iHerbReviews 1,053

DO NOT PURCHASE FROM THIS COMPANY IF YOU ARE IN THE UK. They advertise low cost shipping to the UK and then proceed to completely mislead you. I have been ripped off to the tune of £20 in charges and the Courier will not delivery your goods if you don't pay them this charge on delivery. When I contacted customer services it became apparent that I received a standard reply to a complaint they must receive every day. It is NOT clear on the website how much the fees will be from the delivery companies that THEY choose to offer for delivery and their well scripted response is that it's the customer (obviously unenlightened) who chooses the delivery company and accepts the charges without even knowing how much they are. This would be illegal in the UK as my contract would be with the supplier and their contract would be with the delivery company!

As others have written, iHerb does not follow-through with orders. I placed an order for nearly $400 USD and it got cancelled because I supposedly need to respond to another verification email, even though I was literally on the Live Chat with a rep as I was making the order to ensure it would reach my colleague in time for him to bring it to me. When I unhappily discovered that my order never reached my colleague, I contacted iHerb again, and wasted another half an hour of my time to explain to Ms. Glyn Angeles that the first rep had completely cancelled my original order without informing me that this action would change the delivery date (even though the first order was placed only around 12 hours before). For the 'inconvenience' of not receiving my order, Ms. Glyn Angeles offered me an insulting $5 off my next order! Good luck keeping customers with this sort of excuses and no guarantee!

Tried many, but have now settled on using IHerb. Their prices are excellent, and delivery charges to Israel very reasonable and well packaged. Had the odd query, promptly resolved by email and phone. The local postal service has usually been the spanner in the works.

I expect how the local postal service works has a big effect on the ultimate process. If your shipment exceeds the local duty allowance ($75 here) it could be surcharged. IHerb use a DHL franked postal service which is very quick (7-10) days but has a weight limit which can be confusing on the website, and on arrival is handled by the local postal service. There are quirks in this process unless you know the ropes, so new users may get a bit confused.

Highly Recomended.

I've been buying at iherb since forever and I never had an issue until my last order. So my order never arrived, I contact them and they told me they will refund my money so I thought yay! The next day they send me an email telling me that I'd have to buy something in order to get my refund (so far so good) so I did my little shopping, send an email letting them know that I had placed a new order so they could do my refund. I never heard from them until 10 days later, I sent an email asking where was my refund and they answered me that they've already made the refund the following day of my purchase (they never did) I ask about a receipt or something to prove that and they told me sorry can't do that and to contact my bank. What a great company! To say I'm never buying from them is an understatement.

Package came on time, but turned up with a very grumpy delivery man from DHL Express who demanded I give him £16 for the package. I'd already paid £10.68 for delivery and so was a little shocked and felt like I was being robbed. There was NO mention of this extra cost anywhere! It didn't help that the delivery man was incredibly short with me, when I was very polite to him, considering he just took £16 off me! So I sort of felt like I'd been slapped in the face and robbed by the DHL delivery man. Rude. Not worth the products at all.

Following my complaint posted on Friday regarding having to pay horrendous customs charges and VAT which I did not know about when ordering the goods from what I thought was a UK website, the company emailed me today to say that it would cost me £ 48 to return the goods to them. I have refused the delivery and asked DHL to return them - so iHerb will charge £ 48 for this.

My original order cost £ 24.99!

This is getting more disgusting by the day.