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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very satisfied with the app. Fast and easy to complete.
Getting the picture of military ID cards in our case was not accepted the first three times. We switched to driver's license with veteran designation and it was accepted. Possibly clearer printing.
I waited no more than 7 minutes and the process was very smooth and secure.
I needed my transcripts to finish my taxes this year and this got me my return from 2021 so I'm happy.
I have no cell phone so it was good that they offered the video chat but of course my computer didnt work so she helped me do it threw my daughters phone.
Have to get verification texts as you go, says to give 10 mins to get, took 45mins. Second one never came and had to repeat the whole process again. IRS slow when you need an answer as always.
I need help. Putting my IP address IP pin into the federal income tax and I don't know how to do it I haven't found.
Hello Lewis. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It took about 12 minutes or so and i was in thank you
This is the fastest and amazing technology one can ever ask for. The interaction is clear to understand and easy to follow.
Needed tax documents. Was challenged properly and yet politely.easy navigation
Very Great Experience, Professional, Very nice Lady. Just wished she told me when will I be able to have my tax refund.
Wonderful, good great. Awesome, Spectacular, Boatful, I was really satisfied about how nice they were talking about explain what i need to do and I did it I hade no problem.
Hello Pamela. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Very satisfied about the outcome of my search will recommend this to everyone
The process was quick and easy. The interface between the cell phone and computer was seamless. I highly recommend this type of verification service to anyone needing proof of identity.
My experience was done professionally and quickly. My agent was patient with me and was very straight to the point with my reason for contacting them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Travis! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me