Ideal ImageReviews 382

The cool sculpting DOES NOT work! Do not be sucked in by their sales staff. They will lie through their teeth to make a buck. They are scammers and liars. That's what their sales staff is paid to do. If you change your mind they won't refund any of your money, nor will they allow you to back out of the sculpting. You pay for it whether you go in for the worthless process or not and they will not return your calls if you want to discuss options. $4,000 later you have no results other than you now know to tell others about the awful experience at the Non-ideal image.

They promised a package of 2 cool sculpts followed by a Kybella The contract was for 6 vials. 3400 cash. They never did the Kybella and kept putting it off delayed times dates. When I showed up the RN refused saying I had hx allergies. I pointed out no I am an RNJD and have medical records to show I do not have anaphylaxis hx. I asked for a 3rd cool sculpt since they refuse to do Kybella and NO ONE will get back to me, They deserve to go out of business... VERY RUDE UNETHICAL Staff Corp HQ is Florida.

They will ask that you pay in full before your appointment. DO NOT DO THIS!
They don't tell you that this is non-refundable
If you can't make your appointment
And the costumer support is almost nonexistent
If you try to speak to a supervisor.

So I paid for laser hair removal in 2 areas but when I showed up for my appointment she said only one was listed. After a million phone calls trying to get ahold of my sales consultant I was told I could pay for the 2nd area... THAT I ALREADY PAID FOR! Apparently the consent form I signed was a contract and she refused to cancel... but Daddies a lawyer and what they're doing is illegal DURING A PANDEMIC. They won't be open much longer horrible people

I selected to do face non surgery lift and the nick, they charged me for both, I did the face and I wanted to cancel the nick because it is too much painful process. They refused and they kept drawing money from my account for seven months and keep $900 in their credit to be used for any other service. So be careful to get stuck with them, you can't refund your money.

Let's start with the price. I will open it up so that everybody knows what to expect and they stop getting unsuspecting people in there for the sales process. A Laser hair removal of just the bikini area will set you back around $2700 with all the "discounts" applied. Don't get fooled by the 70% offers or the fact that you must sign the same day. I signed the agreement and I had my first session. Yes, it was super painful! But what was even more painful is what followed. A couple of days after signing I went back to cancel the agreement and this people with a straight face said they will cancel if I paid $540. Serious? That is the most expensive penalty I have ever seen. It turned out I got convinced again to continue. COVID-19 enters the picture. This company closes and I got no more sessions. I wound up losing my job all together so we called the company to cancel and the person (Kimberly) that was presented as the Regional Manager who is really not the Regional Manager said that she would not give us any refunds or cancel the contract. This came after saying in our faces a few days prior that they would refund the money at any time. Yeah, right!. I, at this point in time, have no refund, no job, no sessions and I am still paying the finance company. In fact, I am very fearful of going back there for any kind of treatment after Covid-19. I will post updates every week in here and with the Better Business Bureau as well.
People, if you truly value your money, stay very far away from this company. It's really time for this company to start doing what they preach and start projecting the "Ideal Image"

I am 105 pounds with some Belly fat. I was told
I was a perfect candidate. Had it done twice and maybe tiny change if any. It did so little and It cost me 2,000! When I called and told them how disappointed I was they told me maybe I was to small! Be careful this does not work for everyone and you will be out a lot of money if it doesn't! They said they saw a change when I got checked I saw a tiny bit. To none My pants fit the same and my belly fat is still there! I am sure it worked for some but just disappointed it did not for me! The staff is great I just wish it worked for me!

They are pro's at the old bait and switch. If you do your research you will see their prices are completely inflated compared to other companies that are actually reputable. They will insist your getting "bargain of a lifetime" but realistically your being ridiculously over charged. You give them a budget and they push you for more "how about we spread it out over more months" "interest free" "you'll never have to worry about the hair again" etc. well you decided to take the leap, sign the contract only to find out 2 years later when you've made all your payments that you still owe $1800 how is this possible- fine print, "your payments are less each month so we had to tack on extra months" all said and done I got 9 treatments done over the course of 2 years (scars from the burns to prove it) and got it for the bargain price of just under $10k again how is this even possible. Had they been clear with the cost up front I would have immediately walked out- that is insane I didn't have that MUCH hair to warrant that price. Heres the kicker 2+ years later Im still shaving daily, I was the "perfect" candidate so why is there still hair???!? It's not b/c I have light hair (1/2) Italian, not because I have fair or dark skin and not because I have a hormonal issue (checked by actually doctor, not these phony nurses they hire who literally have no medical experience) who also confirms the treatment doesn't work. Do yourself a favor if you need hair removal, go somewhere else because this place will only steal your money and waste your time! If anyone happens to start a class action for false advertising, false medical practice, pain, suffering or legal robbery against this company please feel free to reach out to me I will glady add my 2 cents.

Please be advised that Mr. Whitefield submitted the loan documents before contacting the nurse for clearance of the procedure. I am still receiving invoices from HCS, the finance company for the full amount of the loan, $ 2700. 00, I only used Juvederm filler which cost 500.00. I did not want to use the other services and I want these charges removed from the finance company.The nurse did not clear for the cheek filler, which is the one I am requesting to have removed from this account. I have requested the cheek filler charge removed several times to no avail. I even contacted the Better Buisness Bureau for help but he will not respond to the inquiry. I am very upset with this company, now I'm stuck with a loan for services I did not get.

BE VERY WARY OF THIS PLACE. This place gets you in for a "consultation" you tell them what you want but they add services you dont want then you are swindled into some loan agreement to "save the pricing" and are told you have time to think about it but you get home and realize it was actually a loan they got the money for before you even get home or had all the services you didnt even go there for. So you HAVE a loan on services not received

A very nice staff once I paid my coolsculpting procedure they told me that they didn't have anything on Saturday until November to call them back on Monday cause it was easy to schedule during the week day but I was not sure about my schedule for the week yet. Monday the 30th of Sept two days later I called and now they are telling me that the only appointment for the weekday is in the end of October. I tried to get a refund since they don't tell you how far they're on the appointment and Freezoelogy can see me in 3 days and do the procedure the same day. I'm very upset because they keeping my money in the mean time and they don't refund money. Please before you give them money find out how long you have to wait for the sculpting procedure. Freezology have more machines that is why they can do the procedure faster. Just an FYI I'm hoping I can result this. ASAP

I wanted to make an appt. For a facial but you have to get a consultation first. That is where they take you into a room and give you the hard sell. You walk out feeling like an idiot for getting talked into buying an over priced package. My first facial, the technician was 15 mins. Late. It was the most disappointing facial I've ever had. It was very clinical, not relaxing at all. There was no massage. She just rubbed a stream of different products on my face. Music was loud and obnoxious. No steaming or extracting or close examination of my skin. Another tech came in and got on the computer in the room while I was getting my facial! Afterwards you have to use the very low lit bathroom to put your makeup on. If I hadn't purchased a package of facials, I would not go back.

I have called and left them quite a few messages asking for the lady that set up my account to call me back and she refuses to call me back, I haven't gotten any services done I called prior to my appointment to cancel everything because I found out that my daughter needs to get braces and that I can't afford this payment and to also pay for my daughters braces. I don't want to pay for a service I never received, it is extremely unfair to my daughter mainly because now I have to explain to her that now I can't afford to fix her smile because Ideal Image is being uncooperative and won't void the contract. I am half tempted to take my daughter in that location and have that lady explain to my daughter why she can't get her braces done. I am extremely frustrated, mad, and sad more so because I now can't take care of what I need to take care of with my daughter. I will never ever ever recommend Ideal Image to anyone that I know ever and I will be putting reviews about the whole situation on google, yelp, and everywhere that I possibly can to let everyone know that Ideal Image is a complete rip off and they don't work with people, all they care about is their money.

The so called ideal image laser hair removal turned to be a disaster for me; I lost half of my right eyebrow, during two wrong treatments that was done by Ms. Megan.
I paid a lot of money in advance; $2000 to have 9 facial heir removal sessions. My eyebrow were not included. I was told by the business manger that my eyebrow will grow back; I need only to be patient. I have been patient for four years, however my eyebrow never grow back.