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IHeartDogs Reviews Summary
IHeartDogs has a rating of 3.9 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. IHeartDogs ranks 15th among Dogs sites.
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Our next scheduled shipment of their bone broth is 7/26. Yet they took it upon themselves to take my money today. Yet they had no consent to do so.
I have had many, MANY kids, over the decades. Some with hooves, MANY with paws. Not only are they more aware, appreciative. But, they were easily trained, and just soooooo loveable. Like they knew. They had little time left.
Thanks for your comment, Cassandra! We appreciate you as our customer :)
I always give to this charity and i dont even want the products i just want dogs to be saved thank u for all you do
Mary, it's so good to hear from our valued customers who care as much about these animals as we do! We truly appreciate you!
I ordered a key necklace today in memory of my best friend dog (Gypsy) who passed away about 6 months ago after 13 years of companionship. Whenever I wear this, it will remind me of her and the other animals out there. May they all be blessed and find love in their short lives.
Rodel, we are so very sorry to hear about the loss of your beloved Gypsy and we thank you for your kind feedback - we're so glad you purchased the key necklace as a way to remember your best friend by.
I love the Free as a Rescued Dog t shirt but I ordered the wrong size. I had the most thoughtful and helpful email response to my questions and the whole process was completely hassle free. Im a huge fan! I will definitely purchase from iheartdogs again! Theyre awesome! And I love helping pets in need!
Thank you so much for your kind words, Kathy! We are so glad we were able to give you the experience you deserve as our valued customer! :)
This is only my 2nd order, but the first went smoothly! Received my flannel paw print pajama bottoms in a fair amt of time and they were exactly what was shown on the site! Ordered a "I kissed a dog and I liked it" tank top today with a $10 donation for shelters. Can't wait til it gets here!
Thanks Cyndi! We truly appreciate you as our customer! :)
While I enjoy the few things I've purchased from iHeartDogs.com, I need to warn everyone, that I'm always a medium, and sometimes a large (based on where it's made). I reordered the hoodie I purchased a few weeks ago, and I had to order extra large.
I am not a large woman by any means, and never wear extra large anything. So just a heads up. LOOK AT THE LABEL BEFORE BUYING TO SEE WHERE IT'S MADE.
It is comfortable, but then I looked for where it's made, I wouldn't have ordered a large, but would, the Extra large-- knowing what I do now!
Thanks for your review Kathi! We definitely recommend checking the size chart on the product page to confirm the measurements before selecting your size. And if you find the size you chose is not a perfect fit, just reach out to our Customer Support team at [email protected] and they'll help you make an exchange at no extra cost :)
Great site so informative with their articles. I love all the products I have ordered, also it helps animals in need. BONUS!
Thanks so much Georgia! We really appreciate your wonderful feedback :)
First time order took forever to arrive so I give them another chance thinking it's a fluke. Can't check or ask status of items until after 14 days Just to find out it was never processed. Waited again another problem don't have the color I ordered. Finally ships you would think after waiting a month they would have the decency to ship it a little faster. Nope still waiting. You know the saying once bitten twice shy never again.
Hi Michelle! Sorry you had a couple of not-so-perfect experiences - we want our customers to be 100% satisfied, every time. We'd love to make it up to you! Please email our Customer Support team at [email protected] - they'll sort you out ;)
As a first time buyer I was extremely disappointed with the bracelet I bought. It was ridiculously big (I am average size - not petite) and one of the charms, a heart, was all discolored. I contacted the company about returning and to inquire about a return label which I learned they don't provide. But most frustrating was that there is no phone number and I had to email them 6 times to get a straight answer, While they refunded me for the item + $4.99 for shipping to me, I still had to buy a padded envelope, stand in line at the PO, and pay for return shipping for a defective item. Shipping back to them (even with the added amount of proof of receipt) was $3.50 - so they are over-charging for shipping. This whole experience cost me time, money, and aggravation, so never again.
Hi Joanne! I'm sorry to hear you experienced frustration regarding your return. It seems like there was some miscommunication - we never ask customers to return a damaged or defective item! It looks like you were advised by our Customer Success Agent to keep or donate the bracelet and you've received a full refund including shipping. We'd love to offer a voucher for use on your next order because of the misunderstanding - someone will reach out to you shortly :)
I have purchased from IHeartDogs a few times. I love the fact that it helps a cause. The products have always been of great quality. I will be purchasing again and recommend that everyone check great sites like this one out.
Thank you for the wonderful review Connie! :)
I have ordered from this company with amazing results. They answered my questions very quickly and products are great. Who cannot love a company that helps animals. Way to go guys, great job!
Thank you Tabitha! We appreciate you as our customer! :)
My little Cairn terrier has a fabulous shiney healthy coat, thanks to your great Omega 3 krill chews
Ruth, we are so glad that the Omega 3 supplements are working for your fur baby!
I always buy from them for the dogs. I've bought several articles from them and sizes fit and good quality. Reasonably priced and have no problem wearing shirts with dog messages. Every summer buy the flip flops
Thanks for your positive review Linda! We appreciate you :)
I purchased a t-shirt here and I wear it all the time! Then my son and daughter-in-law bought me a fleece jacket and I love it too! Love their jewelry, too!
Marie, thank so much for letting us know! We're glad that you love your purchases!
I receive emails from IHeartDogs.com. They have some very helpful information for pet owners. I shared the site with my sister, who is mother to an older dog.
Thanks Clara! :)
I have purchased many things from this site and everything has been very nice, good quality. The one time I had an issue they replaced the item and apologized! One of my go to sites for gifts for dog lovers.
We are so glad to hear that Michelle! We appreciate you!
Get some unique items while donating to a great cause. The articles are useful and informative and lots of happy ending stories about rescue dogs
Thank you for the positive review Tamara!
I made a mistake and ordered the wrong size; IHeartDogs quickly fixed the problem; great customer service.
Thanks Brian! We aim to please :)
When I buy from this site, I feel that I not only GET the best, but I help needy dogs to get the BEST!
Thanks Angela! That is our goal! :)
From the business
1. We believe in making adoption your first choice when adding a furry family member.
2. We think puppies are cute, but nothing is more beautiful than the love of a senior dog.
3. We believe having too much choice is a bad thing, so we offer fewer, better choices in our store.
4. We believe that our dogs give us their best, so we should give them ours.
5. We believe that our dogs are facing a crisis of health that is affecting everything from their weight to their dental health. And we’re going to fight like hell to change this.
6. We’re a veteran owned company, unapologetically support our troops, and work to raise money to provide service dogs for vets in need.
7. We believe, most of all, that every single dog matters. Every pup deserves a loving home, and we will never sell a single product that does not directly and meaningfully give back to animals in need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kolleen, we do apologize for any confusion around your Bone Broth Autoship order. Feel free to contact our stellar customer support team at [email protected] - they will be happy to address any questions or concerns. We appreciate you and your support!