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iHerb Reviews Summary
iHerb has a rating of 1.6 stars from 1,053 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 518th among Vitamins & Supplements sites.
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I have tried to confirm me email 30 times, you have 60 seconds to enter code but it trakes 10 mins for the email to come through. So you go back around the loop again. Not able to send them a message without getting a stupid robot trying to direct you around in circles. I have used this place before had no problems. My order was sent back because the courier driver left the ( not delivered note) in a bad place got send back to you. Then when i requested delivery again it was denied. I have no idea why and again they are not able to contact me as i am not able to verify my email due to there stupid 60sec rule on the confirmation when it takes 10 - 15 mins for the email to come through.
After I had paid all the 13 supplements, they suddenly closed my account. I tried to send email to their customer service but it kept kicking me out. You stole money from a person who is suffering from graves disease!
Dear Valued Customer,
We apologize for this matter and are glad to help. We do our best to actively detect and prevent any suspicious activity. However, in this instance, your account was flagged and deactivated incorrectly. As a result, the order was cancelled, never shipped, and payment was never processed. Payment is never received by iHerb until after orders have shipped from our fulfilment centers. In our efforts to keep the shopping experience as safe and private for our customers as possible, we sometimes may make mistakes, this instance being one of them. We sincerely apologize for this incident and have reactivated your account.
We wish you the best of health and, should you have any further questions or concerns, please don't hesitate to contact our Customer Support team.
This is not a real company. I never received my product! This is a scam! Do not order from them! I am trying to find a way to report them for scamming folks!
Dear Valued Customer,
We want to help with this matter but need the order number in order to do so. May you please either message us directly on SiteJabber with that information or contact our Customer Support team? We are standing by to help and hope to hear from you soon.
I received my order from Iherb and it was very poorly packaged, the packages were torn, the curry seasoning came with an open protective cover, and the apricot jam leaked, this experience with the order is terrible for me, and I want to return the order and get a refund. I made a request for a refund of the order, but they rejected it,. I am contacting my bank to solve this problem. Do not order anything here, they are not responsible for the quality of delivery and do not want to accept a return of an item that was delivered to you damaged. THIS IS A SCAM!Save your money! Do not buy anything from this company, there are many online stores that conduct their business well and have excellent customer service!
Dear Valued Customer,
We never want something like this to occur and we apologize. We want to review any decision previously made in an effort to further help you. However, we need the order number in order for us to do so. May you please provide that in an updated version of this review? Once received, we will gladly expedite this matter.
We are standing by to help and hope to hear from you soon.
I received the wrong product ( collagen power) Tried 3 xs emailing with pictures. All I receive back are repeated emails for the same request. I am now going to call my credit card Co and dispute the charge for not receiving the correct item.
Dear Valued Customer,
We want to help, however, we need photos of the barcode which also discloses the SKU number. This needs to be checked to reference items in our inventory to track any possible error made. Please provide this to our customer support team and they will gladly assist you further. You may also, provide this and the order number through a direct message on SiteJabber and we will expedite this matter.
We are standing by to help and hope to hear from you soon.
I bought 3 bottles each of 2 products. They shipped quickly but one bottle was missing. The only customer support they offer is chatting with an automated Bot. The "missing item" option is not available so I could not get the missing product. They offer reshipping but require you to ship back what you purchased first, absurd! There is no way to talk to a human. I'll never buy from them again. It is borderline a scam operation. Customer service in non-existent.
Dear Valued Customer,
We sincerely apologize for what you have reported and want to help. However, we need the order number in order for us to do so. May you please provide this? Simply message us privately here on SiteJabber with the order number and the missing product name. This has to be done because SiteJabber blocks any order numbers from being provided in reviews. We are standing by to help and hope to hear from you soon.
I've purchase numerous items from this app, and most are all subscribe and save. I am getting daily reminders that there are things in my cart. That needs to stop. I have addressed this personally with this company to know Avail. I just prevented myself from extra costs. As I was ready to go ahead and purchase items, and then realized that they were subscribed and save. I Purchase from other retailers as well, so its not all that easy to keep up with. You're not reading your reviews;1 you're not reading your emails. You have 0 customer service. This is pretty pathetic for healthcare items. I would really appreciate someone responding to this and acknowledging the issues that you have. I'm not sure why Swanson is allowing you to have their items on the app.
Dear Valued Customer,
We are sorry for this experience and this issue has been escalated to the appropriate teams for awareness, as well as, review. We always listen to our customers and take everything they say seriously, without exception. Your shopping experience is our highest priority and we will continue to pursue excellence while keeping the customer in focus.
Again, we apologize for the frequency of this message and this is undergoing review. We wish you the best of health and hope you decide to give us another chance in the future.
I've always ordered from Amazon and Vitacost, but I thought I would give iHerb a try since there free shipping limit is lower than Vitacost. It's not worth it. It is very difficult to get to live person to help you. You have to waste so much time to figure out their stupid virtual assistant in order to get to someone, but sometimes that doesn't even help. Note: Their return policy is not great. You have to submit a request, and if they deny your request, you have to pay money to ship it back to them. They DO NOT offer a free return unlike many, many online retailers out there. I purchased a new CosRx snail cream to try, and it gave me a reaction but now it's not worth it for me to ship it back. I should have just bought it on Ulta or Amazon instead. Lesson learned.
Dear Valued Customer,
We are sorry you had a reaction to the product you purchased. We'd love to review any previous decision in an effort to further assist you. However, we need the order number in order to do so. May you please message us directly here on SiteJabber with the order number and any pertinent details? Once received, we will expedite this matter.
We are standing by to help and hope to hear from you soon.
Don't do it. You can't reach anyone. No invoice comes in the box. No email is sent to confirm order. No order number is given.they won't help with problems which we had with all items. Ripped off
Dear Valued Customer,
We sincerely apologize for any issues and we want to help. However, without the order number provided with this review, we are unable to do so. SiteJabber won't let you post the order number in this review but you may message us directly on SiteJabber with the order number of concern. Once received, we can expedite this matter to review any previous action on our part. We hope to hear from you soon and are standing by to help.
This company has gone downhill very fast recently. They always mess up orders and customer service does nothing to try to fix it. From delayed shipping to errors that cause the package to be stuck midway for weeks, I've seen it all. It's a sham cause they use to be decent. Now every time I want to place an order I think twice about it. Shame on them
Dear Valued Customer,
We are sorry to hear of the issues with your past orders that you have reported. Our teams work tirelessly to ensure the best shopping experience occurs for every customer. There is always room for improvement, however, and we assure you that our pursuit of excellence will not stop. If you ever need any help, please don't hesitate to contact our Customer Support team who is always standing by to help.
I have used iHerb many times with no issues until recently. My product was not delivered. The courier had come to the house but no card was left nor did they call. I received notification by email that ended up in junk. By the time I contacted them the product was back in the US. iHerb are near impossible to contact. They said to contact the courier, the courier said to contact iherb as they didn't have the product. $100 down the toilet - not very happy
Dear Valued Customer,
We are sorry to hear this and we want to help. However, without the order number we are unable to do so. May you please provide that in a direct message to us here or by contacting our Customer Support team? To contact our Customer Support team, simply go to our Customer Service page a select 'Write a message'. Complete the form and submit it. After doing so, in a few short hours an agent will respond.
We are standing by to help and hope to hear from you soon.
The site said my package was delivered. I didn't get it. I can't figure out how to talk to an actual employee. The refund options don't include package wasn't delivered. Can't get help. No vitamins and they still have my money. Not at all pleased. They should get customer service or shut the doors.
Dear Valued Customer,
We are sorry to hear of the issues mentioned in your review. We do have Customer Support, however. We offer a 24/7 Virtual Assistant that can answer common questions, as well as, live chat support during the available posted hours and 24/7 email support. Regardless, we want to help but need the order number in order to assist you further. May you please directly message us with the order number? If more comfortable doing so, you may go to our Customer Support page and select 'Write a message'. After submitting this ticket, an agent ca assist you further.
We are standing by to help and hope to hear from you soon.
No phone # to contact. No working email. Somehow I was able to reach out to them, received the email telling me that my return should be approved and after that I would get a shipping label. I waited a few days, then contacted them again. My message came back undelivered. They blocked out my messages. I will send a complaint to BBB.
Dear Valued Customer,
We apologize for what you have reported in your review and want to help. May you please direct message us here on SiteJabber with your order number? Providing it in an updated review will not work as SiteJabber blocks out the numbers. Once received, we should be able to expedite this matter in an attempt to help you.
We hope to hear from you soon and are standing by to help.
Charged my PayPal account immediately but never provided shipping confirmation (never shipped)
1-Customer service phone on invoice and PayPal profile is not valid
2-Customer service email on invoice and PayPal profile is not valid
3-email to iHerb generates automated reply with link to auto reply system which puts you into a loop of non-answers to your questions.
4-All considered the system is designed prevent customer support.
Dear Valued Customer,
We are sorry to hear of this and want to help. You should be able to contact us by going to our Customer Support page and selecting 'Write a message'. Complete the form and submit it. After doing so, please allow a few hours for a trained agent to assist you. If not comfortable doing this, you may also message us directly on SiteJabber and provide the email or phone number associated with your iHerb account. Once received, we should be able to assist you further.
We are standing by to help and hope to hear from you soon.
I ordered products on May 13. The package has never been delivered. IHerb does not seem to care. They sent me an email saying they are not responsible to issue refunds or reship orders. I have been in contact with the shipping company that iHerb hired to ship product to me and they say they will ship when it is returned to them. So where is it now? Why do I not have it and why does iHerb not care about customer service? Research shows it is cheaper to retain customers. But they are not even trying! I will never shop with them again and suggest you find another company to buy from.
Dear Valued Customer,
We never want customers to have any problems while shopping with us and want to help. May you please provide the order number in a direct message to us on SiteJabber so we may assist you? Once received, we will expedite this matter to quickly resolve the problem.
We hope to hear from you soon and are standing by to help.
I ordered through them. Said delivered, never came, then I complained and asked for a refund, they only gave me a paryiap.tefund. I left a review and it was blocked. Scares me for future reviews that a company can just hide all the negative for consumers.
Dear Valued Customer,
We are sorry to hear this and want to help. However, we need the order number in order to do so. May you please provide the order number in a direct message to us on SiteJabber so that we may review any decision previously made? Once received, we can expedite this matter.
Regarding the removal of reviews, product reviews are supposed to be about the products themselves, not an channel for customer care. If needing any support, please go to our Contact Us page and submit a support ticket or chat with one of our agents during the live chat hours posted.
We hope to hear from you soon and are standing by to help.
Codeage's beef kidney is a fantastic DAO supplement for people with histamine problems. I've been using it for years and recently switched to iHerb as they offer it at a lower price than other suppliers. NEVER AGAIN. The product iHerb supplied was grey and full of mould flecks. Meanwhile, the Codeage I bought from a different supplier was completely fine (standard red-brown). When I complained to iHerb and asked for a replacement they claimed their product was perfectly normal and refused to give me a refund. The iHerb product is clearly not safe for consumption and I will never be buying from them again. I'd give zero stars if I could.
Dear Valued Customer,
We never want anyone to have concerns with any product we retail. However, we can assure you this product is authentic and sourced directly from the manufacturer to ensure authenticity. The manufacturer may have changed the manufacturing technique, the ingredients, proportions, etc. and we recommend contacting them directly to address your concerns. Links to the manufacturer's website with their contact information to address questions or concerns such as this may be found on the product page of our site. Also, we have extremely high turnover due to large order volume so we can assure that this product is fresh and recently manufactured.
Regardless, we would love to review any decision previously made by our trained agents and kindly request that you please provide the order number in a direct message to us on SiteJabber. Once received, we will be able to expedite this issue in an attempt to help you as quickly as possible.
We hope to hear from you soon and are standing by to help.
Placed an order at 828a.m. Within 2 minutes, I realized this was NOT the product I wanted/needed. I attempted to cancel the order on the website, by CALLING their contact phone # & replying to the order confirmation email. NOTHING worked. Their phone # states WE DO NOT ACCEPT calls or orders... go to the website. The LINKS that supposedly are intended to do what you ask DO NOT work. Never rec'd reply yet SAID it shipped and in fact ONLY a label was created & it DIDN"T ship. I will NEVER order from tthem again... HORRIBLE lack of availability., Very USER UNFRIENDLY website.
Dear Valued Customer,
We'd love to help you but need the order number in order to do so. May you please provide the order number in a direct message on SiteJabber? You may also go to our Customer Service page and choose to contact us by sending an email. We offer 24/7 email support, live chat during the available posted hours, and a chatbot which can answer the most common questions. We hope to hear from you soon and are standing by to help.
I ordered 4 bottles or Ashwagandha gel caps I didn't receive order even though it says delivered and they will not return money or reship order.
Dear Valued Customer,
We are sorry for this inconvenience and want to help. However, we need the order number in order for us to help you further. May you please either directly message us here on SiteJabber with the order number or contact our Customer Support team with this information? We are standing by to help and hope to hear from you shortly.
I have been trying to contact iherb for an hour. There is no record of my email or mobile phone yet they are emailing me regularly. There is no one you can talk to and you have to sign in to get a live person. But you can't sign in without your email or phone which they say they don't have. I will never order another thing from this company. It is too hard to get help from them!
Dear Valued Customer,
We'd love to help and apologize for any inconvenience. Please message us directly on SiteJabber with the email and phone number you believe is associated with an iHerb account so we can look into this further. You may also log in to your account, go to your account's Communication Preferences and opt out of receiving any communication from us. This should resolve the issue.
We hope we have helped and are standing by in case you need more support.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
We are sorry to hear of this and understand the frustrations that must be occurring. We suggest using a different internet source or a faster internet connection. Emails are triggered automatically but something must be preventing it from arriving to your inbox in the desired time. We also offer a text message verification as well. However, we would need further information to fully understand the problem. We suggest contacting our Customer Support team who should be able to assist you further with any issue you may be needing help with. Simply go to our Contact Us/Customer Support page and choose to either talk to an agent during the available live chat hours or to write us a message and an agent will respond in just a short period.
We are standing by to help and hope to hear from you soon.