iHerbReviews 1,053

I have made about 29 purchases between 2014 -2016 and I haven't had much to complain.
The purchases have been 16 - 50. My purchases have gotten stuck in customs about 5-6 times. Usually that's happened when Iherb had free shipping, or when one of the items inside had been around 25. I guess Finnish customs let packages go easier even when their price is over 22.

They usually give little free stuff with the purchases, like pens, magnifying bookmarks and tote bags, which are kinda cute. I had one of the pens open in the package and it had sprayed ink everywhere though.

I usually buy makeup, hair products for curly hair, beauty products, ingredients for flax seed gel, oils and supplements. They once sent me an argan oil that had a rancid smell to it and they refunded my money. I like buying from Iherb because many of the products are usually over two times more expensive to buy from shops in Finland than from Iherb.

I bought some goat milk and colostrum from iHerb and when I received the items, there were not expiry dates on the products except a flimsy sticker stating the date of manufacture, which anyone can print and paste.
The funny thing is iHerb could indicate the expiry dates its website when the products itself do not have them. Duh?

I was planning to give them to my children but am sceptical of its safety. Those could have been expired goods since nothing is printed on the product packaging.

I feel cheated as I thought iHerb would do the due diligence on behalf of its customers since this is an online sale and we are not able to personally inspect the goods ourselves unlike buying in a physical store.

And the customer service took more than 1 month to reply and each time avoiding my questions about if iHerb had concocted those expiry dates on its website. Also refusing to extend the period of refund as they have a 60-day return policy, even though they are the ones who wasted more than 30 days of the return period.

Beware of this online store

After reading the reviews on this site, I think it's safe to say that the majority of iherb's international customers do not have a good experience.

Ordered from Australia, placed an order for discounted items and upon finalising the transaction, it showe AFTER I PAID that I had been charged full price. Tried to make the order another 2 times and each time had to cancel because the same thing happened. Looked at my bank account and saw I still had been charged. I also saw that that had been charged international transaction fees. There is absolutely NO WARNING that you will be charged international transaction fees. Extremely misleading also on the "total price" stated for orders. Emailed iherb about the situation, they told me in their own words that the total of transactions "is an estimated price" and that even though it shows your own currency for product prices it's is "to lessen the surcharge from your bank". Total B. S
Still currently trying to get my money back. Good luck to me

I ordered herbs from this company approximately £50...
I had to pay an extra £21 for vat and delivery charges. I am just fuming. Surely this Should be added to at the time of order. What a dishonest company.

... really like placing orders from iherb - get the products as ordered - good expiration dates - everything always packed well and received in good condition. And, the products arrive amazingly fast! I see lower star ratings, many from the Brits --- customs, delay and duty could cause irritation - this Irish American commiserates, although not going overboard. It's state robbery - get after your parliament for duty & custom changes... or move to the US - just don't bring your stricter prohibitive gun laws and regulations - it's bad enough here in The States.
In any event, I am able to highly recommend iherb.

If it weren't for this company's good customers service responsiveness, this would get a 1/5 star rating. However, each time they respond, it is a new person almost everytime and you have to re-explain the issue all over again, and their broken English is barely coherent. Their deceptive checkout system and sneaky emails basically stole $20 from me. If it was more money, I would describe the details, but its just not worth my time. Long story short: DON'T SHOP HERE.

There is no indication on iherb UK's website that you will have to pay Duty and VAT at British Customs for your goods. I've had a very unhelpful note from DHL arrived with no indication how to pay the £41.00! Duty on my shipment and, to adult insult to injury, have just had to spend the last hour holding the line, visiting various menus and transfers to call centres to pay this and organise delivery. Ordering from iherb has turned into a very expensive and time wasting debacle and I couldn't be more displeased.

When you choose the items and delivery options not a single word about import taxes and extra charges.
Actually you get an invoice and 10% credit for your next order.
You pay it and everything is OK

UNTIL several days later DHL texts you the following RANSOM message:

DHL would like to deliver a shipment with Waybill No *******890, however, £ XX is payable for Duty and VAT. Please make payment at www.dhl.co.uk/epayments.

Everything they do is legal but it is NOT professional.
Would not recommend iHerb to UK customers

I couldn't find anywhere on their website that I would be charged an extra £15 for VAT and DHL delivery, therefore, I won't be purchasing from IHerb again. To add to my annoyance, DHL have had my purchase for 3 weeks and I still haven't received it. They said they have tried to deliver 3 times, but I had no notification that they had tried to do so. They wouldn't leave my package in the secure place I specify on a note on my front door - every other company leaves packages, but not DHL without, I discovered after phoning them, a signed note giving the waybill number. It would have been so much cheaper and quicker to have purchased from Amazon!

After buying two lots of herbs at £10 each, already paying £8 for delivery then told to pay an extra £16 by customs the item became so expensive. I was told by their courrier on a web chat if I no longer wanted to pay then customs they would be returned free of charge so I agreed to do that. Nievely not knowing Iherb were charging me £30 for delivery. When Iherb told me there would be a charge I messaged them and contacted their courrier saying I would keep the herbs and pay the duties. The herbs were at my local depot 10 minutes away but Iherb for some reason then contacted them asking them to be returned to US. Now I have no herbs even though I paid for them. And Iherb are taking no responsibility over their part in this problem. With a web address of uk.iherb.com I did not realise nor feel the need to further look into seen if they were not based in the uk. For a big companie like Iherb I think a little customer service on this issue would have gone a long way! The value is not a big loss but I am upset at how things have not been resolved.

In my last review, I recommended that people were careful because of the potential import charges that a package could incur, even on a small package, so I was very careful with my last order, double checking that it wasn't over the maximum £15 so I wouldn't get charged. I had some reward points to use up so I think it came to around £15.96, and then when the £1.45 rewards were off it came to under £15. Sadly, I didn't know that iherb.com disclose the original price so I was charged again by royal mail and border force. It seemed utterly ridiculous considering it was only £0.96 over the £15 threshold, so I complained to both royal mail and border force. Borderforce are complete baby wipes and wouldn't budge, but I guess they would if the same happened to them, but royal mail were helpful and refunded me all the charges. This time I had only ordered a few lip balms and lip tints, so beware when ordering from iherb.com. Make sure that the £15 threshold is below even with any reward points deductions. iherb.com is especially useful for the Crazy Rumor lip balms, which I love and are use too expensive to order from eh crazyrumors website itself because of ridiculous shipping fees.

I have placed many orders through iHerb over the past few years, and they always have good prices on their products with very fast free shipping (available with $20+ orders). Their selection is good, although not perfect (but who has EVERYTHING you are looking for?) it is the best I have found. I like that I can rely on great value with the products that I get from them and it is shipped very quickly and packaged well every time.