iHerbReviews 1,053

I placed an order a few days ago. The very next day, I tried login to possibly buy more product and received the " suspicious activity " prompt. One Day and there's suspicious activity on my account? Then I went through the ineffective chat bottle.
Today, two days after I created my account it is now deactivated. Now I have to write here because I cannot contact the business.
Let me tell you something. Before you reply with your copy and paste "We are sorry..." to this know that I have the Florida Attorney General's personal number in my contacts and met the governor several times. I am supposed to receive my package by tomorrow.
You may be an international company, but you are stealing from Floridians. If you want to avoid an expensive world of hurt my advice to you is to overnight deliver every order placed this week from the state of Florida. My bank shows that you took the money. I'm not waiting 7-10 days to get it back. Send the product you agreed to send or face the consequences of not being able to do business in one of the largest states that is continually growing in population.

I think I made myself clear, send every order placed this week from Florida, I'm not going to let you off the hook and take care of my order while you rip my fellow citizens off. Figure it out.

I ORDERED IN AUGUST AND CHOSE AUTOSHIP. I HAVE BEEN TRYING TO CANCEL BUT THERE IS NO RECORD OF MY EMAILS OR PHONE NUMBER. THE CHAT BOT CUSTOMER SERVICE SAID I HAVE TO CREATE NEW ACCOUNT WHICH MEANS I HAVE NO ACCES TO THE ORDERS THEY ARE CHARGING ON MY CREDIT CARD! THERE ARE NO EMAILS FOR ORDERS SHIPPED JUST A CHARGE ON MY CREDIT CARD. MY CREDIT CARD COMPANY SPENT AN HOUR ON PHONE TRYING TO HELP ME AND AS SOON AS CHARGES HIT THEY ARE GOING TO DISPUTE. I HAVE SENT SEVERAL MESSAGES BUT HEAR FROM NO HUMANS ONLY CHAT BOTS. DO NOT I REPEAT NOT BUY FROM THEM. I CANT GET THE LAST 4 HOURS OF MY LIFE BACK TRYING TO RESOLVE. THIS COMPANY SHOULD BE UNDER INVESTIGATION FOR FRUADULENT PRACTICES. YOU CREDIT CARD INFORMATION IS NOT SECURE...THEY WILL JUST KEEP CHARGING

My account was blocked after successfully placing an order and they charged to my Cc. Later they informed me it was due to suspicious login and order rejected yet there no one informed in advance. I requested to place the order again otherwise refund the money back to my account. No Response at all. Meantime dramatic automated emails receiving about they're trying to charge to my card again to place the order yet declined. So Disappointed :( :( :(

The company lacks the most important element - technical support. After purchasing the goods, it makes no sense to contact them, they shift responsibility to the delivery company in every possible way and do not help the buyer in any way. The refund or resending of the goods was refused for the reason that the parcel was allegedly delivered. In fact, no one contacted me, the package is in an unknown direction. I'm trying to find her, but so far to no avail. All Iherb help is in the photo. Order number *******.

The worst ever shipping experience with my order. No information on the shipper website.
Waste of time and energy.

Iherb takes your money and does not take any responsibility of your order is not received.

I have spent over $200 and a month later still have not received my orders. Iherb took no responsibility and will not reship or refund. Instead they reply with "contact our carriers"

Their carriers have NO contact info. And it should not be the responsibility of the customer to track their order. It is iherb who hired them. They need to follow up!

There is no number to call iherb nor person to talk to.

Do not order from them unless you want your money stolen

IHerb sent me 3 of the wrong products and it's quite the rigamarole trying to figure out how to chat and they don't have a customer service number. I wouldn't recommend iHerb.

My order was supposed to be delivered on the 20th of January. And the tracking option just says the package was shipped on the 10th of January by the courier Geodis and has apparently cleared customs. Seems to be no current way available to reach IHerb support service, live chat doesn't work or the email service.

I purchased one product one time. They singed me for renewal. I cannot reach any one to call and cancell. FRAUD

I had an order I placed where 2 items were on special and the total was $21.55. It showed this total including tax and shipping. When I clicked on check out tab, it brought me to another screen were the total was around $23.05. There were no changes in tax or shipping, so the price of the items had changed behind the scenes. When I went back to the item pages where the items were listed as being on sale minutes earlier, the sale was no longer showing. This is a bait and switch tactic, as both items were supposed to be on sale. Buyer beware! And always check the prices/total in the cart with the information shown in the checkout area. Please refer to the attached pics to see the pricing show in the cart vs the pricing shown when I checked out. Not cool!

Placed my order, shipping 18-20 it gave me. Never received a tracking so i logged in my account is blocked due to "suspicious activity" i don't know why. Used virtual chat that doesn't work submitted 3 tickets no response. Spent 300$ and need my order or refund. Order # *******
I can't find a number for them and not sure if they are even legit.

0 stars. I tried to order something... Couldn't remember if I had an account so tried to get a verification code to reset my password - this code never arrived. Tried to make contact via live agent (after determining phone contact impossible)... "live" agent was never live, only virtual. Will never buy from this place.

I have been buying from them for years and was SHOCKED to see that after I filled my cart and THEN logged in, I saw items that were "in stock" and "available" suddenly go "out of stock," and worse, I had some supplements increase in price 45%!

Small sad story:
I have made order with some available items on iherb website

After 2 days they cancelled half of the items

I complained, they apologized

I re ordered the same items

Surprisingly it is out of stock again

I complained, they apologized
I ordered different items
After 2 days they claimed to ship the order

They received the payment at their account

Now it has been 8 days and they didn't give the shipment to the shipping company
I complained They don't know what is the problem They don't reply emails They don't have live chat They don't reply their Facebook page

I was billed twice, why? Refund my money back. They deducted money twice from my card, your packaging is shoddy! Very disappointed!

Since my request was approved, I changed to 4 star rating.
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They have declined my request for a refund twice by giving me an automatic reply message though I sent as much clear as possible those photos as they requested (I was included those photos here!)
I do not think they even see my sending photos.

I am so frustrated

On my second order from I Herb, i found out what lousy service is. My home is in Michigan but I Herbs shipper, Laser$#*!, picked the order up in New Jersey and took it to California. Yes, they should have went north but went as far west as you can go without boarding a plane. I still havent gotten the order. It was in Ohio this morning so maybe tomorrow or Monday, i will get it... who know? But i know im done with them and Lasership. I will use neither in the future.

I purchased California gold collagen from iherb usa... They delivered the products to wrong address and have not mailed back regarding this when I raised a query... I lost my 305 dollars... absolutely no concern for customer online orders. I have sent several emails but nil response...
Why don't you check your mails! My order number is *******! Not delivered at proper destination!
Why are you so mean with your customers? How long do you need this follow up!? It's really irritating! How many proofs do you want now!?

IHerb is definitely the best store, out of many that I buy from. Their prices and shipping rates are the most affordable among natural food stores. Shipping is free for US orders over $20 regardless of weight and very affordable internationally. They carry dozens of trial products, orders usually ship within 24 hours and so far all of my packages have arrived in perfect condition.

Update: I really appreciate the help. This issue has been resolved by Michael L. I got my account back, and some in-store credit for the hassle. It also looks like I can re-use the discount code for the rejected order. Another Michael H. Also responded to my ticket a few hours later. I'm still unsure if there will be live agents available moving forward, and if the email response time will be improved, but I'm just happy I can take my mind off this issue.

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It would be great if you give an detailed explanation as to why you block accounts instead of just "suspicious activity". I already placed my order and the payment went thru with my bank, so I do not understand why you suddenly blocked it. I did receive my refund, it's just that I still want to purchase products because some of what I need are available on your website only -- for now anyway. I have 3 active tickets because I have not received any response from customer service and its been three days already. You also have no live agents at any time I check. I'm awake at almost 24 hours because I work in multiple time zones. Thanksgiving is not an excuse because it's already December, and one of your employees rejected my order anyway.