in customer service because they continually transfer me to different departments then I end up waiting 30+ minutes each time I'm transferred.

Ok, so just read their delivery FAQs - I was told to expect delivery yesterday, then got an email saying that delivery would be today between 9 a.m. and 9 p.m. I assumed with such a HUGE timeframe that there was no way they expected someoene to be home. Well, yes - they do. Luckily my 18 year old daughter had to be home today anyways as she wasn't feeling well, but she intentionally sat on the couch all morning waiting/hoping that her bed would be delivered. I get a voicemail while at work at 10:45 saying the trucks were at my house but that we were needing to reschedule because they couldn't reach me! In IKEA's FAQs, that you only see if you click on them and are not clearly stated in their email or when you order, someone 18+ has to be home and if the delivery has to be rescheduled you have to pay a redelivery fee. For one, who has 12 hours to sit at home waiting for a delivery? For two, someone was home and the delivery people were what - too lazy to knock on the door? NEVER ordering from them again!

Almost 3 weeks ago I made a very large purchase order with Ikea. Since then I have had 4 separate excuses as to why delivery could not be made. The delivery was first due on the monday. I did not get contacted as to why the delivery could not be made, and upon ringing on the tuesday, I was told excuse after excuse as to why the delivery was not made and informed that the delivery would be with us the next day. On the wednesday I received an email informing me that the delivery would not be with us until the thursday, so I rang up a second time. The second time, I was informed the true reason of the delayed delivery and of the lies told to me by the first customer service woman... a product was discontinued. By this time I had spent 2h 30 in 2 days on the phone to the Ikea Delivery service. I was informed at the end of the phone call with the supervisory manager of that branch, that I would receive the delivery on the following monday, (5 days wait). Monday came around and I received an email advising that the delivery would not be made. I rang up again to understand the second mistake and discovered that the order had not be processed by the branch and the Supervisory management had not followed the process to check it would be delivered on time. After a total of 3h 30mins on the phone, the delivery had been delayed for a second time to thursday. 2 and a half weeks since the order was first places!

I bought online an armoire (wardrobe). It was delivered by one person in two flat cartons. I asked if he would help to assemble it. No. First I would have to go to the store and pay for the service. Impossible to do it online. Ok so I tried for nine hours to assemble it. I only partially succeeded. I called IKEA and they said it is written that you have to be two people to assemble. Apparently there was an X on one guy, and two smiling guys looking at a pile of boards. That meant you had to be two people to assemble it. I tried to have it returned: they told me I had to return it myself, even though it would need a big truck to do that. Plus I would have to undo all I had done. I tried. Called back later that night and said it was impossible to undo. They said it was possible to return it but if I paid $50 it could be done, but I still would have to undo everything. Slept on it. Had resolved one problem overnight. Finally emailed my 2 kind neighbours to come to help me. We spent another 4 hours to assemble it and still the doors were unstable. The next day we finally finished it adding another hour. When I bought it online I was never offered the option to have it assembled. When I asked for it they said it was now impossible since the box had been opened. Had they told me I would have gladly paid de $83 extra to have it assembled, over the $99 to have it delivered. Their solution was for me to return it to the store and only then could I have paid for it to be assembled and redelivered

The company IKEA hired to deliver my shelves nalogistics decided they couldn't find my address which every other shipping company has found easily the last 15 years and then they said they couldn't contact the driver which probably never even tried to deliver our shelves. Now they say they might deliver them in a week but I wonder how that can happen since the nalogistics company can't find our address. The absolute worst day waiting for them to deliver our shelves

Ikea, apparently, thinks they're too big and successful to care about true, quality customer service. I bought 4 barstools online and it said i had to be home on a saturday between 9am and 5pm so we stayed home and waited for the delivery. At about 4:30pm, we opened the front door and found that the barstools had been delivered, in boxes, and they were MAILED to us. so, i wrote ikea an email telling them about my dissatisfaction about that mixup and all they wrote back to me was - it doesn't work that way. No sorries, no give-a-crap attitude, just deny that this happened to me. Ridiculous! Then, i open the barstools and put one together. I have my 84 year old mother sit in it and it collapsed 1/2 way! And it had nothing to do with me putting it together. It was the stool itself! So, i call ikea and wait the 45 minutes for someone to get on the line (they preface your extremely long wait on the phone by saying that they are very, very busy because their catalogue just came out so, tough luck for you and your wait... like that is a good excuse to be $#*!ty to your customers and have them wait on the phone for 45 minutes). When the chick gets on the phone, she tells me that i have to pay $50-some to have the barstools picked up. When i tell her about the issue and advise her that i should not have to pay for damaged items, she tells me that i have to have a picture to email her right then and there for them to approve before they will pick up the barstools. But then... they would just replace them with new ones. Well, i don't trust the quality of them so why would i want new ones? I want them returned because they are crap and i should not have to pay for them! So, she basically says - tough luck - and she refused to set up a pickup date until i can email her something to judge. So, i told her to just set up the pickup date because i'm not going to call back and wait another 45 minutes just to get the shaft again. I told her i'll pay the $50-some and then take it up with them later. So, she gives me another number that i have to call to pay the money and then, and only then, will they pick up the junk that they sold me. So, i call the number and have to go through 3 different cashiers because they can't get their $#*! together. Then, finally, when i'm able to pay one of them, they tell me that the delivery/pickup people will call me in a few days to set up the pickup! What the heck? All these hoops this company makes ME do because of THEIR crappy customer service and products is obviously from their overly high opinion of themselves. There are SO many other choices out there for furniture and SO many companies out there who want people's business, so that's where i'm headed and i'm taking anyone and everyone who will listen and hear about this cluster with me!

My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone. We were informed that item could not be canceled as it was already waiting for delivery. This item was not shipped out for at least another 3 days. When we did receive the delivery, item was damaged. They do not know how to safely package their shipment so they arrive undamaged. Again a 2 + hour hold on the phone revealed no response or answer. We had to drive 2 hours to the local IKEA to return item and 2 hours back. The IKEA store would not refund the delivery charge and said we had to receive that from IKEA online. After that, we gave up and vowed never to deal with IKEA online again!

Do NOT buy anything online for delivery. Waited in all morning, no driver arrived but we received a text stating our order had been delivered! Phoned IKEA apparently Driver couldn't find address! IKEA has delivered to this address on numerous occasions so it sits on their sat nav system- just a lazy driver who couldn't be bothered on a Sunday to deliver. Heartbroken 4 years old no new bed etc., had arranged for her old cot bed to picked up this morning so no bed for 4 yrs old to sleep in tonight. IKEA could only deliver in 5 days time or maybe at a push tomorrow but IKEA couldn't definitely confirm that; I would have to wait a couple of hours for the next phone call... We WILL NOT ever purchase from IKEA again. Off to buy a bed from John Lewis their customer service can never be faulted. They care about their customers.

Unfortunately will not be purchasing from IKEA anymore. I used to love their products due to their reasonable quality/price point. They did not ship all items on last order- paid $99 for delivery and did not even receive full delivery! Called them and they said they would send the missing pieces out- was told now that it won't arrive for another month- original order was placed in April! They think its fine to just keep a bunch of huge boxes waiting (because items cannot be built without the missing pieces). Was not offered any type of apology for their lack of attention-- Beware, Ikea does not care about their customers.