iDriveSafelyReviews 352

Run for the hills. Waste of time, money, energy. I took the course, got up to chapter 5 only to fail their bogus voice recognition program. The rep switched me to keystroke verification and that didtn't work either. I was coached to try again by starting FROM THE BEGINNING. I did and got up to chapter 3, only to get the warning that I'm not passing the voice recognition. Before I got the fail, I called customer service and supposedly their tech support team will help with this. ASK FOR YOUR MONEY BACK.

I got 1/3 the way through the course and for whatever reason failed two of the voice verifications and was told I had to start the course over. This course is junk and the voice verification system is faulty. I then waited 10 minutes to speak to a representative who told me that they could only redo the voice verification for the purpose of me restarting the course. I asked for a refund and was refunded the total amount. I however was not refunded the time I spent taking this course which ended up being a waste. DO NOT USE THIS COURSE!

Good that I didn't read all these 1 star reviews BEFORE starting the test, as most likely I would switch to other company. There are 8 sections in the course, and after each the voice verification is required, where you suppose to call the given phone # and enter the 4 digit pin which is printed on the course screen. After that you have to spell 5 digits printed on the course screen and as well spoken by the verification robot. All 8 attempts of the voice recondition were successful, despite I'm not a native speaker, and was sitting in the nosy office space. So, not sure why there were so many recent complains, might be they improved the voice recognition software? Anyway, now I'm waiting for the certificate through mail. As for the lessons they were bit boring - from 30 to 60 minutes each, but it is probably because I had known most of the material as I had 20+ years of experience. From the technical perspective - each lesson unexpectedly stopped 2-4 times while playing video, but I just had to push pause/play button and move slider to the very right position to the point it stopped to continue - so the stoppage didn't affect the progress. Note that after voice recognition you have to answer 8 question quiz, but it was relatively simple, mostly I had problems with specific English driving terms, rather than with knowledge.

Only small point I would like to improve: taking into account that I took online lessons, and passed them successfully, why not to provide me the copy of the Certificate through email right away, allowing me to enter its # into my car insurance profile? Instead I have to wait while I receive it by regular mail, only then I can provide it to all interested parties. Also, there was something like "here is your score." and "share you score though FB", but no score was provided, I tried to get the score through FB link, but it didn't work. Anyway, the lessons were good, I would recommend - the voice recognition system works fine, so don't be scared by 1-star reviews.

I took the pretest and recieved a 93 and continued on with the course even though I already knew the material. Every so often it asked me to do a voice recognition call test and it failed me two times. I am so confused. I now have 3 more chapters to finish and I'm so nervous it will make me have to restart the course even though it IS ME. This needs to be fixed. It's not fair that people are wasting their time and money on a course that won't be efficient. I am beyond frustrated. I will be sure to warn my friends about using this online course. It's so messed up.

I am currently writing this at 11:00 at night and I am still in awe of what had happened. So much so that I took to this site for the first time solely to vent my rather justified frustration. Now, the program itself has a very nice format and I don't really have a problem with the content thereof as it seems to be pretty up to date as far as I can tell. But what truly made my blood boil is the unholy voice verification system. The voice verification is so bad that it ruins the entire program. The way this program works (or should I say doesn't work) is that it takes a sample of your speech and it uses this example to refer to in the other voice verifications during each section (which there's a ton of them). The program will test your voice very frequently but a big problem is that the system is very sensitive and a minor difference between your voice in the future (which is destined to happen being how fatigued you'll be) and your sample will ask you to try again, which you have 3 opportunities to emulate it correctly. And the kicker is that if you fail the voice verification process more than 3 times with each of three attempts not registering (which is very easy to do as it does a piss-poor job of recording your voice), it will force you to repeat the entire course again form square 1. I spent god knows how many hours today slogging through this stinker only to fail and have to repeat the entire course because the crappy voice system doesn't work. I was so afraid of this happening too as it states the threat to make you repeat on every verification screen. I took the precautions of turning off anything in my house that would make any kind of noise during it and even then with all my effort, I still got screwed. All that work meant nothing in the end. A way to describe it to those who haven't personally experienced it is imagine fighting with Siri to get her to spell a word correctly but with a real consequence of having to sit through a horribly boring 10 hour presentation if you fail to get Siri to spell a word correctly in a given amount of attempts. It was a horrible sight to behold to open up the program again to see a screen of 8 completed chapters to the very beginning again. Please, save yourself the aggravation and avoid this program like the plague.

Ordered learners permit tests for $39.45 but, unknowingly, received only one of two tests required. I Drive sent an email saying my kid met all online requirements. When we got to the DMV, nothing had been reported as complete. When I called I Drive, several times, some reps said it was all complete and others said no, that the permit test was missing. Turns out, it was never added to our account. So we thought we were done and the email confirmed it. Was told IT department would have to "fix" it to add the missing test. When we went to our acct to see if it was there, my kid selected the link to make sure and the rep on the phone said that she had 60 minutes and could not pause. But she had not done the practice as this was all too confusing, and failed by one. Now they want to charge another $25 to retake. Trying to get them to deliver another test at no charge since it should have been there in the first place. All this hassle and confusion would have been avoided if they hadn't made the mistake. It's not fun going to the DMV. Now we have to go AGAIN because they didn't deliver what I purchased on time, and mistakenly delivered an email stating all requirements were complete.

License plate identification system was extremely flawed. It used info from my truck's previous owner, who I didn't know and had to guess answers to. The site crashed twice on me, forcing me to redo the two chapters. I paid $32.99 for overnight/morning delivery and didn't receive my certificate until 5:30 in the afternoon. I completed the course at 7:00 the previous morning. Crap customer service. Couldn't be reached by phone, only email

I read the comments before purchasing and was hoping I wasn't going to have problems with the verification process, I did. I called customer service telling them that the pin wasn't showing at all and the system was automatically failing me. They did a really nice thing by removing my three fails. They told me that they would have their background team look into it and that I should wait 24 hours. The next day it works and continues to work. Good customer service and thank you Michael!

My husband took completed this course and had no issues but when it was my turn a whole different story. The voice recognition system did not work whatsoever. Even when I completed the initial set up it still would not work. They transferred me to keystrokes. It would work on and off, but then of course as I finish chapter 5, I fail and have to start all over.
Customer service is pretty much useless, I wouldn't even bother calling them as all they will tell you is "it's a very sensitive system"

I've wasted a lot of time trying to get through this program so I'm extremely frustrated and rather sit in the dmv line than go through this again.

Do not listen to the complaints about this company! They are spoiled lazy children or Parents that have never worked in their life. This company goes above and beyond when challenged! My insurance company required that my full address including zip code reflect on my certificate. Granted I had to wait an extra day. I asked for the change and they made it! Overnight! On top of it they 2 day mailed it out to me for convenience. I was amazed. I will be back.

The people who are complaining about never receiving their certificate. They dp not know their address how to spell their name their street address or when they were born. IDS receives returned mail on a daily basis because these people are careless. When we go to contact them they hang up or their phone is disconnected. Idiots who expect the FEDEX guy to pick up their certificate when they finish the course after normal business hours so their certificate is delivered the very next morning. Are you kidding me! Who doesn't know FEDEXs cut off time GLOBALLY is 4 PM! So when you finish after 6 PM you want your certificate rhe next morning because you have a driving test? Get REAL. Just phyisically impossible! Grow Up. Get better organized and get educated. Learn how to spell. And quit lying about how no one calls you back!

This website it awful and the customer service is even worse! The voice authentication does not work and the key stroke identification glitches out! I updated my flash player and downloaded chrome for this website, but it still often does not work. I wish there was a review worse than one star to communication my dissatisfaction with the course. The call service is rude and just says they have strict policies and that I should get better internet connection. I understand the company had to follow the guidelines, but the voice recognition and keystone verification software seems to constantly fail people. It is their own fault for not creating user friendly services and working with the state to find a better solution rather than constantly saying that they are just following the guidelines as a cop out. I am appalled that I paid for this quality of service! The company is horrible and inconsiderate, and fails to make the course user-friendly. There must be a better way to authenticate someone's identity than their current system. This website is extremely frustrating and I cannot express how disappointed I am in their ethics. This course must be considered a form of torture in some countries. Who needs capital punishment when you can just force someone to take this course? I also do not understand why there have all these options for an additional fee. It makes the course seem like a scheme to steal your money rather than educate you on driving.

I almost finished my test that I failed the voice recognition, but nothing was wrong with my voice I was in a quite place and my pronunciation was exact same right. Then I red all these horrible reviews and decided to call them to get a refund now im trying to reach them all day and nobody pick up the phone ALL DAY! Actually to be honest I think thats kinda illegal to provide that kind of service I wish this company would shut down soon our law should take some actions! Im so frustrated...