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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Quick and simple to join-easy questions to answer and fill out.
You guys you are very professionals after verifying my case I notice something about you very professional
It had steps, but very clear how to do each
Step. Easy to read instructions with good visuals. The steps allows for security. I was impressed. Often security steps in other online APs are frustrating-ID was through and straightforward.
It took me two days of repeated tries as I attempted to take CLEAR photos of my driver's license. At one point I dug out my passport but one look at all the fine print & colors made me return to the license. If I could read all the fine print, why couldn't the AI do so?! Extremely frustrating— but I wanted my tax refund so I kept at it.
I learned a lot about my cell phone in attempting to get the license photos (front & back) registered and saved, then I learned that getting a selfie with the company's great modern equipment, was a horror show for me--my selfies (after a 2-mo bout with Covid, loss of hair, and wrinkling of skin), were attempted a dozen times and rejected as not matching my license photo. The required intervention of a live person (yes!) did the trick but was still not a 1-2-3. For those who still look like their license photos and are fluent in cell phone features, this should be a breeze.
We've been adding user Id's, email addresses, and passwords for years. The additional steps of uploading photo IDs, more than one, is overkill. I literally spent hours on the task of getting an ID.me before I relented and went to the video method (which was not encouraged on the how-to screen). I had given up one previous time, a few years ago, and foolishly thought it must be easier now. Nope. For anyone who will have limited use for getting to a federal site, ID.me is not worth the trouble.
Hello Ellen. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
Once you understand the requests it's easy yo use
Only draw back black & white is a better option
Slow duplication overkill too much information needed for what I was looking for
Hello Darrell! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Even staff at Cox had difficulty helping me. I had to make 2 trips to get to this point. Breathlessly awaiting the final acceptance.
Hello Martha! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Professional, I was having trouble getting my login set up. Everyone I talked with was patient and knowledgeable.
First you must create an account, which they need to verify with a text code. Then they need to verify your email address after that. Then they need to verify your driver license and scan your face. I think they are just gathering data for themselves so they can sell it later to the highest bidder.
Hello Doug. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
Nice and easy to follow the instructions, and fast
This sounded scary but it was actually pretty straightforward. The process is a little complicated. It involved starting on the computer, switching to the phone to take pictures, and then back to the computer to finish up. I had never done a task that involved the phone and computer together like that.
I got confused a couple of times. Firstly I scanned my driving license expecting to have to upload that, not realising that the IRS app works the phone and walks you through taking the pictures. Then the phone wanted me to go back to the original browser and I didn't immediately pick up that meant going back to the computer.
But the instructions are detailed and easy to follow. The letter tells you what you need to have ready, the letter, your 1040, and your driving license or other ID. If you have that stuff lined up and read all the instructions as you go through, it's simple and really doesn't take long. I made my life a little harder by not paying enough attention to the instructions.
It was somewhat easy to use. With explaining the next step
Had to wait for the interview. Once it stated was professional and efficient.
It was so easy a child could follow directions if you needed them to and help ya getrdone!
A++++++++
My id.me agent was very helpful patient kind and understanding and I would totally recommend using this service as well I highly recommend id.me for any of you current or future identification inquiries
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diane. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me