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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.me it's very helpful, using this now In different sites, is getting easy & easy every time.
All things in one place!
Didn't find anything out about my amended return and my missing refund frozen account
You're literally gonna get your face scanned! You will also have to chat, in video, with a real live human being to show everything they've already made you upload. Very invasive. Texted verification codes Literally took hours to come through. Good app format tho ngl
Hello Joshua. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I was a little nervous at first and I'll get the hang of it later and then wait till I get better and so on or maybe so
Creating my ID.me profile was quite and easy. I felt that my information was secure. Now I can log into other databases with just one set of credentials.
Short timing to align self verify. Sometimes it becomes tedious to apply, it was what I call consistent.
Can't see myself logging in with out it. I recomend any one whom has security issues to use it.
Everyone has bad days but the people I had to deal with were rude and not helpful, I was given incorrect numbers to call, false information, m calls were disconnected several time and I was on hold for over and hour when I tried to get through. This was an experience I will never forget.
Hello Bonnie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Hello Juan. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I didn't like it at all. It was very confusing to use.
Hello Barbara! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Gracias por ayudarme a proteger mi cuenta y por hacerme más fácil la verificación de mi documentos y sobretodo protegerlos gracias
I had to do the process many times before it would verify. If people do not have technology skills it is a problem. I am concerned with elderly who don't possess the skills and/or the equipment to even complete the process. There should be a way to contact the IRS easily for help or other options to verify.
Hello Karen. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
The process was too time consuming but otherwise I felt secure in delivering my information I even Google to be sure that it was a secure site and it was so that made me feel a little more comfortable because in the beginning I was apprehensive about giving my information over the internet
Hello Catrice! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your review of your experience with ID.me. —T, ID.me
Was very aggrivating at times. Took a couple of hours and repeatedly tries before I finally finished. I still have no received my ID code but I have received the review and rate.
Hello Cindy! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance. We are here to help. —T, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachael! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me