iHerbReviews 1,053

I'm writing this because I am currently being ripped off by another Vitamin company: lol: I've dealt with iHerb for years, any minor problems I have had are sorted very quickly with an email. Any major have always been with the delivery, Auspost in particular, which is why I now use DHL to my door. 4 days usually. I have found the prices have gone up in some areas aside from the A$ decreasing in value. But their products are always miles from use by date, ordering etc is easy as, they don't spam me, postage door to door with DHL is much better than any site I have seen. And have always been nothing but completely professional.
I did have a problem in the UK but that was VAT and customs charges, which iHerb DO warn about and they can't possibly do anything about.
The ripping off, Ordered from another company, because iHerb were out of stock on a couple of items, prices per unit were cheaper, but DHL delivery was much more. It balanced out. They have sent me a shipped email but it is not showing up on DHL and in fact the tracking number they have given is nothing like any DHL tracking number I have ever seen plus scamming emails. Not looking good.
Moral here? Do your homework BEFORE you buy

IHerb replaced a whole order of mine that went astray, without any extra charges! And I had it within days. I think they are fabulous.!

Update I didn't end up being ripped off buy the other company, except that I obviously paid way too much for the very slow DHL to Australia delivery. I literally paid three times what I pay at iHerb for the 4 day delivery I get from iHerb which is door to door DHL. This one took three weeks. My items came into stock at iHerb during that time and I made not one but two orders and they came before the other vitamin place. So iHerb are definitely still top of my list. They are amazingly reliable. For my fellow Australians ask that your orders be marked as not to be passed on to Australia post. That is where your delays happen.

A great place to shop. My order was received promptly and completely. Very satisfied with the products - they are very high quality. I am actually about to submit another order!

I am updating my original review below... I finally received a call back from a manager at iHerb. He sounded sincerely sorry on behalf of the company, helped me personally, did what he said he would. I also asked him to explain to the powers that be, that they need to bring back phone support. I am sticking with my 1 star rating for iHerb because after many months of waiting to see whether they will bring back phone support or not, iHerb has not!

Original Review:
I am... Oops, I meant I was a loyal iHerb customer for about a decade, and was very satisfied until recently. You never really know who you are dealing with until there is an issue. An item was missing from a recent order No problem. The problem is that trying to get the issue resolved turned into a mountain of necessary extra work and aggravation. I ended up going back and forth for almost one week with iHerb though email because the representative did not seem to comprehend what I was requesting, no matter how clearly I communicated my needs. Deciding that I need to put an end to this runaround, I decided to call. I found out that iHerb no longer offers phone support A growing trend today among businesses, a foolish one, at that. Forced to write, I thought I would try the only other option, live chat. I explained to the chat rep that I have a serious health issue and therefore typing is extremely difficult and taxing for me, and kindly requested that they make an exception and grant me phone support, but was denied. I asked for a manager and was told that one was not available. I requested that when a manager becomes available, that they contact me. That was 24-hours ago and still nada. Also, my issue is still unresolved. Aside from the considerable aggravation and loss of time over an extremely simple and straightforward issue, what does it say about a company if they will not accommodate a sick or handicapped person!?

Super happy with iHerb. Nice prices, excellent selection and fast shipping. I also found a coupon code, which allowed me to save $5 and my first order was almost free!

I live in Canada and I ordered prenatal vitamins from iherb. However, when it got to customs the package was hold. In the meantime, I read horrible reviews about the vitamins I was about to consume and I decided to refuse the package and ask for a refund. IHerb contacted me a week after I requested a refund, saying if I refused a package, then I would not get a refund back. I would have to "pay and accept the package" and then "pay to send it back" and then, when iHerb received my product, they would refund me with my initial cost less 20%. IHERB ARE insanely irresponsible and not honest. NEVER BUY FROM THEM.

They used to have great service when the company was still small. Now they are a billion dollar business shipping worldwide and the service has became very poor. Don't be fooled by their cheap shipping rates as their product prices are much higher than other companies. I had bad experience of never received my order and there is no phone number to call them, and no refund. Emails to their customer service got no or very late reply. Why a big company does not give you a number to call them? My advice to you - do not buy from this company, especially for international customers. There are many other companies selling supplements online are much more reliable. I had been their customer for over 10 years until now their service has deteriorated so much that I have to buy from another company whose shipping cost is a bit higher but the product prices are generally lower and they have a 800 number you can call with refund if order lost.

International customers beware. I ordered $42 worth of products to Finland with DHL express shipping. Shipping was only $8 which seemed like a good deal. Boy was I wrong. I received an sms from DHL that I need to pay duty and VAT on my order AND a 25 Euro service fee to DHL! I can live with the duties and taxes, sometimes they happen when you shop outside the EU. But a 25 euro service fee to DHL is just plain outrageous. I searched the internet and it seems that DHL hands over all iHerb packages to the customs at least here in Finland. It is very suspicious since usually only a fraction of express packages from the US or elsewhere are caught in the customs. It seems that iHerb and DHL are running a scam where iHerb lists a low shipping cost on their website but then DHL makes their money with a ridiculous service fee. IHerb prices aren't that low to begin with but they have some product lines that I like. Now with all these extra fees I paid 2-3 times what I would pay for similar products here in Finland. Needless to say I'm very disappointed with both iHerb and DHL and try to avoid both in the future at all costs.

I am a huge fan and use this site to buy my supplements whether I am in the US or abroad. The items usually ship quickly and the cost of traceable shipping is normally between $4 - $8.00. Of course, if I'm outside the US there may be customs/duties/taxes, but that is normal and has nothing to do with iherb itself. I have been using them for 5 years and will continue to do so. I see many comments here by people who are angry because they didn't know they had to pay taxes when the goods arrived--that is very common in international commerce has nothing to do with iherb itself.

Easy to navigate website, great selection of quality products, ordering was very easy, super fast shipment.

This is the worst service ever-If you wanna save time and your mind, please stay away from this seller. I ordered medicines worth of 100 dollars (because I had an injury and had nobody to go buy me drugs, so thought to save some peace of mind by ordering online) and its been over a month and a half and still haven't received those. No tracking is given, although some tracking number is given but then it is said that it cannot be tracked. I am not sure if I will ever received it. I am not sure if they are legitimate business or trying to just hoax money... Take my advice-NEVER BUY FROM THIS SELLER.

This company make their own supplements under the name of California Gold Nutrition. I ordered a C0Q10 but when it arrived I noticed it contained modified food starch. I wrote to customer service to enquire what it was made from and if it was GMO. I have had 6 messages back from someone sounding like they are screaming at me and asking me why I am asking this and where do I get my information. I keep writing back saying I am not accusing them of anything but asking. Finally she answered saying it is corn starch so I wrote back asking where they purchase it if it is not GMO, all I got back was another email 'screaming' at me again asking me where I get my information. This company seriously has something going on and say on their home page, that they don't use GMO wherever possible. As corn in the US is 90% GMO I have to assume this product contains GMO and I am throwing it away. They are unbelievably impossible to speak to and very rude.

If I could give them ten stars I would. IHerb is an awesome company to shop. They have just about anything you could want and the customer service is great. It seems like the prices are always better than anywhere else!

Ordered some room spray for £24 and paid £8 delivery, when it got here I was asked to pay £17 in duty. This was not mentioned clearly when I bought it and it was on on the total cost, very misleading. I refused the order and sent it back and asked for a refund. The company said it was explained on the website (hidden somewhere not obvious when you go through the buying process) and that I could have a refund minus the cost to ship it back to them! Stay away from this company, they should explain this in big bold letters the whole way through the buying process, you don't find out until the produce gets here and DHL try to charge extra for VAT and then YOU have to pay for it being returned when it is not your mistake. Really really bad. Unacceptable