iHerbReviews 1,053

I felt I should write this, as so many people are marking down the stars because of customs duty. I really can't believe that people blame the seller when they incur customs duty to pay. Customers are the importers and liable for duty charges - as is any importer of any item over the value of £135. VAT starts at £15. You don't just pay duty at airports when you come home from holiday - you pay it for any item that you bring in, or have sent into this country which exceeds the allowed value.

One review said there was no indication that they were based in the USA. Surely US dollars would be a clue, and the address is clear - Perris, California.

IHerb do not have UK stock. All my parcels have arrived with US postage. My orders are usually roughly £30 with £12 postage, and on those figures there is no customs duty to pay. Parcels usually arrive in 10 to 12 days.

One review mentioned UK trading law. That only applies with UK compnies, so US companies do not fall under it's duresdiction.

I find the value of suppliments second to none. I have never had a problem with an order, and never had cause to complain.

When buying from abroad, check the laws of the land regarding customs duty and VAT, and don't blame the seller. He has no control over what our own govermnent charges for importing items from abroad.

I still give iherb 5 stars for value, customer service and delivery.

Bought some Innate vitamin pills from iHerb. Pills arrived in a timely fashion but upon inspection found many pills broken & crumbled. Color was not consistent with past innate vitamin pills purchased elsewhere. Contacted iHerb with my concerns but was put off for nearly a month by the numerous emails they sent me suggesting they would contact their supplier for a solution. Finally contacted PayPay & launched a complaint against iHerb. PayPal contacted them but they never responded. Eventually, PayPal notified me that iHerb would refund my money.
I would strongly suggest avoiding doing business with iHerb.

The website I went to was uk.iherb.com and everything on the website mentioned the UK and all prices were in GBP. I had no reason to think that the goods would be coming from anywhere other than the uk and I was only interested in purchasing from the UK. Less than 24 hours after ordering I received an email explaining I would need to pay an additional £20 upon delivery, which is basically another 50% of the cost, due to import taxes.
When I complained to the company and asked to cancel my order, I was told that can only be done prior to shipment (so within a few hours of me actually placing the order), that their website automatically corrects itself for the local market and they are not in charge of customs charges.

I have explained that under the Distance Selling Regulations consumers have a 7 day cooling off period in which to cancel and receive a refund. I am awaiting their response.

But do not shop with these people, it is not even clear what country they are operating in, they seem to process orders very quickly to avoid having to make refunds when people realise they will be stung for taxes and they are not interested in customers at all.

DO NOT CHOOSE DHL as shipping choice they are the ones ripping you off. I have only used them once to ship to the UK and ended paying over half the order price. They are the only shipping company not issuing an invoice with a breakdown of tax and duty they are collecting.
I use the basic airmail and yes it can take several weeks but usually no extra tax is collected.
There is nothing wrong with Iherb company, I have always found them reliable, always shipping the order out the same day i order.

I did 1st order from Iherb and only afterwards read this site.
After reading I was real nervous about the delivery.
But everything went great. I invited staff in $70 (price in Israel, about $250) plus $8 of quick delivery (mail).
Site said delivery time July 21 till Aug 4. It arrived on July 21st. No custom no VAT (Israeli tax authorities are very tough in this and still).
All staff arrived as I requestd and it was packeged in good strong box. The strange thing was that plastic bottles were gust sitting in the box so when I shooked the box it ran the box and made noise like clapper. No problem with that as the bottles are plastic. There was also a clothespeg?.
Tracking system was also good (Fedex mail) exept for for final stage. It showed that the box arrive to Israel, it said in and out of custom and the day after it said delivery unknown.
Those was the point I went to read and didn't find help (and arrived to that site).
Finnaly I read that once box arrives to locak mail it disappears from the traking system and this is exactly what happened just that instead of saying delivered to local mail it said unkown mail or alike.
I'm happy with level of service and product and will order soon.
Erez

I placed my order on June 18 and they shipped it that exact same day, which shocked me cause it was a Saturday. My order arrived today, June 22! Very happy with my raw honey, Himalayan salt, and African black soap.

Their online store has a wide range of dietary supplements, herbs, beauty products, and health foods to name a few items. And some not so healthy foods (try the Chocolove bars ;).

On a side note, iHerb is the only place I can find the Alba Botanica products for a reasonable price. Even online retailers like Amazon cost more and don't even get me started on the absurd markup by my local stores.

Definitely recommend iHerb.com for the variety, price and fast shipping.

Ordered from here as the prices were competitive, however got a text from DHL asking for an extra £18 in duty and VAT.

I was never made aware of this and and wrote to i herb, in response I receive a copy and paste email that points to custom charges etc and simply Ignored my concerns.

They even refused to cancel my order even though the DHL website said that my parcel had not yet been picked up.

The only option they left me with was to receive the item and post it back to them and even then they would minus the shipping cost, which is in affect nothing other than forceing the customer to keep the product.

It's cheaper to keep the items.

It would have been cheaper to keep the order then ship back and have the shipping deducting

Horredenuos, inefficient customer service! Stay Away!

I ordered through iherb uk. Since I ordered I have received numerous emails form DHL to say that I need to pay £19 in VAT & DUTY! There is nothing about this on their website and it seems from a quick google search that 100's of people are falling foul of this! They are scammers. I'm going to have to pay on advice from other consumers who say that it you don't accept the package you lose your money. STAY AWAY!
If you reply to this iherb, don't say it has nothing to do with you because it has EVERYTHING to do with you... scammers!