Ideal ImageReviews 382

This company is horrible! Ridiculously unethical! They lie and steal! They know people are vulnerable when it comes to how they look and they take advantage! I was sick for a month and had to quarentine after that and they would not stop charging me. Had I went in there and exposed them all, it would have been what they deserved! It is companies like this one, that are the reason the American people need protection from unscrupulous companies. They have a company motto of "Get the Money by Any Means"! I will never go back and I will let any and everyone I know or meet Not to go there!

I received a call from Kelly after I had filled out a form on the site to get a consultation for cool spa therapy. She recommended that I pay for the service up front so i could hold my place in line and that I should expect to hear back in the next few weeks with an appointment. It's been 6+ months and I never heard from anyone. I emailed Kelly back multiple times and she let me know she could not refund me my 100$. Thank god I did not pay for the whole service up front like she suggested. Essentially she told me tough luck on my 100$ or I could apply it towards the procedure I originally asked for... after 6 months of no response. Save your time and money! Don't go to these crooks and if you get Kelly do not give her your money! You're better off at any of the other companies in the boston area.

I went to ideal image 5 weeks ago there is still no results my stomach is still the same I contacted them and told them I didn't want the other set because nothing happened with the first set to just give me my bill for the first set they informed me that that manager will contact me which she never had I reached out again to idea image they said the same thing it's been a week I haven't heard from anybody they are a complete rip-off I'm going to write a review every week if I have to talk to some lawyers and reach out to the news because they should not be false advertising things that aren't true I'm a proven fact that they treatment don't work and on my next review I will upload pictures

This is a really terrible business who will take your money and when you tell them you don't see the results you paid for they will tell you that they cannot refund your money and that the treatment works differently for different for different people. Their customer service agents will not acknowledge that the procedures they offer do not work. Additionally, the individuals performing the procedures are rude and did not make me feel welcome any of the times I went. Save yourself the time and avoid this business at all costs. When I told the customer service agent that I wanted my money back she told me that there is no money available to refund. I paid a lot of money for the services I received not to mention time and energy attending the appointments.

I bought a years worth of botox whuch was $800 i got pregnant so i couldnt use it, when I called they told me it would be fine for after i had the baby, then after the baby covid happe ed and ideal image was closed, finally they are open and they tell me the contract has expired and I cant get my botox i paid for! So never get the botox upfront because if anything happens they will pocket your money and screw you badly! This is the most horible experience i have ever had and to think the lady had the nerve to try and get me to pay for more botox after taking the $800 worth i had already paid for! Beware of this company.

Advertising "70% off" is bogus

They use False advertising to make you sign up.

VERY annoyed with this company & want my hard earned money back.

Was duped into getting a laser hair package for Brazilian bikini for $2,000 and another SMALL area for total of $2,600.

Their pricing is a scam

STILL waiting for someone to get back to me I've called and emailed DAILY. They charged my card 9/24

I immediately requested my money back & you can't get a hold of anyone. Once they charge your card and you have an issue it's been crickets.

Once I realized that 3 reputable laser placed by me (who ALL use Candela lasers) are offering Brazilian and LOWER leg for $2,400-2,600 for 6-7 treatments.

Make sure you shop around. Their 16 month limit is also bogus because you cannot get 9 treatments in in that time frame

Purchased a $3000 laser hair removal service. Did not work for me at all, I end up getting way more hair then what I had. When they saw my before picture from my first visit and my pictures after My 6 treatment they acted surprised and switched me to another machine and offered me 4 free sessions while I was asking for a refund. I did 2 sessions and it's getting worst more hair is showing up. It's been months and I can't get help with my refund or to get a reply on my email with the manager. They will try anything just to not give a refund back and they always put you on hold for ever. Worst laser hair removal place I've ever been at

They offered services over the phone during the pandemic time and gave me a loan for $1999.- wich service i never got because when i went to my first appointment the people working there. Told me that i wasn't a good candidate for that service, BTW I had a horrible experience during that apartment, that place is very dirty and very unprofessional. End of the story since I wasn't a good candidate for the service I needed, I wanted to cancel the services and yhey said, their policy don't accept returns or cancelation, so they try to sell other services and keep the money and the agency who gave me the loan, started sending bill after bill for 3 months and Ideal Image didn't want to cancel the service, it was so stressful and horrible experience. Hopefully they will cancel this loan, still waiting 5 months so far, in the mean time o owe 4 months to the loan Company for a service i NEVER RECEIVED!

Debbie had me signed me up at the Melbourne/Viera Location for Laser Hair removal. Debbie was as nice as can be. Jessica did the first two Laser treatments and she was careful and professional. Unfortunately, Nicola did the treatments afterwards even though I was happy with Jessica and requested to continue with her. Nicola hurt me and Jessica never did. Nicola rationed the hurt as increasing the jewels on the machine. At various times, Nicola also missed many areas and then literally lied and said she already did those areas. I had asked Nicola if we should wait till the tan completely is gone and she said I would be ok as it is mostly gone and continued with treatment. Nicola ended up BURNING me so badly I am scarred, blistery and had to go to the hospital for Burn and infection treatment. The Dr, Dr Angela Fisher (Ideal Image DR) was very matter of fact (and stated false facts) and kept telling me she has been the Dr at Ideal Image for 17 years and she regularly has patients that get BURNED and scarred but she represented the scarring and pigment eventually can be reversed. And I should wait upwards of 9 months to see the burn marks fade. I never have spoken to such a self absorbed Dr who cares less about the damages her and her staff does. Dr Angela Fisher also had the nerve to tell me that I still got benefit from the 4 sessions while I was in front of her all scarred, burned and in lots of pain. It was not just a nightmare, unprofessional but torturous. Please be ware and do NOT take a chance with these people. The technicians and dr's do not have your best interests at heart and they LIE after the fact to cover themselves. Nice on the outside but Deceivers and very bad people. I am waiting for them to call me back to get at least my money back and to cover my medical expenses.

I submitted a request for information and someone called me immediately. After talking to her I was signing up with a deposit, only to realize I made a decision too quickly. I decided to cancel and get a refund. Not only have I yet to receive my deposit, my account was debited for the first appointment which I had already cancelled. I was on hold for over 2 hours and never got through to anyone. It's been almost 2 weeks and I'm still trying to get my money back. Even tho they took it within seconds!